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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

Can I get a refund for train tickets booked through the mobile site?

Please note that standard refund conditions of your ticket will apply.

You will need to log onto our main website, and click My Account. You can find your booking in the My Booking section and can request refunds here.

To discuss a possible refund, please contact us on 0371 244 2389 (option 2).

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