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Making rail accessible: helping older and disabled passengers

Welcome to CrossCountry

Covering over 1,400 route miles and calling at over 100 stations - stretching from Aberdeen to Penzance, and from Stansted to Cardiff - CrossCountry is the most extensive rail network in Great Britain. With Birmingham at its core, CrossCountry provides fast services to major English cities including Newcastle, Leeds, Sheffield, Manchester, Bristol and Southampton as well as the capitals of Wales and Scotland.

Making rail accessible: helping older and disabled passengers PDF

Making rail accessible: Guide to policies and practices PDF


Policy Summary

This document sets out our current arrangements for meeting the needs of customers who are disabled, or whose mobility is impaired.  We will support independent travel as far as possible, with the standards of information and access raised across the board so that customers with mobility difficulties have more confidence in travelling.

At CrossCountry our policy is to maintain, and improve, current standards of accessibility to services for people with disabilities or whose mobility is impaired.

We will take account of provisions within the Equality Act 2010 working with other rail industry partners to ensure compliance where complementary services (such as station services) are supplied under contract.  We strive to deliver a high standard of care to all of our customers.

We will work closely with Passenger Focus, the Disabled Persons Transport Advisory Committee (DPTAC), other groups representing the interests of disabled passengers and the Department for Transport (DfT) in order to continuously improve the levels of service we offer disabled customers.

Our policy is a 'live' document and is always under development.  We will carry out a full review annually with each version approved by the DfT. 


Assistance for Passengers

If you need support or assistance in making your journey our JourneyCare service is here to help.  Our dedicated staff can provide information about CrossCountry services, (including details of changed arrangements due to engineering work), the services available at the stations we stop at, and arrange any assistance you will need when you make your journey. You can also buy tickets and make reservations for your journey through the JourneyCare service.

Although our JourneyCare team is dedicated to CrossCountry, they have access to the national Stations Made Easy and Knowledgebase databases and will be happy to help you wherever you're planning to travel on the national rail network, regardless of the train operating company involved. Their details follow:

A summary of the JourneyCare (Journey Care) contact details

Service Contact details Opening hours
JourneyCare telephone 0344 811 0125 08.00 - 20.00 Monday to Sunday (except Christmas Day and Boxing Day)
JourneyCare textphone

0344 811 0126

08.00 - 20.00 Monday to Saturday (except Christmas Day and Boxing Day)
Stations Made Easy Nationalrail.co.uk/stations 24 hours a day, 7 days a week

Alternatively, you may want to contact your local station's Train Operating Company.  They will be able to provide information, reserve seats or wheelchair accommodation on CrossCountry services as well as arranging assistance for any rail journey.

To ensure that the best possible assistance is provided we recommend that you give a minimum of 24 hours notice.  JourneyCare allows reservations to be made through the Passenger Assist system .  We strongly recommend that reservations are made.  There will however be occasions where this may not be possible.  In these circumstances, we will do everything possible to provide the appropriate accommodation and all necessary assistance.

If you have not pre-arranged your journey please advise the Train Crew, who will endeavour to arrange help for you.  Priority will however be given to customers who have booked assistance and spaces/seats in advance.

As we do not operate any stations, any assistance provided before or after boarding the train will be provided by that station's operator.  We will ensure that information regarding any changes to the service provided is made available at the earliest opportunity and appropriate alternatives are offered to enable you to make your journey. 


Alternative accessible transport

Where practicable we will ensure that provisions are made for disabled customers when procuring taxi and bus services.  When negotiating such contracts, priority will be given to companies with appropriate vehicles.

Where there is a requirement to replace trains with buses, we will endeavour to provide accessible vehicles to enable disabled customers to be accommodated.  However, if these are not available, alternative arrangements will be made (such as provision of a suitable taxi) at no additional cost to you.

Where trains are replaced by other modes of transport, we will give aural and visual information to enable disabled people to find suitable transport.

As we do not operate any stations we work with station operators to ensure that when or where a station is inaccessible, suitable alternative arrangements are provided.  Our JourneyCare service can provide details of your nearest accessible station or arrange an alternative form of transport (such as a suitable taxi) to your nearest accessible station according to your needs and the station operators own policy. 


