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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

We log every complaint received at our Customer Relations department on a database with a unique reference number. This enables us to track the status of your complaint and to monitor that we have responded within the timescales set out in our complaints procedure. 

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