I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

You must carry your Railcard with you at all times when travelling with a ticket purchased with your Railcard. This means that if you cannot produce your Railcard for the ticket inspector, you'll need to pay for a full-price ticket or be liable for a penalty fare.

If you forgot your Railcard and it was valid on the day you travelled, we can send you Rail Travel Vouchers to the value of the extra ticket you bought on-board. To claim your vouchers, just send your new and original tickets as well as a copy of your Railcard (including the Photocard) to [email protected].