Skip to content Skip to footer

<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W9PXSM&gtm_auth=xCfcPppcnsFoeilIEGscyQ&gtm_preview=env-1&gtm_cookies_win=x" height="0" width="0" style="display:none;visibility:hidden"></iframe>

Saturday 25 January: Following severe weather caused by Storm Éowyn, there are several infrastructure issues disrupting services north of Newcastle. Services have now been suspended between Newcastle and Edinburgh. As a result, we are advising customers not to travel north of Newcastle today - more information

Saturday 25 and Sunday 26 January: We continue to monitor effects of Storm Éowyn on the railway. There are also planned engineering work across the network – more information.

BSL Page

BSL Sign in / Register

After Care

Back to FAQs

From

To

Depart

Return

Your Journey

Adults aged 16+

Children aged 5 - 15 Under 5s travel free
Railcard

Quantity

Choose up to 3 different Railcards
Search for the station you wish to travel via or avoid

Only show direct trains
Enter your promotional code

Choose date & time

Close

These help topics cover everything after you travel

Can I claim if my train is delayed?

Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?

How can I make a comment, complaint or suggestion?

How do I claim for a Season Ticket refund?

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

I don't feel my complaint has been resolved adequately. What else can I do?

How is Delay Repay calculated?

I lost something on a train or at a station. What should I do?

I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

My train was cancelled and I decided not to travel, what do I do?

What is Delay Repay and how do I claim compensation for a delay to my journey?

When can I expect my refund?

Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?

Contact us through our social media channels

Contact us through our social media channels

CrossCountry Facebook Account

Message us directly via Facebook

Available: 24/7

Estimated response time: 30 mins

CrossCountry Twitter Account

Send us a Tweet @CrossCountryUK

Available: 24/7

Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

CLOSED

Monday – Friday: 09:00–17:00

Saturday: 09:00–16:00

Did you find this page useful?

Your feedback will help us to improve this page.

Yes, this page was useful Click to give feedback. No, this page was not useful Click to give feedback.

What did you find most useful? (Optional) What was it you were trying to do? (Optional)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.