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Saturday 26 & Sunday 27 April - Travelling this weekend? Please visit our Travel Information page for more information about our services - more information

My train was cancelled and I decided not to travel, what do I do?

If you abandoned your journey prior to or during travel, due to rail disruption (including adverse weather conditions, cancelled trains, or severe delays), you will be eligible for a refund.

You can obtain a refund from the original point of purchase.

Please contact our customer service team for more information.

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