A strong team at the head of CrossCountry.
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Tom joined CrossCountry as Managing Director in 2019 after a successful career in many operational and customer strategy leadership roles in the transport sector. Previously Managing Director of Arriva Train Wales, he was also Passenger Services Director for London Midland and has also held board and leadership roles at First Group and National Express train operating companies – as well as two years spent developing future projects at Network Rail.
Ben leads the business’s commercial team, responsible for all marketing, revenue and communication activities that help drive customer growth through awareness of the franchise’s services and journey opportunities. He joined CrossCountry in 2016 from the airline industry, bringing with him 15 years’ experience of revenue management and pricing across multiple carriers of passenger and freight traffic.
Lee joined CrossCountry in 2018 as the Customer Service Director leading the team responsible for delivering the customer experience. As the Network Services Director, Lee leads the teams responsible for planning and performance, train service delivery, customer service training and catering provision. Lee's railway career has included a wide range of roles across Network Rail, East Midlands Trains, Northern and Arriva Trains Wales.
Karen leads the team responsible for taking care of CrossCountry’s people, including recruitment, employee relations, development and training for all 1800 employees. Karen has held a variety of both operational and HR roles before moving into the public transport industry just over 12 years ago, working for First Group, London Midland Trains, and more recently the Go-Ahead Group, supporting them with some of their UK business development ventures.
Gillian leads CrossCountry’s Finance team, taking care of the business’s financial health, medium and long-term growth strategy and reporting. Gillian joined us from Arriva TrainCare where she was the Finance and Commercial Director and Deputy MD. Gillian, who is a qualified engineer, retrained in finance 15 years ago and has been with Arriva for 9 years. Over the last 5 years, Gillian has played a significant role in the strategic and operational successes at Arriva TrainCare, transforming the company from a marginal business to a successful multi-site operation with significant revenue, customer engagement, commercial focus and profit growth.
Since 2012 Des has led CrossCountry’s Safety team, maintaining the business’s excellent safety record for its people and customers, and delivering the security and environmental expectations of a modern transport operator. A career railwayman, Des has experience in many operational fields including train and infrastructure maintenance, auditing and risk management.
Sarah joined CrossCountry as interim Planning and Performance Director in October 2019. She has over 20 years’ experience in various roles across the rail industry in both train operating companies and Network Rail. Sarah and her team, working with the wider business and Network Rail, are responsible for the creation of timetables, agreeing network access, reporting on performance and collating plans for improvements as well as the supervision of the timetable delivery through the control centre activities.
Richard is a Chartered Mechanical Engineer with 17 years’ experience in traction and rolling stock engineering. Richard has been managing engineering teams for a number of years and took up the role of Service Delivery Director in October 2019. During his time at CrossCountry, Richard has delivered strong fleet performance and safety for our fleets and has been responsible for delivering a number of challenging franchise commitments, including bringing our 40 year old HST Fleet up to modern accessibility standards, introducing a free Wi-Fi service on all fleets and fitment of the autosander system on the Voyager fleet (the latter project winning the 2018 Rail Business Award for Technical Innovation Excellence).
Anna is responsible for the operational and financial performance in the North East and Scotland, helping to instigate change to benefit the customer. In Scotland, she will work closely with industry colleagues to position CrossCountry as a major player in the country. Anna first started out as a graduate at First Group, has significant experience in bus and rail, having worked for First Glasgow, ScotRail and latterly Northern, where she was Regional Director.
John brings nearly 30 years’ rail experience, having held numerous operational roles for West Midlands Trains and Virgin Trains as well as delivering successful projects in rail consultancies. With full responsibility for the operational and financial performance of the West Midlands and North West region, Robson will be able to provide strategic direction to support the business’ growth.