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Latest feedback:

XC First Class 2 April: Sue on the 17.05 Darlington to Birmingham was cheerful, courteous and efficient. She makes a good cup of tea! Thank you.

Glad to hear how much you enjoyed your journey with us recently. Your kind comments will be passed on to Sue.
Date Added: 02/04/2014 19:01:41

XC 16:12 from oxford to Newcastle conductor very rude ! Thankfully I'm not on the train long !

Please accept our apologies if a member of our staff acted unprofessionally. We do expect our staff to be polite and courteous at all times. We will pass your comments on to the manager responsible so they can investigate further.
Date Added: 01/04/2014 16:20:36

XC I regularly go from Leicester to Bath spa, I was having a bad day until I was kindly spoken to by a specific staff member, thank you to Charlotte on the 11.42 to Bristol TM :) xx

Thank you for your feedback - we always enjoy hearing about a pleasant journey experience. We will pass your kind comments on to Charlotte.
Date Added: 01/04/2014 12:10:54

XC Recently experienced a 5 minute catering announcement with every menu item and special offers listed. Garbled fast delivery. Very annoying in quiet coach

Sorry to hear that you were annoyed by the on board announcements. We aim to provide customers on board with relevant information through our annoucements that may be applicable to them whilst travelling with us.
Date Added: 01/04/2014 08:56:30

First Class: Maggie provided excellent, thoughtful, efficient, courteous and good humoured service on the 15.03 journey from Birmingham to Darlington today.

Thank you for your kind feedback - we always enjoy hearing about a pleasant journey experience. We will pass your kind comments on to Maggie.
Date Added: 31/03/2014 17:43:13

XC why such significant delays whilst waiting at stations? 15 minutes waiting at Derby then arrive at Birmingham station to be advised the train won't be departing for another 25 minutes and passengers can disembark to get drinks etc. Journey is already long enough and this doesn't help....

Sorry to hear about your recent delay to your journey. We know how important punctuality is to our customers and work very hard to deliver this. Unfortunately without knowing your full journey details we are unable to tell you the reason for your delay.
Date Added: 30/03/2014 17:58:03

XC our train has been over 30min late.No explaination or apologies given.Very disappointed with your service

Please accept our apologies for the delay on your recent journey with us and the lack of information that was provided. We understand how important punctuality and information is to our passengers and try very hard to deliver this.
Date Added: 28/03/2014 21:13:31

XC 12:08 LDS-EDB: no catering. Only tea, coffee or simple biscuit available in first class. Not worth the extra money i paid for my ticket. Train managers very pleasent though!!

Please accept our apologies for the lack of catering service you on your recent journey with us. Will will look into why our First Class host was not able to offer you this.
Date Added: 24/03/2014 14:01:33

XC. Am on 07.45 train Cardiff to Nottingham. The train is unacceptably filthy. Pull down trays caked in muck, all surfaces grubby and floor strewn with d

Please accept our apologies for your unpleasant journey. Each train should be cleaned properly and we will investigate to ensure this is undertaken.
Date Added: 24/03/2014 07:55:14

XC 22/03/14 9.40am train from reading - york. Andy the train manager to birmingham was fab! So friendly and went out of the way to help people. Thank you Andy!

Glad to hear your enjoyed your recent journey with us. We will pass on your kind comments on to the member of Andy.
Date Added: 22/03/2014 15:50:14

XC well checked my train tomoro darlo to Plymouth found it had been cancelled next train an hour later would take 10 more hrs to get there why didn't someone tell me?

Please accept our apologies regarding your cancelled journey. Regrettably many services that week were affected by the recent storms causing flooding and damage to signalling.
Date Added: 21/03/2014 11:11:29

XC why does my phone internet never work on your trains? Are you blocking it? Your trains are already terrible. Please don't punish me further for using

Sorry to hear about your recent experience on-board. We don't block 3G access on our trains and aim to provide all customer with the best possible journey experience.
Date Added: 18/03/2014 16:57:48

Xc. Again no reserved seat information on screens above seat. Train packed and loads standing. Coventry to Manchester 17.28.

Sorry to hear about your recent journey with us. The seat reservation system is usually reliable and we have implemented improvements with the trains' manufacturers. Your seat reservation would still have been valid on the train and the staff on-board are able to help and offer advice if need be.
Date Added: 16/03/2014 18:02:42

XC...I am travelling on the 11.32 from Exeter to Edinburgh, had booked seats on a quiet coach, not only were seats already taken but the coach was so noisy with groups of men talking very loud over backs of seats, not pleased at all, why bother booking?

Sorry to hear about your unpleasant journey. To help ensure our customers have a pleasant journey experience our on-board teams are encouraged to ask customers to consider others when sitting in the Quiet Coach.
Date Added: 15/03/2014 12:38:06

XC not at all impressed with 1st class- train late, full of non first class passengers - why did I pay 190!

Sorry to hear that you were not impressed with first class on your recent journey . Regrettably many services that week were affected by the recent storms causing flooding and damage to signalling, resulting in some crowding problems. Our Train Managers are empowered to allow Standard ticket holders to use First Class in exceptional circumstances to ease crowding.
Date Added: 14/03/2014 20:36:40

Xc, is the service always this bad that it takes over 60 minutes to get from Cheltenham spar to Bristol temple meads?

Sorry we weren’t able to offer our usual fast journey to Bristol on 14 March. Regrettably many of our services that day were delayed because of the large number of people travelling to and from Cheltenham for the Gold Cup race.
Date Added: 14/03/2014 20:33:35

XC staff in first class today, Andy, has been fantastic. Traveling with my son and disabled partner. Great experience today.

Glad to hear your enjoyed your recent journey with us. We will pass on your kind comments on to Andy.
Date Added: 14/03/2014 14:34:04

Xc went on 114 train at Gloucester to Birmingham New Street. And only said Cheltenham spa and Birmingham New Street and yet why have we ended up at Worcester as well? And why is the journey taking almost 2 hours? Not impressed!

Please accept our apologies regarding your recent journey with us. Unfortunately without your full journey details we are unable to investigate. If you get in touch with our Customer Relations team they will be able to advise.
Date Added: 13/03/2014 14:03:13

XC My train is massively delayed due to signalling faults. Could you at least make the wifi free in these situations to ease the pain?

We apologise for the disruption caused to your journey. When there are major problems with the railway we work with Network Rail and other train companies to plan the best means to ensure everyone can complete their journey. Unfortuantley we can not provide free WiFi on board in times of disruption.
Date Added: 12/03/2014 20:46:15

XC First Class service can be improved if train staff clear the tables when they walk past. Basic catering college skills would improve the 1st class experience massively.

Sorry to hear that you were dissapointed with the first class service on your recent journey with us. We will pass your comments on the relevant departement.
Date Added: 12/03/2014 20:44:53

 
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