Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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|Ticket office information||
Next to main ticket office.
|Ticket office opening hours||Monday to Friday: 05:40 to 00:10 Saturday: 05:55 to 23:55 Sunday: 08:40 to 00:10|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
This station is not usually served by rail replacement buses, due to difficult road access.
|Birmingham Moor Street station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
|Lost property||Monday to Friday: 12:00 to 20:00|
|Lost property contact details||
Telephone: 03456 005 165
|Lounge opening hours|
|Waiting room information||
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.The waiting rooms are open during the hours that trains are running.
|Refreshment facilities information||Café, Buffet, Coffee kiosk|
Between Platforms 2 and 3
The toilets are open during the hours that trains are running.
|Pay phone||Cards and coins|
|Tourist information office|
|Cashpoint information||Located within a retail outlet on the station|
|Bureau de change|
|Shops information||Newsagent, Flower stall|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 07:00 to 20:00
|Helpline contact details||03456 005 165|
|Customer help points available|
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
|Staff help opening times||Monday to Friday: 05:40 to 00:10 Saturday: 05:55 to 23:55 Sunday: 08:50 to 00:10|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
|Impaired mobility set down|
Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Wheel Racks|
|Storage location||Between Platforms 2 and 3 at the south end of the station.|
|Taxi rank available|