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Going: Today Leaving 23:30
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Latest feedback:

XC the 16.30 from Birmingham new street to Cardiff. I just wanted to say how lovely David, a man working on the train, has been. Hes gone above and beyond and put smiles of everyone's faces! I hope this is passed on because he deserves a huge well done.

Thank you for your kind words about David, it's always nice to hear about pleasant customer experiences - we will make sure that your comments are passed on to him.
Date Added: 03/10/2014 17:02:27

XC 2 carriages on the train from Birmingham New Street to Stansted is simply not enough during peak periods. There are no seats when the train pulls in to March with 40 people waiting to get on at the platform and then more at Manea and Ely. By the time the train pulls in to Cambridge there must be two and a half people per seat. Not only does this make the journey uncomfortable, but also poses safety concerns. A one-off is understandable but this occurs every day.

Please accept our apologises regarding your journey with us.Unfortunately we do not have extra carriages to add to these trains. We plan our services to make best use of the carriages we have, but it is always difficult to meet demand at peak commuting times.
Date Added: 02/10/2014 19:48:50

XC Peter the conductor on the 6:28 from Narborough to New Street Should be commended on his incredibly jolly and outstanding service, pleasure to see so early

Glad to hear how much you enjoyed your journey with us recently. Your kind comments will be passed on to Peter.
Date Added: 01/10/2014 07:04:29

XC.. Thank you to Les, who is an extremely nice guy working the 0908 from Edinburgh. He made my journey very pleasant. He is very polite, professional, helpful & a real credit to XC..

Thank you for your positive feedback about Les, we will make sure that your comments are passed on him.
Date Added: 29/09/2014 12:31:10

XC train manager Nathan on Manchester train this morning very friendly and helpful!

Thank you for your kind words about Nathan - we will make sure that your comments are passed on to him.
Date Added: 29/09/2014 07:56:13

XC arrived at Leeds station to find the15.08 will only go as far as Edinburgh and not to Aberdeen.Can I travel on Scoteail on my ticket and will I be compensated for the disruption.

Please accept our apologies for the disruption to your journey. This is due to planned track improvement work being conducted by Network rail on this route. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to advise.
Date Added: 28/09/2014 15:28:33

XC - I am currently stuck on a train outside Leicester which left at 17.48 - not fit for the journey - such incompetance!

Please accept our apologises regarding your journey with us. Unfortunately without your full journey details we are unable to investigate. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to advise.
Date Added: 27/09/2014 18:28:16

XC I'm currently on the 1327 ex man to Bournemouth & the guard is a fantastically cheery guy & is a pleasure to travel with. He makes keeps making me smile

Glad to hear our on board staff were able to make your recent journey with us more enjoyable. We will pass on your kind comments on to the member of staff.
Date Added: 26/09/2014 14:06:30

XC 1103 Birmingham to Edinburgh why do cross country operate with less carriages than any other operator and as a consequence this train has people standing all the way down the aisle. As well as being uncomfortable and not what I paid £92 for, if has to be unsafe with people and luggage blocking every carriage

Please accept our apologises regarding your journey with us. We do provide as many seats as we can on our busier services but unfortunately do not have any additional carriages to add. If you are unable to purchase a ticket with a seat reservation, our Ten minute reservation service may allow you to reserve a seat - www.crosscountrytrains.co.uk/travel-tools/ten-minute-reservations
Date Added: 26/09/2014 12:28:11

XC Just queued for 15 minutes to collect my tickets from your fast ticket machines at Banbury , oh the irony. Two machines out of order, staff manning the ticket gates but not selling tickets. Missed my train. Thanks.

Sorry to hear about your recent experience at Banbury Station. This station is staffed and operated by Chiltern Railways if you get in touch with their Customer Relations department they will be able to advise.
Date Added: 26/09/2014 09:14:37

XC on the 15:30 from BHM to CDF and could get a cup of tea because there was no change for £20 and a min card payment of £5 :(

Please accept our apologies that you were unable to purchase a cup of tea on your recent journey with us. Will look into why the member of staff was not able to allow you to pay with cash.
Date Added: 24/09/2014 15:47:09

XC currently on the Plymouth to Edinburgh train travelling through Birmingham at around 16:50. Had to complain about air con as it's far to cold. Told train manager knows but so far nothing done and.no announcement. Poor.service. It's 21 deg.outside but I'm cold on.board your train. Travelling first class.

Please accept our apologies if you feel our staff didn’t treat your feedback appropriately. All our staff are trained to listen to customer feedback and report any concerns. We will pass your comments on to our Customer Relations team.
Date Added: 21/09/2014 16:22:19

XC Possibly the worst customer service I have ever encountered on VCV68 to Plymouth ...first class is a pathetic joke and easily the worst in the country

We're sorry to hear about your recent journey with us in first class. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate.
Date Added: 20/09/2014 20:46:43

XC first class coach A is dirty- from the tables to the floors- I've used my face wipes to clean my area since I need to sit here for a few hours!

Please accept our apologies for your unpleasant journey. Each train should be cleaned properly and we will investigate to ensure this is undertaken.
Date Added: 16/09/2014 16:29:25

XC. I've been traveling on your services from Exeter st David's to Darlington every Friday and Sunday for the past year how can you go from a travel time of 4 hours 55 to 6 hours 49 and still expect me to pay the same rate. Fuming with Your services

Please accept our apologies for the extended time to your journey. This is due to planned track improvement work being conducted by Network rail on this route which is expected to last until the 19th of October. To see all planned timetable changes on our network please visit -www.crosscountrytrains.co.uk/travel-updates/planned-timetable-changes
Date Added: 14/09/2014 17:22:12

XC On the 16:04 Bham new st to B'mouth train - ridiculously high temperatures on board, no air con or ventilation. Disgusted that the train is still in use. 7 months pregnant and feeling physically ill but no other means of getting home. Not impressed, cross country.

Please accept our apologies for what must have been an unpleasant journey. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to investigate.
Date Added: 12/09/2014 16:15:50

XC conductor on 1533 from Birmingham to Reading is possible the most helpful person I have met great work

Thanks for your kind words about our on-board staff - we'll pass on your comments to their manager so they can be inform them personally.
Date Added: 11/09/2014 15:54:01

XC Aboard the 12.00 from Bristol to Manchester now: air con not on & its HOT - can someone help pls?

Sorry to hear about the temperature on your recent journey with us. A member of staff on board will be able to help you should this happen again.
Date Added: 10/09/2014 13:17:15

XC 0835 train from ncl to reading train manager Kev an absolute joy! Helpful & friendly! What a lovely man.

Thank you for your kind words about Kev, it's always nice to hear about pleasant customer experiences - we will make sure that your comments are passed on to him.
Date Added: 10/09/2014 10:30:41

XC 12:57 Sheffield to bristol, thanks to conductor in quiet coach for telling the two lads talking loudly to be quiet politely!

Thank you for your postive feedback, we will make sure that your comments are passed on to the member of staff.
Date Added: 07/09/2014 16:10:28

 
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