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Meet the team

A strong team at the head of CrossCountry.

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Andy Cooper - Managing Director

Andy Cooper

Andy has extensive industry experience previously holding Managing Director roles at Anglia Railways and Central Trains. Working at CrossCountry since mobilisation, he has an exceptional understanding of the franchise and Arriva's plans to develop services.

David Watkin - Commercial Director

Responsible for our marketing and communications activities and revenue, the Commercial Director is responsible for leading our processes to drive customer growth and awareness of our services. 

Jeremy Higgins - Customer Service Director

Jeremy previously held the role of Customer Service Director of Virgin's Cross Country operation. Jeremy's passion for excellent service matches CrossCountry's values and he has provided important continuity for people in key frontline jobs transferring to the new CrossCountry franchise.

Jo MacPhail - Human Resources Director

Responsible for the provision of HR support in employee relations, employee recruitment, employee development and training. Jo recently completed a masters in Change Management in Human Resources and is looking forward to bringing her wide range of experience to CrossCountry. Her previous role was as HR Director at idverde, who are a European grounds maintenance company whose flagship sites in the UK include Regents Park and The Queen Elizabeth Olympic Park. Prior to that, Jo held a range of HR roles within organisations such as BT, Rolls-Royce and DHL.


Jonathan Roberts - Finance Director

Jonathan was previously Financial Controller at CrossCountry before taking up his new position as Finance Director. He is a Chartered Accountant ACA and joined CrossCountry in 2008 from Lloyds Pharmacy where he held a varied role.

Des Lowe - Head of Safety

Des Lowe has been working in the rail industry since 1979. With a background in Traction and Rolling Stock maintenance which led via the roles of Electrical and Mechanical Vehicle Maintainer, On Track Plant Maintenance Technician, Technical Trainer, Training Manager, Lead Auditor in Management Systems, then after two years working as a consultant in Risk Management, moved to more substantive and Senior Management roles in Train Operations.

Ben Rule - Production Director 


Responsible for the operation of our train services and management of our train fleets. Ben is an experienced railway operator who has held senior positions in a number of train operators and Network Rail. He has also been an Inspector for the Rail Accident Investigation Branch. He is a fellow of the Institution of Railway Operators.

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