Disabled People’s Protection Policy

An introduction to CrossCountry

Welcome to CrossCountry’s Disabled People’s Protection Policy (DPPP). We are the new operator of the CrossCountry franchise.

CrossCountry stretches from Aberdeen to Penzance and from Stansted to Cardiff. It covers around 1,500 route miles and calls at more than 100 stations. With Birmingham at its core, CrossCountry provides fast services to the major English cities including Newcastle, Leeds, Sheffield, Manchester, Bristol and Southampton as well as the capitals of Wales and Scotland.

We provide an extensive range of journey possibilities either direct or via other Train Operating Companies. Where a change of train is necessary we will try our utmost to ensure that this change is made as easy as possible. Much of Great Britain is just one change away.

Improving physical access for disabled passengers has broader benefits to a wide range of passengers including older people, those laden with luggage and parents with small children. Improving the design of information to benefit people with learning difficulties or with impaired vision or hearing can also help people who are unfamiliar with railway timetables.

We will support independent travel as far as possible, with the standards of information and access raised across the board so that customers with mobility difficulties have more confidence in travelling.

This Disabled People’s Protection Policy sets out our current arrangements for meeting the needs of passengers who are disabled, or whose mobility is impaired. It also details our plans for further improving accessibility and on-board service which will benefit all customers who choose to travel with us.

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Policy statement

At CrossCountry our policy is to maintain, and improve, current standards of accessibility to services for people with disabilities or whose mobility is impaired.

We will take account of provisions within The Disability Discrimination Act (1995) working with other rail industry partners to ensure compliance where complementary services (such as station services) are supplied under contract. We strive to deliver a high standard of care to all of our customers.

CrossCountry is committed to delivering the standards set out in the Department for Transport publication “Train and Station Services for Disabled Passengers, a Code of Practice” (issued April 2002). This publication will be referred to as the Code of Practice throughout this document. CrossCountry will also adhere to the ATOC “Good Practice Guide”.

There may be occasions where we need to obtain dispensation from the Code of Practice. Where this is required in relation to rolling stock refurbishment, or new, renewed or enhanced facilities and services on trains or at stations, dispensation will be sought at an early stage in the design process, but only after every effort has been made to meet the standards in the Code.

We will work closely with Passenger Focus, the Disabled Persons Transport Advisory Committee, other representative disabled groups and the Department for Transport in order to continuously improve the levels of service we offer disabled customers.

This policy is a ‘live’ document and is always under development. We will carry out a full review annually with each version approved by the Department for Transport.

This policy covers accessibility on our fleet of trains. These are identified in Appendix A. We are unique in that all of the stations we serve are owned by other train operators or Network Rail. Whilst these stations will be operated under their own policies, CrossCountry have legal agreements in place with these operators to ensure the highest standards for all passengers.

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Planning your journey

Information about CrossCountry services, (including details of changed arrangements due to engineering work), and the services available at the stations at which we stop can be obtained from the CrossCountry Journey Care Reservation Service. This service also allows you to make a reservation, arrange necessary assistance and using most debit or credit cards purchase the ticket for the journey.

This Journey Care team is dedicated to CrossCountry. Their details follow:

A summary of the JourneyCare (Journey Care) contact details

Service	Number	Opening hours
Journey Care telephone	0844 811 0125	0800 – 2200 Sunday to Saturday (except Christmas Day and Boxing Day)
Journey Care textphone	0844 811 0126	0800 – 2200 Sunday to Saturday (except Christmas Day and Boxing Day)

Alternatively, you may want to contact your local Train Operating Company. They will be able to provide information, reserve seats or wheelchair accommodation on CrossCountry services as well as arranging assistance for any rail journey.

To ensure that the best possible assistance is provided we recommend that you give a minimum of 24 hours notice. Journey Care allows reservations to be made through the Assisted Passenger Reservation Service (APRS). We recommend that reservations are made. There will however be occasions where this may not be possible. In these circumstances, we will do everything possible to provide the appropriate accommodation and all necessary assistance.

If you have not pre-arranged your journey please advise the Train Manager, who will endeavour to arrange help for you. Priority will however be given to passengers who have booked assistance and spaces/seats in advance.

