It's important to us at CrossCountry that our passengers have all the information they need before they embark on a train journey. Below, you'll find essential resources to help you navigate our network with ease, from Passenger Assistance to station accessibility. Before travelling, those eligible should make sure to invest in a Disabled Persons Railcard to save 1/3 on your rail fare for up to three years.
Assisted Travel
Passengers with a disability, a non-visibility disability, any mobility impairments or if you are an older customer on any national Rail service are entitled to assistance if needed even if traveling on multiple services. This can be booked in advance or up to 2 hours before a journey and includes the following.
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Staff are available to help reserve a wheelchair space, provide key information about your journey and any assistance, and answer any questions.
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If you’re disabled or have restricted mobility, and require assistance to enable your journey, staff can help you with your luggage provided it is no more than 3 items and able to be managed by 1 person.
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Staff can arrange a ramp for boarding and exiting the train, as well as provide additional assistance for passengers with visual impairments and less visible disabilities.
*All other passengers are responsible for their own luggage. In some stations you can make use of luggage trolleys.
Accessibility Resources
Our railway is about more than just getting from A to B - it’s about connecting people to work, school, family, and friends. No one should forego these connections due to accessibility challenges. That’s why we’re committed to making every journey safe, comfortable, and accessible for as many people as possible. Here’s how we’re working to achieve this across both our trains and our website.
Voyager Trains
- Priority seating: On average, Voyager trains have 8 priority seats per coach, which are identifiable by a blue icon on the seat labels above the seats
- Wheelchair space: Coach A (First Class only) and Coach F (Standard)
- Toilets: 3 or 4 accessible toilets on each Voyager, including two accessible toilets in Coaches A & F
For more details on how we’re committed to passenger support, read our Accessible Travel Policy.
Station Accessibility
We have details on the accessibility of each station we work with, ensuring anyone who needs it has the information they need before their day of travel. You can also find detailed information on accessibility for every train station in England, Wales, and Scotland by searching our train station guides.
Priority Seating
All our trains have clearly marked priority seats for those who need them. However, as these seats are available to all passengers, we cannot guarantee they will always be free. As a result, we recommend opting for a priority seat when you book an Advance ticket, you can do this by editing your preferences for seating under Travel Options. This can be done on our website and the CrossCountry app.
While we encourage everyone to offer their seat to someone who may need it more, it can also be helpful to apply for a TfL Please Offer Me a Seat badge. This badge makes it easier for other passengers to recognise when you need a seat.
British Sign Language
CrossCountry utilises InSignLanguage Video Relay to provide BSL interpreters for Deaf and hard-of-hearing people. We also use Signly, which adds synchronous in-vision sign language over a number of our pages.
Assistance on board
All of our train services have at least one Train Manager or Senior Conductor on board at any time should you need to contact a member of train crew.
Please be advised we are unable to accompany you throughout your entire journey or provide personal care, such as help with eating and drinking, taking medication or using the toilet
Website Accessibility
At CrossCountry, we are committed to ensuring that our website is accessible to everyone, including users with disabilities. We have implemented several features to enhance usability and accessibility.
Our website aims to meet the AA standard of the W3C's Web Content Accessibility Guidelines 2.1 and incorporates many features from AAA-level accessible sites. We are continually working to improve our accessibility and ensure ongoing compliance with these guidelines.
Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.
Assistance Dogs
Assistance dogs are welcome on all CrossCountry trains, free of charge, and can travel in any part of the train. Our on-board colleagues will be happy to ensure that you are in the most appropriate seating on-board the train, usually the Priority seats, to make the journey comfortable for both you and your dog. In addition to this, CrossCountry now offer assistance dog reservation cards, which can be placed on the adjacent seat to which you are travelling. These cards are of booklet size, have been created in colours which are more accessible to people with visual impairments, and include braille translations of the messages on the card, which reads ‘Assistance dog under the seat – Please do not sit here. If you require further assistance, please speak to one of our on-board colleagues'.
These cards can be obtained directly from CrossCountry by getting in touch via our social media channels or by contacting our Customer Relations passenger assistance team. Further information on how to contact our Customer Relations team can be found here.
