How can I make a comment, complaint or suggestion?
We always welcome your comments and suggestions about our services. We will also try to resolve any complaints you may have.
Complete our online enquiry form
Write to us at:
5th Floor Cannon House
18 The Priory Queensway
Email Us at:
We aim to respond to all letters, emails and contact us forms within five working days of receiving them. It may take us longer than five days to investigate your complaint fully and to make the necessary enquiries. If this is the case, we'll:
confirm we are looking into your issue within five working days
send you a full reply within 10 working days, or in very complicated cases, 20 working days