Passenger information

We recognise that clear, concise information can make a real difference in making travelling by train easier.  You can get detailed information about our services and the stations we stop at through our JourneyCare service.  And you can request this information in alternative written or audio formats.  

Alternatively, our website gives full details of station facilities.  We work with the station operators to ensure this information is as up-to-date and accurate as possible.

The live database - 'Stations Made Easy' - also gives details of accessibility and facilities at all national rail stations.  This database is updated as required to take account of temporary or permanent changes to accessibility facilities.  It can be accessed through the National Rail Enquiries website at: www.nationalrail.co.uk/stations­ or by calling 08457 48 49 50).  Updates including live train service information and details of planned engineering works can also be obtained from National Rail Enquiries, either by telephone or online.

Copies of this document are made available free of charge from all staffed stations which CrossCountry serve. 


Tickets and fares

You can buy your ticket our website - crosscountrytrains.co.uk - for travel on any train in Great Britain. If there's time we will send your tickets to your home address or arrange for you to collect them from a self service machine if the facility is available at the station where your journey starts.  You can also print off your tickets at home or at work for many of our services.

Our website is the best place to find our cheapest tickets, plus you can buy tickets in conjunction with a Disabled Persons Railcard if you have one.   If you're also booking assistance, please check that this can be provided for the journey you want to make with our JourneyCare team before confirming your ticket purchase.

Discounts for Disabled Passengers

The Disabled Persons Railcard is welcomed for purchasing reduced price travel on all CrossCountry trains.  This allows you, and an adult companion travelling with you, to get 1/3 off most Standard and First Class fares throughout Great Britain.

Details are available in the Rail Travel Made Easy leaflet, published by the Association of Train Operating Companies (ATOC).  You can get a copy from any staffed station or by phoning the Disabled Persons Railcard Application helpline on 0845 605 0525 or by using the Disabled Persons Railcard website:  www.disabledpersons-railcard.co.uk.

Passengers travelling in their own wheelchair are entitled to a discount on some fares even if they do not hold a Railcard. A companion is also eligible for the same discount.

Customers with visual impairments are also eligible for some reduced fares even if they do not have a Railcard. If you have a visual impairment you must be travelling with a companion to be eligible for a discount. You must provide documentary evidence of your disability.  Your companion will also receive the same discount.

Other ways to buy your ticket

  • You can buy your ticket by calling our JourneyCare reservation service in good time on 0344 811 0125 or by textphone on 0844 811 0126. We will send it to your home address or arrange for you to collect it from a self service machine if a suitable one is available at the station where your journey starts.
  • You can buy your ticket from any station ticket office for travel on any train journey.
  • Self service ticket machines are available at a number of stations. 

If disability prevents you from buying your ticket before boarding the train our staff will still offer you the same range of walk-up fares on the train as those available at stations, with the appropriate Disabled Persons Railcard reduction if applicable.


At the station

We call at over 100 stations, ranging from major terminals to unstaffed stations, but do not operate any of them.  Details of station operators are shown at the end of this document.  

The ease of access and the facilities and assistance available at stations varies considerably. Most stations were built in the 19th Century when consideration of the requirements for access by people with disabilities was often paid little regard. Considerable improvements have been made at a number of stations across the national rail network and we will actively work with station operators in the planning of upgraded facilities.

At stations where our services call we have formal agreements in place with the relevant station operators (either another Train Operating Company or Network Rail).  These agreements require them to arrange mobility assistance at staffed and unstaffed stations according to the station operators own policy.  We regularly review the effectiveness of these arrangements with the station operators.  The table at the end of this document shows the station operator at each of the stations where we stop.  At some stations assistance is only available at certain times.  Our JourneyCare team will be able to advise regarding alternative travel arrangements.  Where such help will be required it needs to be pre-arranged using the Passenger Assist system.

CrossCountry undertakes joint contract audits with other station operators to review the provision of services and facilities. Review of the facilities and services provided for customers with disabilities, or whose mobility is impaired, forms an important feature of these audits.