We call at over 100 stations these range from major terminals to unstaffed stations. Details of who owns each of these stations is shown in Appendix B. Levels of accessibility and assistance vary considerably. There is a live database containing accessibility details for all stations throughout the national network. This database is updated as required to take account of temporary or permanent changes to accessibility facilities. It can be accessed through National Rail Enquiries (08457 48 49 50). Updates including live train service information and details of planned engineering works can also be obtained from National Rail Enquiries.

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Purchasing your ticket

Disabled Persons Railcard

The Disabled Persons Railcard is welcomed for purchasing reduced price travel on all CrossCountry trains. This allows you, and an adult companion travelling with you, to get 1/3 off most standard and First Class fares throughout the UK.

Details are available in the Rail Travel Made Easy leaflet, published by the Association of Train Operating Companies (ATOC). Copies are available at staffed stations or by phoning the Disabled Persons Railcard Application helpline on 0845 605 0525 or by using the Disabled Persons Railcard website.

CrossCountry has plans to introduce new ticket machines at a number of stations. Where new self service ticket machines are procured we will ensure that they are programmed to issue tickets for use in conjunction with the Disabled Person’s Railcard.

Passengers travelling in their own wheelchair are entitled to the Disabled Persons railcard discount even if they do not hold a railcard. A companion is also eligible for a discount. Customers with visual impairments are also eligible for reduced fares even if they do not have a railcard. If you have a visual impairment you must be travelling with a companion to be eligible for a discount. This companion will also receive a discount.

If disability prevents you from buying your ticket before boarding the train our staff will still offer you the full range of fares aboard with the necessary Disabled Persons Railcard reduction if required.

Ticket Offices

You can buy your ticket from any station ticket office for travel on any train journey.

Self Service ticket machines

Self service ticket machines are available at a number of stations. We have plans to introduce new ticket machines at a number of stations. These ticket machines may be provided at stations which currently do not have ticket machines available or at stations where extra capacity may be required. Procurement will be undertaken in accordance with the standards set out in the Code of Practice.

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During your journey

Stations

The ease of access and the facilities and assistance available at stations varies considerably. Most stations were built in the 19th Century when consideration of the requirements for access by people with disabilities was often paid little regard. Considerable improvements have been made at a number of stations across the national rail network and we will actively work with station operators in the planning of upgraded facilities.

CrossCountry does not operate any stations. At stations at which our services call we have Station Access Agreements in place with the relevant station operators (either other Train Operating Companies or Network Rail). These agreements require them to arrange mobility assistance at stations where staffing is provided. We regularly review the effectiveness of these arrangements with the other operators. Appendix B shows the station owner at each of the stations where we stop. At some stations assistance is only available at certain times. Journey Care will be able to advise regarding alternative travel arrangements. Where such help will be required it needs to be pre-arranged using the APRS.

Many of our customers start or finish their journeys on train services provided by other Train Operating Companies. CrossCountry will liaise with other train and station operators to review, and where practical improve interchange arrangements for all customers.

CrossCountry undertakes joint contract audits with other station operators to review provision of services and facilities. Review of the facilities and services provided for customers with disabilities, or whose mobility is impaired, forms an important feature of these audits.

Trains

Wheelchair accommodation

A list of the different types of rolling stock used by CrossCountry and the routes on which they normally run can be found in Appendix A.

All our trains can carry manual or powered wheelchairs, but these need to be within the following dimensional and weight limitations:

Summary of wheelchair accomodation limitations

Dimension	Value
Width	700 millimetres
Length (including footplates)	1200 millimetres
Height (including customer)	1350 millimetres
Weight (including customer)	300 kilograms

Unfortunately many of the larger powered scooters cannot be conveyed on CrossCountry due to their weight, dimensions and manoeuvrability. However users of models with a small triangular footprint may be able to obtain access. You should seek advice from the Journey Care reservations service. Users with models which can be folded down into lightweight manageable components may take their scooter onto the train as luggage. Customers or a travelling companion will need to be able to carry the folded scooter on or off the train.

Ramps are available at staffed stations served by CrossCountry. All our trains also carry ramps, we are therefore able to offer assistance to and from the train at unstaffed stations provided:

• Wheelchair access/egress is available between the platform and station entrance is possible
• The wheelchair user has arranged his/her own assistance to/from the platform or can move around the station unaided.

Priority spaces

All trains have a wheelchair space available in standard class. Class 220/221 and HSTs also have a wheelchair space in First Class. Wheelchair accessible toilets are available local to the wheelchair accommodation.

The location of wheelchair spaces is clearly indicated on the exterior of the train by the wheelchair users’ logo by the appropriate door.

