Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
John Mackintosh-Braisby, a driver with Central Trains and his wife, Lynn, a train manager with Virgin CrossCountry, find themselves working for the same train company from this weekend, when they both transfer to the new Birmingham-based train operator - CrossCountry.
John and Lynn, who live in Willenhall, Walsall, met before Lynn had joined the rail industry. They married 11 years ago when John had already had 23 years experience as a train driver. One year later, Lynn joined him in the rail industry after taking up a vacancy in the staff canteen at Birmingham New Street, where John had his regular meal breaks. She moved on to Virgin Trains in 2000, where she worked as a senior catering steward for six months, before becoming a train manager.
John is a regular driver on the Cardiff-Nottingham services, and the Birmingham-Stansted Airport services. Lynn travels as far as Newcastle, Bournemouth and Plymouth looking after customers. Both are based at New Street station but will now find themselves going to work in the new CrossCountry uniform and working for the same company.
Lynn and John Mackintosh-Braisby with CrossCountry commercial director Catherine Mason (centre) John said: "I look forward to being part of CrossCountry. As a driver I'm hoping to get to drive some different trains and on new routes. I've driven HSTs before and would like another chance to do so with them coming back into CrossCountry service from next year".
Lynn said: "I love HSTs as well and look forward to working on them again. Maybe one day I will be managing passengers on a train that John is driving! It would be quite a change from when I used to serve him lunch in the canteen".
Catherine Mason, CrossCountry's commercial director, said:
"CrossCountry is all about its people. John and Lynn are part of a wider 'joining together' of people from different backgrounds into our new company.
"We welcome John and Lynn, and many other dedicated professionals like them into CrossCountry, as we start to work together to deliver a high quality train service for our customers.
CrossCountry's innovations, which are planned for introduction within the first two years of the franchise, feature the following benefits for travellers:
If your browser does not recognise the file type PDF a free Adobe Acrobat Reader can be downloaded from the Adobe website.« Back to press