How do I book assisted travel?

There are several ways you can book your assistance in advance.  

Passenger Assistance by Transreport App 

You can now request assistance via your smartphone using the Transreport App: Download on the App Store or Google Play. If you wish to find out more, please consult National Rail's accessibility information.  

Passenger Assistance by Transreport Webform 

You can now request assistance using the Transreport Webform. To find out more or request assistance using webform please visit the Passenger Assistance website. 

 By Telephone - 0800 030 9224 

You can book assistance with us 24 hours a day (except 25th and 26th December). Our contact centre operates between 08:00 and 22:00 and outside of these times our third-party supplier will process your assistance booking. We are unable to make any bookings on 25th and 26th December, however our third party supplier will reopen for bookings at 00:01 on 27th December to allow bookings to made for morning services.  
  
Website bookings will be processed during the above operating hours, therefore bookings made between 22:00 on 24th December and 08:00 on 27th December will be processed when our contact centre reopens at 08:00 on 27th December.  

By text relay service - 18001 0800 030 9224 

For more information and to book assisted travel you can check our Travel Assistance page.