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Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

If you forgot your Railcard and it was valid on the day you travelled we will send you Rail Travel Vouchers to the value of extra ticket you bought on board.

To claim your vouchers, just send your tickets (original and new) and a copy of your Railcard (including the photocard) to us at the following email address [email protected].

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