I lost something on a train or at a station. What should I do?
If you have lost an item on the train, you will need to contact the station where that train terminated.
As CrossCountry do not directly manage any stations, any luggage left that has been found on our trains is safely stored at the station where your train terminates.
To enquire about lost property please visit the Lost Property Enquiries page, where you are able to fill out the online form and further contact details provided.← Back to customer service