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Are your trains accessible for people with disabilities?

All CrossCountry trains can be used by people with disabilities. We offer an assisted travel service if you need help at our stations to get the train - for example a wheelchair ramp. However, the level of assistance will vary for other train companies, therefore please visit the National Rail website on further assistance available.

You can select and book assistance for your CrossCountry journey when you buy your tickets - our website lets you choose exactly what help you need from a number of options. Simply fill in the answers online and once you have placed your booking one of our customer service staff will be in contact to confirm your requirements. More details can be found on our Travel assistance page.

Alternatively, please call us on 0344 811 0125 to check that the stations and services you are using are obstruction free.

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