National Rail Conditions of Travel
The National Rail Conditions of Travel are the contract between us and you that's created when you buy a ticket.
← Back to customer serviceRelated Content
- What address do I send my unused tickets to for a refund?
- Can I claim if my train is delayed?
- How is Delay Repay calculated?
- What is Delay Repay and how do I claim compensation for a delay to my journey?
- I lost something on a train or at a station. What should I do?