Skip to service updates Skip to content Skip to footer

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

We log every complaint received at our Customer Relations department on a database with a unique reference number. This enables us to track the status of your complaint and to monitor that we have responded within the timescales set out in our complaints procedure. 

← Back to customer service

Was this answer useful?

Your feedback will help us to improve this page.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.