When can I expect my refund?
For more information on refunds, please visit our refunds and amends information.
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- Can I claim if my train is delayed?
- Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
- How can I make a comment, complaint or suggestion?
- How do I claim for a Season Ticket refund?
- How do you keep track of my complaint and how do I know my complaint will be treated fairly?