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Saturday 25 January: Following severe weather caused by Storm Éowyn, there are several infrastructure issues disrupting services north of Newcastle. Services have now been suspended between Newcastle and Edinburgh. As a result, we are advising customers not to travel north of Newcastle today - more information

Saturday 25 and Sunday 26 January: We continue to monitor effects of Storm Éowyn on the railway. There are also planned engineering work across the network more information.

I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?

If you have forgotten your Season ticket and had to purchase a supplementary ticket, you should apply for a refund in the My Account section of our wesbite.

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