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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

What should I do if I have not received my tickets?

Please allow sufficient time for your ticket to be delivered. We recommend:

  • Allow up to seven working days from the date of purchase for International post
  • Allow five working days from the date of purchase for First class post.
  • Allow 48 hours from the time of purchase for Next day delivery.
    Wait until 17.00 for same day delivery.

If your tickets are still not delivered then please call our customer support team on 0371 244 2389. 

For more details about your booking, delivery address and personal details please visit the My account section of our website.

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