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At a prestigious awards evening in October, hosted by the Chartered Institute for Logistics and Transport (CILT) in London, CrossCountry was recognised for the excellent work it is doing to deliver great journeys for our customers, having been shortlisted for two awards: 'Information Management' and 'Developing People'.
CrossCountry's industry leading last minute reservations system scooped the 'Information Management' award. , The unique technology which enables customers to make seat reservations and buy train-specific Advance tickets up to a few minutes before departure, was acknowledged by the panel of independent judges as an excellent example of railway innovation; while the company's management development programmes: LeaD and Grow, were shortlisted in recognition of the benefits that these schemes bring to CrossCountry's people and the future of the business.
Andy Cooper, Managing Director at CrossCountry, said. "I'm once again delighted that the hard work put into the recent award successes for Connect and Employee Engagement, as well as the contributions by several staff at the RailStaff Awards, shows that both individually and collectively CrossCountry has a brilliant team, of whom I'm immensely proud."
Accepting the Information Management award on behalf of CrossCountry, Dave Watkin, Commercial Director, added: "After a recent beneficial workshop where staff worked together to find ways of making our reservations work even better on board, this award is the icing on the cake and a tribute to everyone involved in bringing to reality this unique, industry-leading CrossCountry initiative!"
Notes to editors
The CrossCountry network is the most extensive passenger rail franchise in Britain. Stretching from Aberdeen to Penzance, and from Stansted to Cardiff, it calls at over 100 stations. Based in Birmingham, CrossCountry connects seven of the Britain's 10 largest cities and delivers 295 services every weekday, equating to some 32 million passenger journeys a year.
CrossCountry started operating on 11 November 2007. The franchise, which is the most extensive in the UK, will run until 31 March 2016. For further information on CrossCountry services and future franchise plans log on to crosscountrytrains.co.uk.
CrossCountry is part of the Arriva group, which is owned by Deutsche Bahn. Arriva is a leading pan-European public transport operators with more than 42,000 employees and operations across 12 European countries. The link to Arriva is www.arriva.co.uk. The link to Deutsche Bahn is deutschebahn.com.
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Passengers can buy tickets for any rail journey in Britain, with any train company and with no booking fee at crosscountrytrains.co.uk or via the free CrossCountry Train Tickets app.Download the app by visiting your app store or by texting TRAVEL to 87080.
CrossCountry facts and figures
STATIONS SERVED: 119
ROUTE MILES: 1,490
WEEKDAY SERVICES: 295
PASSENGERS CARRIED: Over 30 million passenger journeys a year anticipated
ANNUAL TRAIN MILEAGE: Approximately 16 million
EMPLOYEES: Approximately 1,600
LONGEST TRAIN SERVICE: 08.20 Aberdeen to Penzance (774 miles)