Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?

Tickets can only be refunded at the point of issue. This means that if you purchase your ticket online or on the app, you will need to visit My Account and select 'Apply for a Refund'.

For full details please check out refunds and amends.

If you need extra assistance in applying for a refund, you can contact our Customer Service team.