Specifically, we work with the station operators to ensure that:

  • changes to a station's infrastructure does not impede the ability of disabled passengers to access the station, and that any changes are publicised appropriately and through the 'Stations made easy' database
  • clear, consistent and up-to-date information about train departures is provided both aurally and visually
  • information points are provided at larger to provide information regarding station facilities, train times, service disruption and connecting transport in a useful, clear manner
  • ticket machines provided at stations are accessible and can sell tickets offering the  Disabled Persons Railcard reduction
  • any ticket gates are either staffed or locked open.  Where gates are in place, a wide gate is always available for those passengers who find the narrow gates difficult or impossible to use.
  • booked assistance with luggage is provided by station staff, and they assist as much as they are able when assistance is not pre-booked
  • any left luggage facilities (including lockers) offered at stations are accessible to all users
  • suitable ramps at stations to assist in boarding the train are provided (all our trains carry ramps to enable disabled passengers to board / alight from the train at stations where ramps may not be available)
  • every effort is made to ensure disabled passengers' access to station facilities operated by third parties - e.g. shops and services

On the train

Aural and visual information

All trains have public address equipment.  Our Voyager and Turbostar trains also have a visual display in each coach showing the train's destination and next stop.  The on-board team will make clear announcements within two minutes when delays occur and prior to each station, sufficiently in advance to enable customers to be ready to alight.  Customers who may have difficulty hearing such announcements should advise a member of the on-board team at the earliest opportunity.

Seats on trains

You can reserve a seat on many of our trains, and with some types of tickets you will get a seat reservation automatically.  When you buy your tickets on our website, you can choose where you want to sit from a plan of the train layout, and reserve that seat if it is available.

All our trains have a number of 'priority' seats available for customers who require additional space.  Reservation of these seats is also controlled through the Passenger Assist system and they are only made generally available when all other reservable seats are booked.

If you travel without a reservation our on-train staff will do their best to ensure you get a seat.

Travelling with a wheelchair

All our trains can carry manual or powered wheelchairs, but these need to be within the following dimensional and weight limitations:

Dimension Value
Width 700 millimetres
Length (including footplates) 1200 millimetres
Height (including customer) 1350 millimetres
Weight (including customer) 300 kilograms

All trains have a wheelchair space in Standard class.  Our Voyager trains and High Speed Trains also have a wheelchair space in First Class.  The location of wheelchair spaces is clearly indicated on the exterior of the train by the wheelchair users' logo next to the appropriate door.

Wheelchair accessible toilets are available close to the wheelchair accommodation.

Ramps are available at staffed stations served by CrossCountry.  All our trains also carry ramps, we are therefore able to offer assistance to and from the train at unstaffed stations provided that:
  • Wheelchair access/egress is available between the platform and station entrance is possible

  • The wheelchair user has arranged his/her own assistance to/from the platform or can move around the station unaided.

We will ensure that any spaces dedicated for wheelchairs are not used for any other purpose and the need to keep these spaces clear is a specific part of our luggage policy.

Travelling with Scooters

Our trains can convey only certain types of mobility scooter.  Many of the larger powered scooters cannot be conveyed on CrossCountry due to their weight, dimensions and lack of manoeuvrability.  They may also pose a safety risk to other passengers.  Scooters with a small triangular footprint may, however, be able to obtain access.  You should seek advice from the JourneyCare team.

Users with models which can be folded down into lightweight manageable components may take their scooter onto the train as luggage.  Customers or a travelling companion will need to be able to carry the folded scooter on or off the train.  It should be stowed in the luggage rack or dedicated luggage compartment located in coach D of our Voyager trains

Our rolling stock

A list of the different types of rolling stock used by CrossCountry and the routes on which they normally run is shown below. 

Routes Rolling Stock Space for wheelchair Wheelchair accessible toilet PRM TSI compliance
South West England - the North East and Scotland Voyager and High Speed Train Voyager: Yes - one in First Class, one in Standard. High Speed Train: Yes - one in First Class and two in Standard. Voyager: Yes - three on 5-coach trains, two on 4-coach trains. High Speed Train: Yes - one in First Class, one in Standard. Partial
Reading - Newcastle Voyager Yes - one in First Class, one in Standard. Yes - three on 5-coach trains, two on 4-coach trains. Partial
Bristol - Manchester Voyager Yes - one in First Class, one in Standard. Yes - three on 5-coach trains, two on 4-coach trains. Partial
Bournemouth - Manchester Voyager Yes - one in First Class, one in Standard. Yes - three on 5-coach trains, two on 4-coach trains. Partial
Cardiff - Nottingham Turbostar Yes - two in Standard Yes - one in Standard Partial
Birmingham New Street - Stansted Airport Turbostar Yes - two in Standard Yes - one in Standard Partial
Birmingham New Street - Leicester Turbostar Yes - two in Standard Yes - one in Standard Partial

In every case, a wheelchair accessible toilet is provided close to each wheelchair space.

