Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?
If you bought a new ticket because you had forgotten your Season ticket, you can apply for a refund on the additional ticket. On the first occasion, you are entitled to a full refund; on the second occasion, you are entitled to a full refund subject to an administration fee; and on the third (and subsequent) occasion(s) in a 12-month period, you are not entitled to a refund.
← Back to customer serviceRelated Content
- Can I claim if my train is delayed?
- Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
- How can I make a comment, complaint or suggestion?
- How do I claim for a Season Ticket refund?
- How do you keep track of my complaint and how do I know my complaint will be treated fairly?