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Going: Today Leaving 19:15
Return: Today Leaving 21:15
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Latest feedback:

XC the conductor who was on the 6.27 ashchurch to cardiff train this morning, what a guy, a genuine up lifting person and a credit to you.

Thank you for your kind words - we will make sure that your comments are passed on to the member of staff.
Date Added: 03/07/2014 07:40:45

XC Please stop putting the Aircon on, on cold mornings. 7:26 Banbury to Newcastle

Sorry to hear about the temperature on your recent journey with us. A member of staff on board will be able to help you should this happen again.
Date Added: 30/06/2014 09:24:18

XC On the 10:35 Newcastle-Reading. What's the point of having a "Quiet Zone" if it's not enforced? It's been very rowdy with people talking. Clear signpo

Sorry to hear about your unpleasant journey. To help ensure our customers have a pleasant journey experience our on board teams are encouraged to ask customers to consider others when sitting in the Quiet Coach.
Date Added: 28/06/2014 13:48:07

XC travelling on 18:22 from Bham to Stamford train late by 25 mins as no guard. How did this happen? I would like to know why as this delay added to an earlier cancellation at Redditch

We are sorry to learn than your journeys have been delayed. Many of our staff operate more than one service each day and if their journey is delayed this can have a knock-on effect to other trains. Please get in touch with our Customer Relations team who will be happy to investigate the circumstances and report back to you.
Date Added: 27/06/2014 19:19:54

XC Sat in a quiet carriage on 16.41 from Wolverhampton surrounded by screaming babies - just please explain how that works please ?

Our Train Managers should remind customers in the quiet carriage to respect other passengers and keep noise to a minimum.
Date Added: 27/06/2014 18:29:30

XC on the 13:21 from Sheffield to Leeds. Train completely full again! I always end up standing on your 4/5 carriage trains!

We aim to provide as many seats as possible on our busier services. If you are unable to purchase a ticket with a seat reservation, our Ten minute reservation service may allow you to reserve a seat.
Date Added: 26/06/2014 13:41:14

XC First Class shame no veg menu option left on 1321 ex SHF to GLC despite 300 miles to terminus

We're sorry to hear about your recent journey with us and the lack of menu options left available to you. We will pass your feedback on to our catering team to investigate.
Date Added: 25/06/2014 13:34:09

XC I have forked out for 12 hours internet access yet so far on 3 separate journeys it has been so slow or non existent that its not useable. Please dont say you have wifi if you dont and also why charge for it?! Very 2009!

Sorry to hear about the issues you experienced with the WiFi, please contact our WiFi provider, NOMAD Digital on 0845 287 2149, or email service-desk@nomadrail.com and they will be able to investigate.
Date Added: 24/06/2014 18:07:31

XC 0825 from BMV. Perhaps 30 people standing in this coach now. Totally unsafe. THIS SERVICE NEEDS MORE COACHES!

Unfortunately we do not have extra carriages to add to these trains. We plan our services to make best use of the carriages we have, but it is always difficult to meet demand at peak commuting times.
Date Added: 24/06/2014 08:27:17

XC I'm on the 11.07 M/C to Bristol. The lack of electronic carriage displays at the start caused troubles as does the lack of seat reservation indication

Sorry to hear about your recent journey with us. The seat reservation system is usually reliable and we have implemented improvements with the trains' manufacturers. Your seat reservation would still have been valid on the train and the staff on board are able to help and offer advice if need be.
Date Added: 23/06/2014 12:14:39

XC 15.11 Leeds to Plymouth Train unbearably hot, air con doesn't appear to be working and the train is packed

Please accept our apologies regarding your recent journey with us. A member of staff should have been visible to you who would have been able to assist with the temperature on board the train.
Date Added: 22/06/2014 17:23:19

XC thanks to all staff on my journey today. Managers and host have been fab 18.44 from BTM to HYL

We are happy to hear you enjoyed your journey. We try hard to ensure all our customers have a good experience with us and it is always nice to hear back from our customers.
Date Added: 19/06/2014 22:11:48

XC 14:18 service to Birmingham - special thanks to the friendly & extremely helpful conductor who helped me reroute my journey to Macclesfield :0)

We are glad to hear our on board staff were able to assist you on your recent journey with us. We will pass on your kind comments on to the member of staff.
Date Added: 19/06/2014 14:54:23

XC got on first class carriage at Sheffield. Waited at least 15 minutes before anyone offered coffee while 3 staff had a natter in the cabin. What is it that defines 1st class? A plug? Expensive.

We're sorry to hear about your recent journey with us. If you get in touch with our Customer Relations team on 03447369123 they will be able to investigate the situation further.
Date Added: 18/06/2014 10:53:59

XC Disappointed that there is no catering service at all in Cornwall. Why? Are the Cornish not worthy?

Please accept our apologies regarding the lack of catering on your journey. Unfortunately without your full journey details we are unable to investigate further, if you get in touch with our Customer Relations team on 03447369123 they will be able to assist.
Date Added: 17/06/2014 12:01:39

XC 18.44 Derby to Edinburgh. Can't believe you made an unscheduled stop at Berwick on Tweed which cause 20 min delay. Very not happy as it cause a huge problem.

Please accept our apologies for the delay on your recent journey with us. We understand how important punctuality and information is to our passengers and try very hard to deliver this. If you get in touch with our Customer Relations team on 03447369123 they will be able to investigate further.
Date Added: 14/06/2014 23:19:12

XC 21:12 Birmingham to Bristol, late as every time I use it, on this occasion the train Manager was amazing, friendly etc. it is a really bad that your

Please accept our apologies for the delay on your recent journey with us. We are pleased to hear that our on board staff we able to help in what can be a frustrating situation, we do understand how important punctuality is to our passengers and try very hard to deliver this.
Date Added: 14/06/2014 22:41:47

XC 15.22 train to Leicester was delayed as some idiot threw a brick through the drivers window. Fixed and moving again in 20 mins - AMAZING! :-)

We are pleased to hear that you we able to continue with your journey and hope that the delay incurred did not affect you onward travel too much. On the rare occasion these types of incident occur we aim to get everything moving and back to normal as soon as possible.
Date Added: 14/06/2014 15:58:15

XC. I'm on the train 09.50 to Sheffield and in coach f. The air con isn't working and it's boiling hot!! This is out if order!! How do I claim a refund!!!

Please accept our apologies for what must have been an unpleasant journey. If you get in touch with our Customer Relations team on 03447369123 they will be able to investigate.
Date Added: 14/06/2014 09:57:35

XC 20:35 York to chesterfield - returning home after an upsetting day, Mark spotted that I looked down and was very friendly and caring and made sure that I was okay. Thank you Mark, what a lovely man :) Andrea

Thank you for your kind words about Mark - we will make sure that your comments are passed on to him.
Date Added: 11/06/2014 23:43:58

 
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