Buying tickets

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Adults aged 16+

Children aged 5 - 15 Under 5s travel free
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These help topics cover everything regarding buying your ticket.

Can a deleted ticket be resent to my mobile phone?

Can I buy a ticket for someone else?

Can I change my seat reservation?

Can I change the delivery method of a booking?

Can I decide the date for my One Day Travelcard?

Can I purchase a ticket for the London Underground online?

Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?

Can I use a Young Persons Railcard with my Season ticket?

Does a Smartcard need to be accompanied by a photocard?

Do I get a receipt for the tickets I purchased?

How can I apply for a refund or cancel my ticket?

How can I change my ticket and what is a 'change of journey'?

How can I obtain a Photocard for my Railcard?

How can I reserve a seat for my CrossCountry journey?

How do I book assisted travel?

How do I buy a ticket for my Smartcard?

How do I change or get a refund on a Smartcard Season ticket?

How do I get a CrossCountry Smartcard?

How do I know a booking was successful?

How do I know if a Railcard discount has been included in the fare?

How do I reserve a place for my bicycle?

I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?

Is there a charge for a Smartcard?

Is there a limit on how many tickets a Smartcard can hold?

Is tube travel included in the cost of the ticket?

Regional Railcards

What is an m-Ticket?

What is a Smartcard?

What should I do if I have not received my booking confirmation?

What should I do if I have not received my tickets?

What should I do if my Season ticket is lost or stolen?

When I change the date and time of an Advance ticket, which tickets can I choose?

Where can I access 'My account'?

Why are the train times on my Underground ticket incorrect?

Where can I find my ticket collection reference?

Contact us through our social media channels

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Send us a Tweet @CrossCountryUK

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Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

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Monday – Friday: 09:00 - 17:00

Saturday: 09:00 - 16:00

Buying tickets

Choose date & time

Contact us through our social media channels

Contact us through our social media channels

Or you can send us an e-mail...

For difficult queries our Customer Relations team is here to help you

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