Newcastle Train Station

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Newcastle Train Station

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Ticket office opening hours:

Monday - Friday - 06:00 to 19:00
Saturday - 07:00 to 19:00
Sunday - 07:30 to 19:00

Get directions
Live Departures
Live Arrivals
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Time Destination Status Platform

Station facilities

  • Seated Area
  • Trolleys
  • Station Buffet
  • Toilets
  • Baby Change
  • Telephones
  • Wi Fi
  • Post Box
  • Atm Machine
  • Shops

Station overview

  • Accessibility

    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:15
      Saturday - 04:00 to 23:30
      Sunday - 07:00 to 00:15
    • Accesible Ticket Machine

      Accessible machine are located on the main concourse

    • Booking Office Counter

      Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

    • Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
    • Helpline
    • Helpline Contact Details

      03457 225 225 or 18001 03457 225 225 (Text relay service)


    • Helpline Contact URL https://www.nationalrail.co.uk/
    • National Key Toilets

      The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.

    • Step Free Access

      Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

      This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

      Newcastle has a RNIB 'Map for All' located at the entrances to the Station.

      Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.


      Coverage: partial Station
    • Step Free Access Coverage Partial Station
    • Staff Help

      When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

  • Airport

  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location

      Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

    • Note

      28 stands accommodating 56 cycles

    • Sheltered YES Yes
    • Spaces 174
    • Type Stands
  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Mail and Express Services

    • Post Box: Note

      Outside the station

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (http://btwifi.com/find title=)
    • Telephone: Usage Type Cards And Coins
  • Parking

    • Car Parking Details Parking 1:

      Operator Name: London North Eastern Railway
      Name: Long Stay Car Park
      Spaces: 454
      Charges:
      Off-peak: £8.00
      Daily: £20.00
      Weekly: £78.00
      Monthly: £253.50
      Annual: £2,145.00
      Saturday: £8.00
      Sunday: £8.00
      Note:

      Short Stay 30-60 mins £3.50

      Short Stay 61-120 mins - £6.50

      Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

      Simply purchase your ticket at the car park on the day.



      Number Accessible Spaces: 17
      Accessible Spaces Note:

      Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.


      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - 04:00 to 23:00
      Url: https://www.nationalrail.co.uk/

      Parking 2:

      Address:
      Entrance is at west side of Station
      Follow the Signs to the entrance vi


      Operator Name: London North Eastern Railway
      Name: Short stay
      Spaces: 27
      Charges:
      PerHour: £3.50
      Note:

      Short stay 21-60 mins - £3.50



      Number Accessible Spaces: 3
      Accessible Spaces Note:

      The??????short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces


      Accessible Car Park Equipment: No
      Accessible Car Park Equipment Note:

      Short Stay Car Park, first twenty minutes free of charge.


      Cctv: Yes
      Url: https://www.nationalrail.co.uk/

  • Priority Lounge Information

    • First Class Lounge: Note

      Located

      South end of Platform 3

      Opening hours

      Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00

      Located

      South end of Platform 3

      Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

      Tickets Accepted

      • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
      • Any First Class Open ticket valid for travel on the LNER route
      • LNER First Advance (routed LNER/LNER & connections)
      • LNER First Class Reader Offer (routed LNER/LNER & connections)
      • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
      • Inclusive Tour Tickets
      • Weekend First

      Restricted tickets

      • All First Class tickets valid only on other train operators, including Caledonian Sleepers

      Facilities

      Toilets / Meeting rooms, TV, newspapers

      Refreshments

      Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

      Wi-Fi

      Yes

      Showers

      No

  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

  • Station Seating Areas

    • First Class Lounge Hours Sunday - 09:00 to 20:00
      Saturday - 06:15 to 17:00
  • Station Information

    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property No
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 01163663587
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
    • Information Systems DepartureScreensArrivalScreensAnnouncements
    • Lost Property Number 01163663587
    • Staffing Level YES Yes
  • Ticketing Hours

    • Ticket Office Hours Monday - Friday - 06:00 to 19:00
      Saturday - 07:00 to 19:00
      Sunday - 07:30 to 19:00
  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note Adjacent to Platform 12
    • Penalty Fares GR
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No
  • Taxi Information

    • Availability YES Yes
    • Note Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
  • Local Taxis

    Newcastle: Rail Station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:

    Budget Phone 0191 298 5050
    ABC Phone 0191 232 3636
    LA Phone 0191 287 7777
  • Other transportation

    • Port YES Yes
    • Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
    • Rail Replacement Services

      Rail Replacement Coaches leave from the front of the station.

About the station

Inaugurated by Queen Victoria on 29th August 1850 – a public holiday in Newcastle – Newcastle train station was the first covered train station in the world. The Grade I listed building looks very different today after undergoing redesigns and modernisations over the last few decades, but its heritage still remains. Visitors travel from all over the country, using popular routes such as Edinburgh to Newcastle, Leeds to Newcastle, Glasgow to Newcastle, Birmingham to Newcastle, and Durham to Newcastle.

Things to do in Newcastle

Newcastle upon Tyne is the largest city in the northeast of England, and as such is one of the best places to visit in the country. Full of history, culture, and fantastic food and drink, Newcastle regularly attracts tourists from all every corner of the UK. Its university and Premier League football team make it an iconic city that everyone has to visit.

Newcastle’s status as a party city means its culture and heritage is often overlooked – but it shouldn’t be. It’s littered with galleries and theatres that boast stunning Georgian architecture, giving an insight into the city’s history. The Theatre Royal is the regional home of the Royal Shakespeare Company, and as such runs programs that include West End musicals and incredible dramas. The Stand Comedy Club offers something a bit more light-hearted, and as one of the best comedy clubs in the UK, you might be lucky enough to see someone famous.

Shopaholics will have a field day in Newcastle. The city boasts two of the largest shopping centres in the UK: intu Metrocentre and intu Eldon Square – by far the best places to find your high street shopping, food and drink chains. For more high street staples and if weather plays ball, wander along Northumberland Street. Independent stores can be found scattered across the city, selling everything from vintage clothing to antiques. Visit Grainger Town for boutique stores and designers – the Vivienne Westwood flagship store is a must-see.

Newcastle is renowned as being one of the best nights out in the UK, and for good reason. Head to Jesmond for a wide range of trendy bars, or visit Gosford for your more traditional pubs – most sell local ales and classic British pub grub. Fine dining can be found around the Quayside and Gateshead – some of the city’s most celebrated restaurants and House of Tides and Pleased to Meet You. You can’t go wrong with street food, and Newcastle has it in abundance. Visit one of the city’s many local markets for favourites like Papa Ganoush, On the Goa, and Pizzette, and discover an eclectic range of cuisines.

FAQs

Where is Newcastle train station?

The station is just to the south of the city centre – a few minutes’ walk to the main shopping areas and activities.

How many train stations are there in Newcastle?

There is one major train station in Newcastle.

Does Newcastle train station have lockers?

Unfortunately, Newcastle train station doesn’t have lockers. However, there are private companies which offer left luggage facilities.

How far is Newcastle metro from Newcastle train station?

The nearest metro station to Newcastle train station is just a 17-minute walk.

How far is Newcastle train station from St James Park?

St James Park is just an 11-minute walk from Newcastle train station. Alternatively, you can take an 8-minute bus or a 10-minute metro ride.

Direct CrossCountry Routes

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