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Performance up and complaints down at CrossCountry

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The number of people dissatisfied with some part of the journey fell and this is due to CrossCountry providing better punctuality, faster journey times, more seating and luggage space and new at-seat catering facilities.

Commenting on the statistics, CrossCountry's Managing Director, Andy Cooper, said: "We are delighted with these results and are working to improve the customer experience to ensure that journeys with CrossCountry as relaxing and enjoyable as possible."

Please find notes to Editors, CrossCountry facts and figures below.
For more information feel free to contact us on 0121 2006115 or by email to


Notes to editors

CrossCountry started operating on 11 November 2007. The franchise, which is the most extensive in the UK, will run until 31 March 2016. For further information on CrossCountry services and future franchise plans log on to www.crosscountrytrains.co.uk

Arriva is one of the largest private sector providers of passenger transport in Europe, employing more than 43,500 people (including share of associate companies) and providing more than one billion passenger journeys every year.

CrossCountry facts and figures:

STATIONS SERVED: 118
ROUTE MILES: 1,654
WEEKDAY SERVICES: 293
PASSENGERS CARRIED: Over 30 million passenger journeys a year anticipated
ANNUAL TRAIN MILEAGE: Approximately 16 million
EMPLOYEES: Approximately 1,700
LONGEST TRAIN SERVICE: 08.20 Aberdeen to Penzance (774 miles)

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