Getting your CrossCountry complimentary ticket
To get your CrossCountry complimentary ticket, click the ‘Buy tickets’ button to reveal the ‘Find your train’ panel. Enter your journey details in this section and then click ‘Find my train’.
Please note that only one single ticket can be ordered at a time, therefore you are unable to add a return journey.
On clicking 'Search', you'll go through to a screen requesting your PIN code. Your unique PIN code is shown on the letter enclosed with these instructions. You must enter your PIN code exactly as shown and click 'Continue'.
Once the PIN has been validated, you will be able to continue to select the train you wish to travel on.