A strong team at the head of CrossCountry.
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Tom joined CrossCountry as Managing Director in 2019 after a successful career in many operational and customer strategy leadership roles in the transport sector. Previously Managing Director of Arriva Train Wales, he was also Passenger Services Director for London Midland and has also held board and leadership roles at First Group and National Express train operating companies – as well as two years spent developing future projects at Network Rail.
Ben leads the business’s commercial team, responsible for all marketing, revenue and communication activities that help drive customer growth through awareness of the franchise’s services and journey opportunities. He joined CrossCountry in 2016 from the airline industry, bringing with him 15 years’ experience of revenue management and pricing across multiple carriers of passenger and freight traffic.
Lee joined CrossCountry in 2018 to lead its team responsible for delivering the customer experience; including responsibility for its people on board trains helping customers each day and the people online and ‘phones who are there to answer everyone’s questions. Lee’s railway career has included a wide range of management roles across Network Rail, East Midlands Trains, Northern and Arriva Trains Wales.
Karen leads the team responsible for taking care of CrossCountry’s people; including recruitment, employee relations, development and training for all 1800 employees. Karen has held a variety of both operational and HR roles before moving into the public transport industry just over 12 years ago, working for First Group, London Midland Trains, and more recently the Go-Ahead Group, supporting them with some of their UK business development ventures.
Gillian leads CrossCountry’s Finance team, taking care of the business’s financial health, medium and long-term growth strategy and reporting. Gillian joined us from Arriva TrainCare where she was the Finance and Commercial Director and Deputy MD. Gillian, who is a qualified engineer, retrained in finance 15 years ago and has been with Arriva for 9 years. Over the last 5 years, Gillian has played a significant role in the strategic and operational successes at Arriva TrainCare, transforming the company from a marginal business to a successful multi-site operation with significant revenue, customer engagement, commercial focus and profit growth.
Since 2012 Des has led CrossCountry’s Safety team, maintaining the business’s excellent safety record for its people and customers, and delivering the security and environmental expectations of a modern transport operator. A career railwayman, Des has experience in many operational fields including train and infrastructure maintenance, auditing and risk management.
Sarah joined CrossCountry as interim Planning and Performance Director in October 2019. She has over 20 years experience in various roles across the rail industry in both train operating companies and Network Rail.
Sarah and her team, working with the wider business and Network Rail, are responsible for the creation of timetables, agreeing network access, reporting on performance and collating plans for improvements as well as the supervision of the timetable delivery through the control centre activities.