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With the festive period approaching, the railway network will be busier than usual, please check your journey before you travel - more information

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What is the European Commission Online Dispute Resolution platform?

Our Customer Service Team endeavour to resolve any queries you may have as a result of using the CrossCountry website. However, if you are unhappy with how we have dealt with your query, you may contact the European Commission Online Dispute Resolution Platform for further assistance and advice.

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