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Going: Today Leaving 7:00
Return: Today Leaving 9:00
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Latest feedback:

XC I am travelling on the 4.30 from Birmingham to Cardiff. The lady steward has been busy finding seats and moving luggage to assist passengers without seats ( some with mobility issues) all with a friendly smile and in great style. Please pass on my best wishes on her fantastic customer service attitude.

Thank you for your kind words - we will make sure that your comments are passed on to the member of staff.
Date Added: 19/01/2015 17:04:57

XC Again I have got onto a train at manchester for oxford and the seat signs are not showing. I have messaged with this problem before. Really hope this isnt a regular occurrence. 1727 manchester- oxford

Please accept our apologies regarding the problems you expericenced with your seat reservations. We do monitor any failures of this service and can rectify many during the journey. Regrettably some instances cannot be fixed and in such circumstances the Train Manager will help customers find their seats.
Date Added: 18/01/2015 17:30:19

XC I'm so disgusted that I have to sit on a cold floor in a luggage hallway because cross country won't provide a service that has space for mother and sleeping child in pram I paid a lot of money to travel with you this morning so why do I have no option but to sit on a floor?

Please accept our apologies regarding your journeys with us. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate.
Date Added: 15/01/2015 08:19:31

XC 6:02 from GLD to Newcastle, no spoons for cereal in 1st class & steward is rude why am I paying £106 for this?

Please accept our apologies if a member of our staff acted unprofessionally. We do expect our staff to be polite and courteous at all times. We will pass your comments on to the manager responsible so they can investigate further.
Date Added: 15/01/2015 07:27:13

XC the 7.44 from Stoke on Trent to Cheltenham spa is dire! It's over crowded and people refuse to move seats even when they are reserved! To make matters worse the overhead seat availability isn't working which just makes things worse the train manager hasn't even asked people to free the seats if they are sitting on a reserved seat. A two hour journey which is terrible. Phil

Sorry to hear about your recent journey with us. The seat reservation system is usually reliable and we have implemented improvements with the trains' manufacturers. Your seat reservation would still have been valid on the train and the staff on-board are able to help and offer advice if need be.
Date Added: 14/01/2015 08:10:41

XC Thanks for the lovely welcoming gift of a garbage left on my reserved first class table. Providing junk as gift...going that extra mile. Martin, Glasgow

Please accept our apologies for your unpleasant journey. Each train should be cleaned properly and we will investigate to ensure this is undertaken.
Date Added: 11/01/2015 19:30:08

XC I have been travelling today (10/01/15) on the 10:30 train from Bristol to derby, and recieved the best train service I have ever experienced. I am a regular traveller and the staff on board went out of their way to put a smile on our faces on the radio, and the refreshment server was an example of the staff you should hire, thankyou.

We are happy to hear you enjoyed your journey. We try hard to ensure all our customers have a good experience with us and it is always nice to hear back from our customers.
Date Added: 10/01/2015 11:54:21

XC. Bournemouth-Oxford train 18,45,we are blocked 30min in Basingstoke for technical problems.This is not the first time and I'm tired to meet these problems with you,the tickets are getting more expensive and this is your service. Many thanks!!

Please accept our apologies for the delay on your recent journeys with us. We understand how important punctuality is to our passengers and try very hard to deliver this. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate further.
Date Added: 09/01/2015 20:32:44

XC My journey was delightful with a complimentary of tea while there was no refreshment service. Between Birmingham and Plymouth. Thank you for a pleasant journey!

We are happy to hear you enjoyed your journey. We try hard to ensure all our customers have a good experience with us and it is always nice to hear back from our customers.
Date Added: 08/01/2015 22:20:56

XC appalling first class, 0607 SOT COV, on train over an hour no coffee offered, delayed at BNS no announcement as to why!!

Please accept our apologies for the lack of catering service you on your recent journey with us. We will look into why our First Class host was not able to offer you this.
Date Added: 07/01/2015 07:17:20

XC I am a regular first class traveller on your early morning service (5.57 or 6.22) from B'ham to Manchester. Last evening, when I requested for Veg option on the Lunch and afternoon menu (Menu Two) , I was told that chicken soup or chicken sweet corn sandwich. I am not aware when chicken became veg option. Also, this morning there is not even a brew being offered for travellers on the first class. Bit disappointed!

We're sorry to hear about your recent journey with us and the lack of catering options on board. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate.
Date Added: 07/01/2015 06:28:43

XC. We r first class we got on at 7.45. We have not been offered a drink or had or tickets clipped although we note that the member of staff is enjoying one at the rear of the carriage !! Appalled

Please accept our apologies for the lack of catering service you on your recent journey with us. We will look into why our First Class host was not able to offer you this.
Date Added: 03/01/2015 20:43:59

XC on the 1430 train from Bristol to Leeds travelling 1st class. No trolley service or food as advertised on the website. Not even a courtesy announcement. Exceptionally poor customer service.

Please accept our apologises regarding the lack of catering on your journey. Unfortunately without your full journey details we are unable to investigate. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate.
Date Added: 30/12/2014 16:10:13

XC on a dangerously overcrowded train between OXF and LMS- how about investing in some rolling stock?

Please accept our apologises regarding your journey with us. We do provide as many seats as we can to our busiest services but unfortunately there are no additional carriages to add.
Date Added: 29/12/2014 12:15:12

XC I splashed out on first class for my long trip from Edinburgh to Oxford, no food or drink whatsoever. No explanation or compensation. Money wasted.

We're sorry to hear about your recent journey with us and the lack of catering on board. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to assist.
Date Added: 21/12/2014 18:20:23

XC travelled on 10.15 from Southampton to Stafford but became ill at Coventry. Caught 13.25 back and the train manager was fantastic. Please pass on my thanks.

Glad to hear our on board staff were able to assist you on your recent journey with us. We will pass on your kind comments on to the member of staff.
Date Added: 20/12/2014 19:20:34

XC - Nowhere near enough luggage space on this train (Bham to Newport)! My case is just stuck by a door. Not impressed.

Please accept our apologies for the lack of luggage storage on your recent journey with us. We will pass your feedback onto the relevant department.
Date Added: 20/12/2014 10:37:15

XC 17:39 bum to Dby cancelled 17:49 2carriages 1 journey out of 4 this week on the way home I got a seat XC just not good enough

Please accept our apologies for the cancellations on your recent journeys with us. We understand how important punctuality and information is to our passengers and try very hard to deliver this. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate further.
Date Added: 19/12/2014 17:57:31

XC 16.37 New St to Nottingham 2 carriages is a joke. The normal 3 isn't enough so why cut the number?

Please accept our apologises regarding your journey with us. We plan our services to make best use of the carriages we have, but it is always difficult to meet demand at peak commuting times.
Date Added: 17/12/2014 17:17:17

XC reserved a seat on the 10:17 train from wolverhampton to Birmingham New Street. What a complete waste of time couldn't get into right coach nevermimd find my seat. Dangerously oversold!

Please accept our apologises regarding your journey with us. We do provide as many seats as we can to our busiest services but unfortunately there are no additional carriages to add.
Date Added: 16/12/2014 11:07:26

 

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