Skip to content Skip to footer

We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

What if my Smartcard stops working?

If your Smartcard stops working, staff at stations or on the train should be able to see if they can read the card using their devices. If they're unable to assist, please call our Smartcard Support Team on 0371 244 2389.

← Back to customer service

Was this answer useful?