If you need any help or support with buying your ticket, making your journey or with any aspect of the CrossCountry service, you've come to the right place.
To help you buy train tickets quickly and easily we have a range of great features on our website.
Our Frequently Asked Questions
If you need help with your online train ticket bookings our online ticket buying frequently asked questions may help. Here you can also contact the ticket bookings support team.
E-mail us
You can e-mail the ticket bookings support team. Our team will usually get back to you within 24 hours.
Phone us
It's easy to search for train times and prices and buy your tickets online, but you can also call us on 0844 811 0124.
If you need help with an existing booking you can also call us on 0844 811 0124.
For train times and prices you can also call National Rail Enquires on 08457 48 49 50.
JourneyCare
We're here to help when you need extra assistance when making your journey. If you would like further information please visit our Travel Assistance page. If you would like to book please call 0844 811 0125. The text phone number is 0844 811 0126.
Contacting us from overseas
To contact us from overseas please e-mail us giving your e-mail address, telephone number, where you are contacting us from and the best local time to contact you and we will get back to you as soon as possible.
Delay Repay
If your journey with us was delayed by 30 minutes or more, you may be entitled to compensation under our Delay Repay scheme.
Have your say
Unfortunately things don’t always go as smoothly as we would like, and we think it’s important you have the chance to tell us. We’ll respond to you in full within ten working days, but if we can’t give you our full answer within this time, we’ll send you an acknowledgement and let you know when you should expect to hear more from us. And even if you are delayed on the services of another operator and you write to us, we’ll ensure your letter gets sent to the right people and let you know who we forwarded it to.