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Station Finder

These help topics cover everything regarding buying your ticket.

How do I book assisted travel?

Can I change my seat reservation?

How can I reserve a seat for my CrossCountry journey?

How do I reserve a place for my bicycle?

How do I reserve a seat?

How can I change my ticket and what is a 'change of journey'?

When I change the date and time of an Advance ticket, which tickets can I choose?

I have made a mistake with my journey details on the order form. What can I do to correct it?

Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?

How can I apply for a refund or cancel my ticket?

How do I claim for a Season Ticket refund?

I bought a ticket using the mobile application, how can I get a refund?

I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?

Can I change the delivery method of a booking?

Can I collect my tickets from any self-service ticket machine?

Can I have my tickets delivered to a different address?

How do I collect my ticket if I booked using the mobile application?

How do I collect my tickets from a self-service ticket machine?

How will my season tickets be delivered?

How quickly after making a booking can I collect my Self Service Tickets?

International Post - what is the delivery timescale?

Next day delivery - What you need to know

What delivery methods do you offer for Season Tickets?

What should I do if there is a problem collecting my tickets from a Self-service ticket machine?

Where can I find my ticket collection reference?

Can I book an e-ticket for someone else?

Can I buy a ticket for someone else?

Can I pay for a ticket for someone else if I am not travelling?

Can I purchase a ticket for the London Underground online?

How do I buy a ticket using my card but for someone else to travel?

How far in advance can I purchase a train ticket?

What are the benefits of having a railcard?

Can I use a Young Persons Railcard with my Season ticket?

Can I use my Railcard to buy my ticket on the train rather than at a station?

How can I obtain a Photocard for my Railcard?

How do I know if a Railcard discount has been included in the fare?

I do not have a Photocard, can I still order a Season ticket?

I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

Regional Railcards

Why do I need a Photocard?

At what times can I use the Peak and Off-Peak Day Travelcards?

Can I decide the date for my One Day Travelcard?

Can I take a break in my journey?

Do I get a receipt for the tickets I purchased?

How do I know a booking was successful?

How do I use an e-Ticket?

How far in advance can I book when using your mobile site?

I have lost my ticket what should I do?

Is tube travel included in the cost of the ticket?

What are e-Tickets?

What child fares are available?

What does a London Day Travelcard entitle me to?

What is an m-Ticket?

What should I do if I have not received my booking confirmation?

What should I do if I have not received my tickets?

What should I do if I have lost the e-ticket that I printed myself?

What should I do if my Season ticket is lost or stolen?

What type of tickets can be purchased from your website?

Why are the train times on my Underground ticket incorrect?

Can a deleted ticket be resent to my mobile phone?

How can I buy a ticket using the mobile application?

How do I pay for my ticket on the mobile site?

I have deleted the App/Ticket on my phone by mistake, how do I retrieve my tickets?

I lost connection while making a booking using the mobile application, did my booking go through?

What if i lose or upgrade my device?

What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?

Which mobile phone / device can I use to buy my ticket and will I be charged for making a booking using the mobile application?

Will I be charged for making a booking using the mobile application?

Password FAQs

Where can I access 'My account'?

Can I purchase tickets through your mobile site?

Can you quote a ticket price by e-mail?

How do I register and book online if I live outside the UK?

If I receive an error message when using the mobile website on my phone, how do I check if the booking went through?

What Debit/Credit cards can I use to purchase tickets and is your website and mobile app secure?

What type of tickets can I buy through your mobile site and what options are available to receive my tickets purchased on the mobile site?

Where is my booking information stored / saved for tickets purchased on the mobile site?

Why is my credit/debit card being rejected?

Why is my UK address not recognised?

Why can't I use my Smartcard everywhere?

Is there a limit on how many tickets a Smartcard can hold?

Can I swap my current paper Season ticket for a Smartcard?

Does a Smartcard need to be accompanied by a photocard?

How do I change or get a refund on a Smartcard Season ticket?

What are the benefits of using a Smartcard?

How do I get a CrossCountry Smartcard?

Is there a charge for a Smartcard?

What tickets are available for CrossCountry Smartcards?

How do I buy a ticket for my Smartcard?

Where can I get further information regarding the CrossCountry Smartcard?

What is a Smartcard?

How can I make a comment, complaint or suggestion?

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

I don't feel my complaint has been resolved adequately. What else can I do?

What ways can I contact you?

National Rail Conditions of Travel

Other FAQ Sections

Contact us through our social media channels

Message us directly via Facebook

Available: 24/7

Estimated response time: 30 mins

Send us a Tweet @CrossCountryUK

Available: 24/7

Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

CLOSED

From Tuesday 29 June 2021, our Customer Relations hours will be:

Sunday: 08:00-16:00

Monday – Friday: 08:00–20:00

Saturday: 08:00–16:00

Buying tickets

Choose date & time

Your journey

Station Finder

Other FAQ Sections

Contact us through our social media channels

Contact us through our social media channels

Or you can send us an e-mail...

For difficult queries our Customer Relations team is here to help you

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