Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
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If you have feedback for CrossCountry when you are on the move,
why not try our SMS feedback service?
SMS feedback messages will be charged at normal network
Providing an on-board WiFi service has a significant cost and we do not believe it is fair for this cost to be covered on a general basis by all customers (e.g. through ticket sales), when not all of those customers will use the WiFi service. Our range of WiFi tariffs has been developed to allow those who do wish to use the service to get the best price for their needs.
Date Added: 28/04/2015 08:27:02
Sorry to hear about the issues you experienced with the WiFi, please contact our WiFi provider, NOMAD Digital on 0330 088 1270, or email email@example.com and they will be able to investigate.
Date Added: 27/04/2015 07:36:58
Sorry to hear that you were too cold on your recent journey with us. If you feel cold during your journey please speak to a member of staff on board who will be happy to adjust the interior temperature.
Date Added: 25/04/2015 09:54:59
Thanks for your kind words about our on-board staff and service - We try hard to ensure all our customers have a pleasant experience travelling with us and it is always nice to hear back from our customers.
Date Added: 23/04/2015 18:23:11
Please accept our apologies for the lack of information and ticket inspection on your recent journeys with us. We will look into why the train manager was not able to provide this.
Date Added: 22/04/2015 16:47:29
Please accept our apologies for the cancellations on your recent journeys with us. We understand how important punctuality and information is to our passengers and try very hard to deliver this. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to assist further.
Date Added: 22/04/2015 14:11:24
Please accept our apologies regarding your journeys with us. Unfortunately without further details we are unable to investigate. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to assist.
Date Added: 21/04/2015 07:24:32
Please accept our apologises regarding your journey with us. We do provide as many seats as we can to our busiest services but unfortunately there are no additional carriages to add.
Date Added: 17/04/2015 15:51:32
Your comments have been passed on to our catering team who are proactively looking in the future to include more options within our on-board range to cater for a variety of dietary requirements.
Date Added: 16/04/2015 18:46:10
Sorry to hear you were dissapointed with your food on-board our service. We will pass your feedback on to our catering department.
Date Added: 15/04/2015 19:10:23
Thanks for your kind words about our on-board staff - we'll pass on your comments to their manager so they can be inform them personally.
Date Added: 14/04/2015 07:01:11
Sorry to hear that someone else was sat in your reserved seat. If you didn’t want to ask the person to vacate your seat, a member of staff on board the train would have been happy to have helped you locate a seat and suitable luggage storage.
Date Added: 13/04/2015 14:36:27
Please accept our apologies regarding your recent journey with us. If you get in touch with our Customer Relations team on 03447 369 123 they will be able to advise and investigate further.
Date Added: 13/04/2015 08:10:32
Our apologies for what must have been an unpleasant journey. Unfortunately, as with most mechanical equipment, sometimes a problem cannot be resolved while the train is in service and we are faced with the choice of cancelling the train or allowing it to continue. Most customers accept this to be the better option to the train being cancelled.
Date Added: 12/04/2015 17:04:46
Thank you for your feedback. We will pass it on to the relevant department.
Date Added: 10/04/2015 14:28:45
Thank you for your kind words about Dom, we will make sure that your comments are passed on to him.
Date Added: 09/04/2015 11:52:15
Please accept our apologies regarding the problems you expericenced with your seat reservation. Your seat reservation would still have been valid on the train and the staff on-board are able to help and offer advice if need be with reservations and heating.
Date Added: 07/04/2015 09:55:34
We are really glad you enjoyed your journey with us - thank you for your positive feedback. We will make sure that your comments are passed on to Luke.
Date Added: 07/04/2015 07:21:36
Please accept our apologies for your unpleasant journey. Each train should be cleaned properly and we will investigate to ensure this is undertaken.
Date Added: 06/04/2015 22:14:44
Thank you for your feedback and please accept our apologies for your unpleasant journey. Each train should be cleaned properly and we will investigate to ensure this is undertaken.
Date Added: 06/04/2015 16:18:19
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XC Trains Limited. Registered in England. Registered No:04402048.
Registered Office: XC Trains Limited, Admiral Way, Doxford International
Business Park, Sunderland, SR3 3XP