Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Birmingham Moor Street Train Station

Swap departure and destination stations

Your Journey

  • Choose up to 3 different Railcards

Choose date & time

Close ✕

Your journey

Going departing after

Station Finder

Birmingham Moor Street Train Station

Address

Birmingham Moor Street Station
Queensway
Birmingham
West Midlands
B4 7UL
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

Next to main ticket office.

Ticket office opening hours Monday to Friday: 05:40 to 00:10 Saturday: 05:55 to 23:55 Sunday: 08:40 to 00:10
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

This station is not usually served by rail replacement buses, due to difficult road access.
Replacement buses stop at Birmingham Snow Hill station.

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens

Passenger services +

Service Information
Birmingham Moor Street station customer services

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 12:00 to 20:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 03456 005 165

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

Bench-style seating is available in both waiting rooms and on the platforms. 

The waiting rooms are heated. 

The waiting rooms are open during the hours that trains are running.

The waiting rooms are open during the hours that trains are running.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Café, Buffet, Coffee kiosk
Toilets Toilets are available.
Toilets information

Between Platforms 2 and 3

The toilets are open during the hours that trains are running.

Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information Located within a retail outlet on the station
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information Newsagent, Flower stall
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 07:00 to 20:00
Helpline contact details 03456 005 165

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available.

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours 

Turn up and go assistance is available from this station

Staff help opening times Monday to Friday: 05:40 to 00:10 Saturday: 05:55 to 23:55 Sunday: 08:50 to 00:10
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.


Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking

Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers 

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Car parking
Car parking available A car park is not available.

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Wheel Racks
Spaces 28
Sheltered Yes
CCTV Yes
Storage location Between Platforms 2 and 3 at the south end of the station.

Other transport links +

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

Did you find this page useful?