At CrossCountry, we're committed to
protecting and respecting your privacy.
This policy outlines the personal data we collect from you, or
that you provide to us and how we will process it. Please read it
carefully as it should help you understand how we collect and use
your personal information.
We may collect and process the following data about you:
- Information that you provide to us by filling in forms on our
site or that you e-mail to us. This includes when you subscribe
and/or register for any service that we may provide via our site or
when you complete transactions or respond to surveys.
- If you contact us, we may keep a record of that
- Details of your visits to our site including, but not limited
to, traffic data, location data, weblogs and other communication
data and the resources that you access (this is used to help track
the performance of our website).
- We may also collect information about your computer, including
where available your IP address, operating system and browser type
for system administration, to improve the structure and content of
our site and to report aggregated information to our advertisers
and marketing agencies. This is statistical data about your
browsing actions and patterns which in turn enables us to track the
performance of our site and advertising efforts. It also allows us
to serve relevant advertising that is likely to be of interest to
you and does not identify any individual. For this reason, we may
collect this information even if you do not register with us on our
To enable us to collect the information mentioned above, we may
Cookies also provide functionality to our website such as
remembering 'Your recent searches' or 'Favourite journeys' so
disabling them will impact these features.
however you can adjust your browser (e.g Internet Explorer, Google
Chrome, Mozilla Firefox) settings and control the creation and
storage of cookies on your hard drive. The "Help" section in your
browser should provide you with the necessary information to do
What is a cookie?
A cookie is a small data file which is transferred to the cookie
file of your web browser. Each browser saves its own cookies so if
you visit our website on a Chrome browser and search for a journey
and then later visit our site on the same computer but on a Firefox
browser, this journey won't be remembered. If you go back to the
Chrome browser, your recent searches will be remembered and
displayed to you.
Cookies are harmless text files. They can't look into your
computer or read any personal information or other material on your
hard drive. Cookies can't carry viruses or install anything harmful
on your computer.
What cookies do we use?
There are two types of cookies we use on our site, session
cookies and persistent cookies.
Session cookies are temporary cookies that remain in the cookie
file of your browser until you close the browser. Persistent
cookies which remain in the cookie file of your browser for much
longer (though how long will depend on the lifetime of the specific
cannot be used by themselves to identify you.
Session cookies allow us to carry information across pages of our
site and avoid you having to re-enter information. They also allow
you to access stored information - for instance if you search for a
journey from Manchester Piccadilly to Birmingham on our homepage, a
session cookie will remember this information when you click on the
search button and we can then pass it through to our booking
Persistent cookies help us recognise you as a unique visitor (but
just as a number) when you return to our website and to allow us to
tailor content or advertisements to match your preferred interests.
An example of a persistent cookie is when you opt for our site to
remember your login details. The persistent cookie would be used to
store your email address so you don't have to enter it in every
If you alter your browser settings to refuse our cookies you may
be unable to access certain parts of our site. Unless you have
system will issue cookies when you first visit our site.
Our website may contain electronic images known as web beacons
which allow us to count users who have visited those pages. Web
beacons are not used to access your personally identifiable
information on our site. They are a technique to compile aggregated
statistics about our website's usage. Web beacons collect only a
limited set of information including a cookie number, time and date
of a page view and a description of the page on which the web
Where do we store your personal data?
The data that we collect from you is stored on our secure UK
servers however our third party suppliers may have your information
transferred to, and stored at, a destination outside the European
Economic Area ("EEA"). It may also be processed by staff operating
outside the EEA who work for us or for one of our suppliers. Such
staff maybe engaged in, among other things, providing of support
and administration services. By submitting your personal data, you
agree to this transfer, storing or processing of your information.
These agents have access to the personal information required in
order to perform their job but may not use it for any other
purpose. We will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with this privacy
Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We ask you not
to share a password with anyone.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access
You have the right to ask us not to process your personal data
for marketing purposes (usually by ticking/un-ticking a box on a
form). We will usually inform you (before collecting your data) if
we intend to use your data for such purposes or if we intend to
disclose your information to any third party for such purposes. You
can always refuse this at any time by contacting us at email@example.com
Our site may, from time to time, contain links to and from the
websites of our members, advertisers and affiliates. If you follow
a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these
policies before you submit any personal data to these websites as
we can't control how they use your data.
You can unsubscribe at any time from our e-mails by simply
clicking on the unsubscribe link at the bottom of any e-mail you
receive from us and confirming your unsubscribe request.
Alternatively, if you have an online account with CrossCountry, you
can change your preferences in the 'My Details' section, once you
are signed in to your account. If you experience any problems when
trying to unsubscribe, you can contact our Customer Relations
Useful information about cookies can be found