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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?

If you have applied for a refund on tickets purchased because you could not produce your Season ticket at the time of travel, fares are refunded as follows:

  • First Occasion - Full refund (no administration fee is charged)
  • Second Occasion - Refund less administration fee (£10.00)
  • Third and any subsequent occasion in a 12-month period - No Refund.

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