All our trains have a number of ‘priority’ seats available for customers who require additional space. Reservation of these seats is also controlled through the APRS and are only made generally available when all other reservable seats are booked.

On-board service

Our on-board staff are briefed to look out for customers who need extra help and to offer appropriate assistance when necessary, including help on alighting from the train.

Until completion of the forthcoming Voyager refurbishment programme the Class 220 and 221s will have an on-board shop open throughout the journey. Our on-board shop will be happy to serve refreshments at seat to disabled customers unable to visit the shop. Please inform the ticket inspector should you need to take advantage of this service.

Our customer service training includes training in relation to disability. This includes appreciation of the widest definition of “disability” including, for example those temporarily disabled through illness, injury or surgery, sufferers from epilepsy, ME, arthritis, or cerebral palsy and people with learning difficulties, impaired vision or speech impediments, in addition to wheelchair users. Other staff including those in management roles are given briefings to improve disability awareness. We seek to continuously improve the quality of our training programmes through consultation with specialist bodies. Details of our staff training, including the number of people trained will be provided to the DfT annually or as otherwise requested.

All on-board staff are encouraged to provide the highest levels of customer service and are empowered to resolve appropriate issues ‘on the spot’. In addition, all our customer service teams are empowered to make arrangements for individual customers at times of severe disruption, in liaison with the Customer Service Support Managers located in our Control offices.

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Service Disruption

There are occasions where train services may be disrupted. In the event of serious delay we want to ensure that the needs of all customers are met, with particular regard is paid to the requirements of customers with disabilities and those having impaired mobility. Anyone requiring help or advice, who has not booked assistance in advance, is encouraged to make themselves known to on-board staff.

The Assisted Passenger Reservation Service provides Train Managers with details of all customers who have reserved accommodation or pre-arranged mobility assistance. This information is also available in the CrossCountry Control so that it can be referred to in the event that changes have to be made to the trains itinerary in response to operational contingencies, or should there be an emergency involving the train.

Communication

All trains have public address equipment. Class 220, Class 221 and Class 170 trains also have a visual display in each coach showing the trains destination and next stop. Train Managers make clear announcements when delays occur and prior to each station sufficiently in advance to enable customers to be ready to alight. Customers who may have difficulty hearing such announcements should advise the Train Manager at the earliest opportunity.

All CrossCountry trains have mobile telephones available for crew use. In addition, the Customer Service Support Managers in our Control offices are in constant touch with all Train Managers by radio-pager. These communication links enable customer messages to be passed on in the event of travel plans being changed for any reason and, if necessary also facilitate the arrangement of additional help during the course of the journey.

In the event that facilities on trains which materially affect disabled passengers are out of use (e.g. accessible toilets), we will endeavour to ensure that passengers are advised of this before joining the train.

Replacement Transport

Where practicable we will ensure that provisions are made for disabled passengers when procuring taxi and bus services. When negotiating such contracts priority will be given to companies with accessible vehicles.

Where there is a requirement to replace trains with buses, we will endeavour to provide accessible vehicles to enable disabled passengers to be accommodated. However, if these are not available, alternative arrangements will be made (e.g. provision of an accessible taxi) at no additional cost to the customer.

Where trains are replaced by other modes of transport, we will give aural and visual information to enable disabled people to find suitable transport.

Evacuation Arrangements

We recognise that disabled passengers may need special assistance at times of train or station evacuation.

We have written procedures for our on-board staff to follow in such circumstances which deal specifically with the arrangements for dealing with disabled passengers.

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Improvements to our trains

We are investing in improvements to our train fleet. During 2008/2009 we will be carrying out refurbishment programmes on the Voyager fleet and the HSTs. Following completion of those programmes, all trains will offer an at-seat trolley service providing a wide range of refreshments.

The refurbishment programme for the HSTs will achieve RVAR compliance as far as is reasonably practicable. There will be wheelchair spaces provide in both standard class, and first class. Wheelchair accessible toilets will be provided local to the wheelchair spaces. Priority seating will also be provided and RVAR compliant colour schemes will be incorporated throughout.

We recognise that sometimes small changes, such as clear signs or clarity and audibility of announcements can make a significant improvement to the journey of all passengers, especially those with disabilities.

We are also improving our Class 170 trains and where practicable we will achieve an improved level of RVAR compliance.

