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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

How do I collect my ticket if I booked using the mobile application?

For some purchases, you will need to collect your tickets from a self-service ticket machine at your departure station. For some journeys you will have your ticket sent to your Train Ticket application as an m-ticket.

When you collect your tickets from a ticket machine, you will need the collection reference provided when you made your booking and the card you used to purchase the ticket. You can collect your tickets 10 minutes after booking when you are travelling in less than two hours. Otherwise you can collect at any point two hours after the booking.

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