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Meet the team

A strong team at the head of CrossCountry.

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Tom Joyner - Managing Director 




Ben Simkin - Commercial Director

Ben leads the business’s commercial team, responsible for all marketing, revenue and communication activities that help drive customer growth through awareness of the franchise’s services and journey opportunities. He joined CrossCountry in 2016 from the airline industry, bringing with him 15 years’ experience of revenue management and pricing across multiple carriers of passenger and freight traffic.  

Lee Paxton - Customer Service Director

Lee joined CrossCountry in 2018 to lead its team responsible for delivering the customer experience; including responsibility for its people on board trains helping customers each day and the people online and ‘phones who are there to answer everyone’s questions. Lee’s railway career has included a wide range of management roles across Network Rail, East Midlands Trains, Northern and Arriva Trains Wales. 

Jo MacPhail  - Human Resources Director

Jo leads the team responsible for taking care of CrossCountry’s people; including recruitment, employee relations, development and training for all 1800 employees. Previously HR Director for idverde, who manage the Regents Park and Queen Elizabeth Olympic Park sites, she joined CrossCountry in 2016 with a wealth of experience from across the HR sector, including roles with British Telecom, Rolls-Royce and DHL.  

Jonathan Roberts  - Finance Director

Jonathan leads CrossCountry’s Finance team, taking care of the business’s financial health, medium and long-term growth strategy and reporting. Joining from Lloyds Pharmacy as Financial Controller in 2008 and as Finance Director since 2010, he also manages the procurement and franchise projects teams. 

Des Lowe - Safety, Security & Environment Director

Since 2012 Des has led CrossCountry’s Safety team, maintaining the business’s excellent safety record for its people and customers, and delivering the security and environmental expectations of a modern transport operator. A career railwayman, Des has experience in many operational fields including train and infrastructure maintenance, auditing and risk management.  

Andre Cnossen - Production Director

Andre joined CrossCountry as Production Director in 2018, where he is responsible for the daily train service, performance and timetable planning. He has extensive international experience in the public transport industry, having previously been Operations Director at Arriva Netherlands where he helped transform the country-wide business from a bus and train operator into a mobility partner of choice. 



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