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I don't feel my complaint has been resolved adequately. What else can I do?

If you're unhappy with the response you have receieved, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is free to use service and they are independent of the rail industry. 

For more information please visit

Rail Ombudsman Contact Details:

Website, including online chat:
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]

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