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Management Arrangements

We aim to provide easy access and excellent customer service for all CrossCountry customers. We will regularly review our arrangements and service provision and continue to introduce improvements as quickly as is reasonably practical. All members of staff have a duty to provide assistance and information to customers with disabilities.

Responsibility for this policy will lie with our Customer Services Director. They will ensure that it is integrated into business plans and the planning stage of all major projects. The Customer Services Director will ensure that the requirements of customers with special needs are represented at board level with briefings to all members of staff.

In order to monitor progress and compliance an annual review of this policy will take place with a response sent to the DfT on each anniversary of the approval of this policy. We will detail progress made in achieving objectives and any difficulties experienced with the implementation of the policy.

We will ensure that we are represented on the ATOC Disability Group and any working parties set up by that group to investigate ways in which accessibility may be improved.

The Service Quality Manager will liaise with various disabled groups and representative organisations to ensure that the needs of disabled people are fed into our business.

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Contacting us

We welcome your comments and will take these into consideration in reviewing and implementing this Policy. Comments on any aspect of our service, including information about facilities which are not working are welcome.

You can send your comments from the Contact Us page of this website. Comment forms are available from stations we call at or by telephoning, or writing to:

Customer Relations Manager
CrossCountry
3rd Floor
85 Smallbrook Queensway
Birmingham
B5 4HA
Telephone: 0870 010 0084
Fax: 0121 654 7603
Textphone: 0121 654 7604
e-mail: customer.relations@crosscountrytrains.co.uk

We are open from 0830 to 2000 Monday to Friday and Saturday 0900 to 1600.

Normally the CrossCountry Customer Relations team will respond to customers in writing, and if requested to do so will reply in large print, by telephone, textphone, or on audio tape.

Copies of this Disabled People’s Protection Policy are made available free of charge from the CrossCountry Customer Relations Manager at the address above. The Policy can be obtained in alternative formats on request such as large print and audio tape.

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Appendix A – Our trains

Trains used by CrossCountry

Rolling stock	Routes	Space for wheelchair	Wheelchair accessible toilet	Fully RVAR compliant
Class 220/221	Scotland – Midlands- South and South West	Yes – One in first, one in standard	Yes – three on 5 car units, and two on 4 car units	No
Class 170	Nottingham – CardiffBirmingham – Leicester – Stansted	Yes two in standard	Yes – One in Standard	No
HST	Scotland – Midlands- South and South West	Yes – one in first, two in standard	Yes – One in first and one in standard	No

In every case, a wheelchair accessible toilet is provided local to each wheelchair space.

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Appendix B – stations we stop at

