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Saturday 17 & Sunday 18 May - Travelling this weekend? Please visit our Travel Information page for more information about our services - more information

Our new timetable takes effect from Sunday 18 May - Please see our Train Timetables page for further details and use our journey planners to search for your train

Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?

If you bought a new ticket because you had forgotten your Season ticket, you can apply for a refund on the additional ticket. On the first occasion, you are entitled to a full refund; on the second occasion, you are entitled to a full refund subject to an administration fee; and on the third (and subsequent) occasion(s) in a 12-month period, you are not entitled to a refund.

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