CrossCountry Complimentary Tickets

To get your CrossCountry complimentary ticket, click the ‘Buy tickets’ button to reveal the ‘Find your train’ panel. Enter your journey details in this section and then click ‘Find my train’.

Please note that only one single ticket can be ordered at a time, therefore you are unable to add a return journey.

On clicking 'Search', you'll go through to a screen requesting your PIN code. Your unique PIN code is shown on the letter enclosed with these instructions. You must enter your PIN code exactly as shown and click 'Continue'.

Once the PIN has been validated, you will be able to continue to select the train you wish to travel on.

Terms and conditions

• CrossCountry complimentary tickets are only available by using a PIN code on our website using the following link http://www.crosscountrytrains.co.uk/complimentary-ticket (desktop or laptop only).
• CrossCountry complimentary tickets are subject to availability so may not display for all journeys and/or times. If there are no tickets available for your selected journey please select a different time or an alternative date.
• CrossCountry complimentary tickets will only be valid on CrossCountry services and will not be accepted by other train operators. For details of the CrossCountry network, please see our route map.
• If part of your journey is with another operator then you must buy another ticket for that part of the route.
• CrossCountry complimentary tickets can be used for Adult or Child travel.
• CrossCountry complimentary tickets are only valid on the date and time printed on the ticket. Changes to travel plans are not possible.
• Break of journey is not permitted.
• The PIN code/s you were sent are to be used to book complimentary tickets and are unique to you - so please ensure you keep them in a safe place.
• PIN codes can only be issued once. CrossCountry will not take responsibility for any lost PIN codes.
• Please note that the PIN code provided can only be used once for one transaction.
• The booking made with the PIN code is for one person only and must be completed in one transaction.
• The PIN code is valid for redemption for up to 12 months from the date of issue.
• CrossCountry complimentary tickets can be used in conjunction with Weekend First upgrades and weekday upgrades to First Class. These can be bought on board our services, subject to availability.
• The Website Terms and Conditions apply when booking your complimentary tickets.
• The National Rail Conditions of Travel apply to travel on all CrossCountry trains.
• CrossCountry reserves the right to withdraw the PIN code, complementary tickets or amend these terms and conditions at any time without notice and without liability to you. No cash or other alternative will be provided.
• The cash redemption value of this voucher is 0.001p.
• By accepting the PIN code you agree to be bound by these terms and conditions.
• CrossCountry accepts no liability for any damages, losses, liabilities, costs, injuries or disappointment suffered as a result of using the complementary tickets or the PIN code.
• These Terms and Conditions are governed by English law.