Summary of the railway stations we currently stop at

Station	Station operator	Website	Customer relations number
Aberdeen	First Scotrail	www.firstscotrail.com	0845 601 5929
Alnmouth	Northern	www.northernrail.org	0845 000 0125
Arbroath	First Scotrail	www.firstscotrail.com	0845 601 5929
Ashchurch	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Attenborough	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Audley End	One	www.onerailway.com	0845 600 7245
Banbury	Chiltern	www.chilternrailways.co.uk	0845 600 5165
Basingstoke	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Beeston	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Berwick upon Tweed	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Birmingham International	Virgin	www.virgintrains.co.uk	0870 789 1234
Birmingham New Street	Network Rail	www.networkrail.co.uk	0121 654 4288
Bodmin Parkway	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Bournemouth	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Brighton	Southern	www.southernrailway.com	0845 127 2920
Bristol Parkway	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Bristol Temple Meads	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Brockenhurst	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Bromsgrove	London Midland	www.londonmidland.com	0845 602 4277
Burton on Trent	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Caldicot	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Camborne	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Cambridge	One	www.onerailway.com	0845 600 7245
Cardiff Central	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Cheltenham Spa	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Chepstow	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Chester le Street	Northern	www.northernrail.org	0845 000 0125
Chesterfield	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Coleshill Parkway	London Midland	www.londonmidland.com	0845 602 4277
Congleton	Northern	www.northernrail.org	0845 000 0125
Coventry	Virgin	www.virgintrains.co.uk	0870 789 1234
Crewe	Virgin	www.virgintrains.co.uk	0870 789 1234
Cupar	First Scotrail	www.firstscotrail.com	0845 601 5929
Darlington	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Dawlish	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Derby	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Doncaster	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Droitwich Spa	London Midland	www.londonmidland.com	0845 602 4277
Dronfield	Northern	www.northernrail.org	0845 000 0125
Dunbar	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Dundee	First Scotrail	www.firstscotrail.com	0845 601 5929
Durham	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Edinburgh Waverley	Network Rail	www.networkrail.co.uk	0131 550 2031
Ely	One	www.onerailway.com	0845 600 7245
East Croydon	Southern	www.southernrailway.com	0845 127 2920
Exeter St. David's	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Filton Abbey Wood	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Gatwick Airport	Network Rail	www.networkrail.co.uk	01293 520 000
Glasgow Central	Network Rail	www.networkrail.co.uk	0141 335 4352
Gloucester	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Guildford	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Hayle	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Haymarket	First Scotrail	www.firstscotrail.com	0845 601 5929
Haywards Heath	Southern	www.southernrailway.com	0845 127 2920
Hinckley	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Inverkeithing	First Scotrail	www.firstscotrail.com	0845 601 5929
Kensington Olympia	London Overground	www.tfl.gov.uk	0845 601 4867
Kirkcaldy	First Scotrail	www.firstscotrail.com	0845 601 5929
Ladybank	First Scotrail	www.firstscotrail.com	0845 601 5929
Leamington Spa	Chiltern	www.chilternrailways.co.uk	0845 600 5165
Leeds	Network Rail	www.networkrail.co.uk	0113 247 9024
Leicester	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Leuchars	First Scotrail	www.firstscotrail.com	0845 601 5929
Liskeard	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Long Eaton	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Lostwithiel	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Lydney	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Macclesfield	Virgin	www.virgintrains.co.uk	0870 789 1234
Manchester Piccadilly	Network Rail	www.networkrail.co.uk	08450 000 033
Manea	One	www.onerailway.com	0845 600 7245
March	One	www.onerailway.com	0845 600 7245
Markinch	First Scotrail	www.firstscotrail.com	0845 601 5929
Melton Mowbray	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Montrose	First Scotrail	www.firstscotrail.com	0845 601 5929
Morpeth	Northern	www.northernrail.org	0845 000 0125
Motherwell	First Scotrail	www.firstscotrail.com	0845 601 5929
Narborough	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Newcastle	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Newport Gwent	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Newton Abbot	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Newquay	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Nottingham	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Nuneaton	London Midland	www.londonmidland.com	0845 602 4277
Oakham	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Oxford	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Paignton	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Par	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Patchway	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Penzance	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Peterborough	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Plymouth	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Reading	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Redhill	Southern	www.southernrailway.com	0845 127 2920
Redruth	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Severn Tunnel Jn	Arriva Trains Wales	www.arrivatrainswales.co.uk	0845 606 1660
Sheffield	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Southampton Airport	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Southampton Central	South West Trains	www.southwesttrains.co.uk	0845 600 0650
South Wigston	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Spondon	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
St Austell	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
St Erth	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Stafford	Virgin	www.virgintrains.co.uk	0870 789 1234
Stamford	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Stansted Airport	One	www.onerailway.com	0845 600 7245
Stockport	Virgin	www.virgintrains.co.uk	0870 789 1234
Stoke on Trent	Virgin	www.virgintrains.co.uk	0870 789 1234
Stonehaven	First Scotrail	www.firstscotrail.com	0845 601 5929
Tamworth	London Midland	www.londonmidland.com	0845 602 4277
Taunton	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Teignmouth	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Tiverton Parkway	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Torquay	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Totnes	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Truro	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
University Birmingham	London Midland	www.londonmidland.com	0845 602 4277
Wakefield Westgate	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127
Water Orton	London Midland	www.londonmidland.com	0845 602 4277
Weston Super Mare	First Great Western	www.firstgreatwestern.co.uk	08457 000 125
Whittlesea	One	www.onerailway.com	0845 600 7245
Willington	East Midlands Trains	www.eastmidlandstrains.co.uk	08457 125 678
Wilmslow	Northern	www.northernrail.org	0845 000 0125
Wilnecote	London Midland	www.londonmidland.com	0845 602 4277
Winchester	South West Trains	www.southwesttrains.co.uk	0845 600 0650
Wolverhampton	Virgin	www.virgintrains.co.uk	0870 789 1234
Worcester Shrub Hill	London Midland	www.londonmidland.com	0845 602 4277
York	GNER NXEC (from 8/12/07)	www.gner.co.uk www.youreastcoast.co.uk	08457 225 225 0207 324 8127