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Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

How do I book assisted travel?

If you require any extra assistance to help you make your journey, we offer our Passenger Assist service.

You can select and book assistance for your journey when you buy your tickets - our website lets you choose exactly what help you need from a number of options. Simply fill in the answers online and once you have placed your booking one of our customer service staff will be in contact to confirm your requirements. More details can be found on our Travel assistance page.

Alternatively, you call our dedicated Passenger Assist team to book the assistance for your journey. Our Passenger Assist team will help you plan your journey, go through your ticket options and pre-arrange the assistance you need when you travel.
For contact information and opening hours, please visit our Contact Us.

Email: [email protected]

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