Passenger Charter
In our Passenger's Charter you’ll find all the information you need about our service, our standards, as well as our response if things go wrong.
Your Passenger Charter
From the moment you plan your travel to the time you finish it, we want travelling with us to be a pleasure. We believe that a number of factors help to make your journey a pleasant experience and we set standards against each of these factors.
Our Passenger’s Charter sets out our commitments to you so that you can judge us against our promises. We intend to provide the best possible standard of service to you so if at any time you are not satisfied with the service we provide, please contact us with your thoughts. To provide feedback, customer comment forms are available from ticket offices at the stations we call at.
View our performance figures by clicking on the ‘How are your trains running?’ link below.
Please note that these are large PDF files and may take a few minutes to open.
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