On-board service

Our on-board staff are briefed to look out for customers who need extra help and to offer appropriate assistance when necessary, including help alighting from the train.

To make the most of your journey we offer a wide range of food and drink, all served to you at your seat, on many of our long-distance services.  Our at-seat service is available between 06.00 and 20.00 on services between Birmingham New Street and: 

  • Bristol Temple Meads / Plymouth
  • Manchester Piccadilly
  • Newcastle / Edinburgh
  • Reading / Bournemouth

Catering is not provided at all on some services and may not be available throughout the entire length of the journey. Our on-board team will be more than happy to help you with any specific queries.


Making connections

You can travel by CrossCountry to reach many parts of the country and if there's not a direct train, you can get to many places by making one change.  Where a change of train is necessary we will ensure that this change can be made as easily as possible by suggesting alternative connecting stations or through the use of station assistance. Many of our customers start or finish their journeys on train services provided by other Train Operating Companies.  CrossCountry will liaise with other train and station operators to review, and where practical improve interchange arrangements for all customers.  We have identified alternative interchange locations to Birmingham New Street, as this can be a difficult place to change between trains.  These include Cheltenham Spa, Derby, Leamington Spa and Wolverhampton.  These stations can often be easier and more convenient places to change trains. Please call our JourneyCare team on 0344 811 0125 for advice on connections - our JourneyCare team will also be able to book your tickets on any operator's services.

We will also work with station operators to request that other transport connecting with stations is accessible, or an accessible alternative is provided as far as is reasonably practicable.


Disruption to facilities and services

There are occasions where train services may be disrupted. In the event of serious delay we want to ensure that the needs of all customers are met, with particular regard paid to the requirements of customers with disabilities and those whose mobility is impaired.  Anyone requiring help or advice, is encouraged to make themselves known to on-board staff.

All on-board staff are encouraged to provide the highest levels of customer service and are empowered to resolve appropriate issues 'on the spot'.  They are empowered to make arrangements for individual customers at times of severe disruption, in liaison with the Customer Service Support Managers located in our Control officers who will provide each station with your updated travel plan. 


Contact us

You can send your comments from the help page of this website. Comment forms are available from stations we call at or by telephoning, or writing to:

Customer Relations Manager
CrossCountry
5th Floor, Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Telephone: 03447 369123
Fax: 0121 200 6005
Textphone: 0121 200 6420
e-mail: customer.relations@crosscountrytrains.co.uk
Website: crosscountrytrains.co.uk

We are open from 08.30 to 20.00 Monday to Friday and Saturday 09.00 to 16.00.

Normally the CrossCountry Customer Relations team will respond to customers in writing, and if requested to do so will reply in large print, by telephone, textphone, or in any common audio format.


Alternative formats 

Copies of this document are made available free of charge from all staffed stations which CrossCountry serve.  The Policy can be obtained in alternative formats on request such as large print and any common audio format.  We will supply this within seven working days. 


Station accessibility information

While we do not operate any stations, we work with the relevant station operators to ensure they provide the best service possible to disabled customers.  These operators also have their own Disabled Persons Protection Policy to ensure that all passengers receive the assistance which they need. 

The table below shows the station owner at each of the stations where we stop, along with contact details for their Customer relations departments. 

