Skip to content Skip to footer

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

I bought a ticket using the mobile application, how can I get a refund?

The process for cancelling/changing a booking (and claiming any refund) made using the mobile application are the same for those that are purchased using the website.

You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. You can apply for a refund in the 'My account' section of the website.

← Back to customer service

Was this answer useful?