Why must I submit my refund request within 28 days?
Like most retail organisations, any claims for a refund must be made within 28 days.
← Back to customer serviceRelated Content
- What address do I send my unused tickets to for a refund?
- Can I claim if my train is delayed?
- How is Delay Repay calculated?
- What is Delay Repay and how do I claim compensation for a delay to my journey?
- I lost something on a train or at a station. What should I do?