Station Station operator Website Customer relations number
Aberdeen ScotRail www.scotrail.co.uk 0845 601 5929
Alnmouth Northern www.northernrail.org 0845 000 0125
Arbroath ScotRail www.scotrail.co.uk 0845 601 5929
Ashchurch for Tewkesbury First Great Western www.firstgreatwestern.co.uk 08457 000 125
Attenborough East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Audley End Greater Anglia www.greateranglia.co.uk 0845 600 7245
Banbury Chiltern Railways www.chilternrailways.co.uk 0845 600 5165
Basingstoke South West Trains www.southwesttrains.co.uk 0845 600 0650
Bath Spa First Great Western www.firstgreatwestern.co.uk 08457 00 125
Beeston East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Berwick-upon-Tweed East Coast www.eastcoast.co.uk 08457 225 333
Birmingham International Virgin Trains www.virgintrains.co.uk 0845 000 8000
Birmingham New Street Network Rail www.networkrail.co.uk 0121 654 4288
Bodmin Parkway First Great Western www.firstgreatwestern.co.uk 08457 000 125
Bournemouth South West Trains www.southwesttrains.co.uk 0845 600 0650
Bristol Parkway First Great Western www.firstgreatwestern.co.uk 08457 000 125
Bristol Temple Meads First Great Western www.firstgreatwestern.co.uk 08457 000 125
Brockenhurst South West Trains www.southwesttrains.co.uk 0845 600 0650
Bromsgrove London Midland www.londonmidland.com 0844 811 0133
Burton-on-Trent East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Caldicot Arriva Trains Wales www.arrivatrainswales.co.uk 0845 606 1660
Camborne First Great Western www.firstgreatwestern.co.uk 08457 000 125
Cambridge Greater Anglia www.greateranglia.co.uk 0845 600 7245
Cardiff Central Arriva Trains Wales www.arrivatrainswales.co.uk 0845 606 1660
Cheltenham Spa First Great Western www.firstgreatwestern.co.uk 08457 000 125
Chepstow Arriva Trains Wales www.arrivatrainswales.co.uk 0845 606 1660
Chesterfield East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Chester-le-Street Northern www.northernrail.org 0845 000 0125
Coleshill Parkway London Midland www.londonmidland.com 0844 811 0133
Congleton Northern www.northernrail.org 0845 000 0125
Coventry Virgin Trains www.virgintrains.co.uk 0845 000 8000
Crewe Virgin Trains www.virgintrains.co.uk 0845 000 8000
Cupar ScotRail www.scotrail.co.uk 0845 601 5929
Darlington East Coast www.eastcoast.co.uk 08457 225 333
Dawlish First Great Western www.firstgreatwestern.co.uk 08457 000 125
Derby East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Doncaster East Coast www.eastcoast.co.uk 08457 225 333
Dunbar East Coast www.eastcoast.co.uk 08457 225 333
Dundee ScotRail www.scotrail.co.uk 0845 601 5929
Durham East Coast www.eastcoast.co.uk 08457 225 333
Edinburgh Waverley Network Rail www.networkrail.co.uk 0131 550 2031
Ely Greater Anglia www.greateranglia.co.uk 0845 600 7245
Exeter St. Davids First Great Western www.firstgreatwestern.co.uk 08457 000 125
Filton Abbey Wood First Great Western www.firstgreatwestern.co.uk 08457 000 125
Glasgow Central Network Rail www.networkrail.co.uk 0141 335 4352
Gloucester First Great Western www.firstgreatwestern.co.uk 08457 000 125
Guildford South West Trains www.southwesttrains.co.uk 0845 600 0650
Hayle First Great Western www.firstgreatwestern.co.uk 08457 000 125
Haymarket ScotRail www.scotrail.co.uk 0845 601 5929
Hinckley East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Inverkeithing ScotRail www.scotrail.co.uk 0845 601 5929
Kirkcaldy ScotRail www.scotrail.co.uk 0845 601 5929
Ladybank ScotRail www.scotrail.co.uk 0845 601 5929
Leamington Spa Chiltern Railways www.chilternrailways.co.uk 0845 600 5165
Leeds Network Rail www.networkrail.co.uk 0113 247 9024
Leicester East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Leuchars ScotRail www.scotrail.co.uk 0845 601 5929
Liskeard First Great Western www.firstgreatwestern.co.uk 08457 000 125
Long Eaton East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Lostwithiel First Great Western www.firstgreatwestern.co.uk 08457 000 125
Lydney Arriva Trains Wales www.arrivatrainswales.co.uk 0845 606 1660
Macclesfield Virgin Trains www.virgintrains.co.uk 0845 000 8000
Manchester Piccadilly Network Rail www.networkrail.co.uk 08450 000 033
Manea Greater Anglia www.greateranglia.co.uk 0845 600 7245
