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Check before you travel: CrossCountry introduces changes to keep people moving

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CrossCountry introduces timetable changes between Cardiff and Gloucester in response to staff absence due to the Omicron variant and lower passenger numbers as people work from home. Passengers asked to check before they travel.

From 24 January, CrossCountry will introduce changes to train services between Cardiff and Gloucester, asking passengers to check before they travel.

Customers are advised to check the CrossCountry website before travelling as only a limited service will be running between Cardiff and Gloucester.

In the run up to Christmas, CrossCountry prioritised running as many services as possible to support the holiday getaway. Now fewer people have been travelling due to the spread of the Omicron variant and the government’s advice to work from home. As a result, the company is introducing changes between Cardiff and Gloucester.

Sarah Kelley, Regional Director for Wales and West at CrossCountry said: “We have amended the timetable to match the number of trains running with the number of passengers travelling. We advise that customers check online before travelling or sign up for automatic alerts from National Rail Alert Me.”

Customers can also take advantage of the ‘Book with Confidence’ scheme which means passengers can change their travel plans up to the evening before departure at no extra cost, or they can cancel their journey and receive a refund.

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