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I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

If you forgot your Railcard and it was valid on the day you travelled, we will send you Rail Travel Vouchers to the value of the extra ticket you bought on board.

To claim your vouchers, just send your new and original tickets as well as a copy of your Railcard (including the Photocard) to [email protected]

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