March Greater Anglia www.greateranglia.co.uk 0845 600 7245
Markinch ScotRail www.scotrail.co.uk 0845 601 5929
Melton Mowbray East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Montrose ScotRail www.scotrail.co.uk 0845 601 5929
Morpeth Northern www.northernrail.org 0845 000 0125
Motherwell ScotRail www.scotrail.co.uk 0845 601 5929
Narborough East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Newcastle East Coast www.eastcoast.co.uk 08457 225 333
Newport (South Wales) Arriva Trains Wales www.arrivatrainswales.co.uk 0845 606 1660
Newquay First Great Western www.firstgreatwestern.co.uk 08457 000 125
Newton Abbot First Great Western www.firstgreatwestern.co.uk 08457 000 125
Nottingham East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Nuneaton London Midland www.londonmidland.com 0844 811 0133
Oakham East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Oxford First Great Western www.firstgreatwestern.co.uk 08457 000 125
Paignton First Great Western www.firstgreatwestern.co.uk 08457 000 125
Par First Great Western www.firstgreatwestern.co.uk 08457 000 125
Patchway First Great Western www.firstgreatwestern.co.uk 08457 000 125
Penzance First Great Western www.firstgreatwestern.co.uk 08457 000 125
Peterborough East Coast www.eastcoast.co.uk 08457 225 333
Plymouth First Great Western www.firstgreatwestern.co.uk 08457 000 125
Reading First Great Western www.firstgreatwestern.co.uk 08457 000 125
Redruth First Great Western www.firstgreatwestern.co.uk 08457 000 125
Severn Tunnel Junction Arriva Trains Wales www.arrivatrainswales.co.uk 0845 6061 660
Sheffield East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
South Wigston East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Southampton Airport Parkway South West Trains www.southwesttrains.co.uk 0845 600 0650
Southampton Central South West Trains www.southwesttrains.co.uk 0845 600 0650
Spondon East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
St Austell First Great Western www.firstgreatwestern.co.uk 08457 000 125
St Erth First Great Western www.firstgreatwestern.co.uk 08457 000 125
Stafford Virgin Trains www.virgintrains.co.uk 0845 000 8000
Stamford East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Stansted Airport Greater Anglia www.greateranglia.co.uk 0845 600 7245
Stockport Virgin www.virgintrains.co.uk 0845 000 8000
Stoke-on-Trent Virgin Trains www.virgintrains.co.uk 0845 000 8000
Stonehaven ScotRail www.scotrail.co.uk 0845 601 5929
Tamworth London Midland www.londonmidland.com 0844 811 0133
Taunton First Great Western www.firstgreatwestern.co.uk 08457 000 125
Teignmouth First Great Western www.firstgreatwestern.co.uk 08457 000 125
Tiverton Parkway First Great Western www.firstgreatwestern.co.uk 08457 000 125
Torquay First Great Western www.firstgreatwestern.co.uk 08457 000 125
Totnes First Great Western www.firstgreatwestern.co.uk 08457 000 125
Truro First Great Western www.firstgreatwestern.co.uk 08457 000 125
University London Midland www.londonmidland.com 0844 811 0133
Wakefield Westgate East Coast www.eastcoast.co.uk 08457 225 333
Water Orton London Midland www.londonmidland.com 0844 811 0133
Weston-super-Mare First Great Western www.firstgreatwestern.co.uk 08457 000 125
Whittlesea National Express East Anglia www.greateranglia.co.uk 0845 600 7245
Willington East Midlands Trains www.eastmidlandstrains.co.uk 08457 125 678
Wilmslow Northern www.northernrail.org 0845 000 0125
Wilnecote London Midland www.londonmidland.com 0844 811 0133
Winchester South West Trains www.southwesttrains.co.uk 0845 600 0650
Wolverhampton Virgin Trains www.virgintrains.co.uk 0845 000 8000
York East Coast www.eastcoast.co.uk 08457 225 333

On some occasions, to allow track improvement work to take place elsewhere, we serve the following stations

Station Station operator Website Customer relations number
Didcot Parkway First Great Western www.firstgreatwestern.co.uk 08457 000 125
Lichfield City London Midland www.londonmidland.com 0844 811 0133
Reading West First Great Western www.firstgreatwestern.co.uk 08457 000 125
Wakefield Kirkgate Northern www.northernrail.org 0845 000 0125
Bath Spa First Great Western www.firstgreatwestern.co.uk 08457 000 125

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