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We have introduced a reduced temporary timetable to deliver a better service for our customers, please check your entire journey before you travel - more information

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Adults aged 16+

Children aged 5 - 15 Under 5s travel free
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These help topics cover everything after you travel

Can I claim if my train is delayed?

Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?

How can I make a comment, complaint or suggestion?

How do I claim for a Season Ticket refund?

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

I don't feel my complaint has been resolved adequately. What else can I do?

How is Delay Repay calculated?

I lost something on a train or at a station. What should I do?

I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

My train was cancelled and I decided not to travel, what do I do?

What is Delay Repay and how do I claim compensation for a delay to my journey?

When can I expect my refund?

Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?

Contact us through our social media channels

Contact us through our social media channels

CrossCountry Facebook Account

Message us directly via Facebook

Available: 24/7

Estimated response time: 30 mins

CrossCountry Twitter Account

Send us a Tweet @CrossCountryUK

Available: 24/7

Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

OPEN

Monday – Friday: 09:00–17:00

Saturday: 09:00–16:00

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