SMS feedback

Tell us what you think from on-board your train

If you have feedback for CrossCountry when you are on the move, why not try our SMS feedback service?

How it works

• Text XC followed by a short message, with maximum 160 characters, to 88008.
• All feedback will be monitored by the CrossCountry team and we will be publishing our response to a range of comments on this page.
• SMS feedback messages will be charged at normal network rates.
• Don't forget, if you have a particular enquiry that needs a personal reply, use the Contact Us page.

SMS feedback messages will be charged at normal network rates.

Latest feedback:

XC On the 12:30 Birmingham New St to Sheffield on 7th April, want to thank train manager Marc for his help with an issue, really made me feel a valued customer!

We're really glad to hear about your recent journey with us, we will pass on your comments to Marc.
Date Added: 09/04/2013 16:35:58

XC on 1915 Ely-Leicester train - no seats. Travel this way frequently and often no seats. 2 carriages is not enough for a cross country route you need more.

We do aim to provide as many seats as possible on our busier services. Unfortunately we do not have any additional carriages to add.
Date Added: 05/04/2013 19:24:05

XC as per usual no seats available on 13:02 Plymouth from Cheltenham spa. I don't buy a ticket to sit on the floor! Not once have I ever got a seat eithe

Sorry that you were unable to get a seat on your journey with us. If you aren't able to reserve a seat when you purchase your ticket with us, you can try our Ten minute reservations or log-in to My account on the website or app where, depending on your ticket type you may be able to reserve a seat.
Date Added: 03/04/2013 13:36:04

XC Birmingham to Leeds 21:03 most professional and friendly train manager! Thanks!

Thank you for your kind words - we will make sure that your comments are passed on to the Train Manager.
Date Added: 01/04/2013 21:18:34

Xc unable to access any other site but yours on my 3 gs phone. Not good service, I do not want to pay for wifi and I do not want you to block access to gs!

Sorry to hear about your recent experience with our on-board WiFi. We don't block 3G access on our trains. If you send the details to our WiFi provider NOMAD Digital, they will be able to investigate what happened. Their contact details are 0845 287 2149 or service-desk@nomadrail.com
Date Added: 24/03/2013 18:16:27

XC I pay a ridiculous amount for a ticket to have to stand up! Its a rip off!!!!

Sorry to hear that you had to stand during your recent journey with us. We do aim to provide as many seats as possible on our busier services, unfortunately we do not have any additional carriages to add.
Date Added: 22/03/2013 16:33:35

XC 18.36 B/mouth to Manchester Coach F supposed to be the quiet coach - earphones, text tones, and phones ringing - who is policing this? WRONG

Please accept our apologies regarding your recent journey. The Train Manager should have made his way through the train and reminded customers in the quiet coach to keep noise to a minimum.
Date Added: 19/03/2013 20:39:29

XC Huge thanks to the lady with the food and drinks trolley on the 10.31 from Birmingham to Manchester for helping me out today :)

Glad to hear you enjoyed your journey with us - we'll pass on your kind comments to the member of staff.
Date Added: 18/03/2013 11:47:47

XC 08:39 service from Bristol to Glasgow, lovely conductor called Stuart, there was confusion with my ticket and he couldn't have been more helpful!

Thank you for your kind comments about Stuart. We will pass them on to his Manager so they can be informed personally.
Date Added: 18/03/2013 09:10:43

XC Found the train manager to be vindictive and almost gleeful in dealing with a ticket problem. Very patronising, especially in front of other passengers.

We're sorry to hear about your recent journey with us. If you get in touch with our Customer Relations team they will be able to investigate.
Date Added: 17/03/2013 20:26:59

XC am sat in 1st class. Paid top price for ticket and I get 1 hot drink and a biscuit. No hot food. No better then standard class. Ripped off.

We do aim to provide refreshments on all our long distance services until 2000. Unfortunately, short term staff sickness or a problem in resupplying a train before its journey can sometimes mean we are not always able to provide this. Please accept our apologies if this was the case on your journey.
Date Added: 16/03/2013 15:25:30

XC Glas to Newcastle. Booked quiet coach, to have it full of load drunken people. No attempt made to shut them up by staff, expect better.

Sorry to hear about your recent journey with us, our Train Managers should remind customers in the quiet carriage to keep noise to a minimum.
Date Added: 15/03/2013 20:53:41

Xc just sat on the 8.07 from Man Picc to Paignton in coach F. Every seat says available yet people have reserved seats. Had to move twice now. Absolute farce

Please accept our apologies that the seat reservations didn't download onto the train. Seat reservations would still have been valid - if you are unable to reserve a seat when you book with us, you could try our Ten minute reservations.
Date Added: 15/03/2013 09:45:29

XC Jackie your train manager on the 12.35 from Newcastle to Reading is a star. Her courtesy & customer service is outstanding. John. Seat 52 carriage C

Thank you for your kind comments. We will pass them on to Jackie.
Date Added: 14/03/2013 13:49:24

XC Cardiff central train from Nottingham at 14.11 to derby, ticket man incredibly friendly and funny. Made my day. Thanks. Give him a rise :)

Thank you for your kind words about our on board staff. We will pass these on to their manager so they can inform them personally. 
Date Added: 13/03/2013 14:40:03

XC Yet again no sandwiches or hot food on Bristol to Man 1709 1st class. Consistently an issue very poor service - improve!

Please accept our apologies that no hot food was available to you on your recent journey with us. Will will look into why our First Class host was not able to offer you this.
Date Added: 12/03/2013 17:27:37

XC 11am dep Darlington, travelling in first class , fantastic service, friendly team on board , excellent

We're glad to hear you enjoyed your recent journey with us from Darlington. Hope to see you on board again soon.
Date Added: 12/03/2013 12:45:26

XC what's the point in paying money for a seat when I can't make it past the vestibule to the carriage because there are so many people on? Brilliant.

Sorry to hear that your recent journey with us was busy. We provide as many seats as we can on our busier services but unfortunately there are no additional carriages to add.
Date Added: 10/03/2013 18:42:10

Xc Glas to Darl.Train manager rude & didn't treat me with respect when I asked her about help with a very drunk disruptive man. Don't feel safe on this service.

We're sorry to hear about your recent journey with us. If you get in touch with our Customer Relations team they will be able to investigate.
Date Added: 08/03/2013 17:25:53

XC first class service poor, only one offer tea no other refreshments offered between ncl and edinburgh, toilets dirty,

Sorry that you were only offered refreshments once on your journey with us. A member of staff should have been available to offer you refreshments again but without your journey details we are unable to investigate.
Date Added: 08/03/2013 14:57:12