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We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Password FAQs

When you register with us we ask you to choose a password to protect your account. Your password can be used to access your account - for example to see previous bookings and access your preferences.

Passwords must be between 7 and 10 characters long, and cannot include an apostrophe or < > characters.

I've forgotten my password, can you send me a reminder?

For your security we store your password using irreversible encryption, so unfortunately we cannot send you a copy of it if you forget it. However, we can generate you a new temporary password to allow you to login and choose a new password.

Please click here and enter the email address you registered with and we'll send you a temporary password or you can the 'forgotten password' link from our homepage.

Why can't I choose a password longer than 10 characters?

At present some of our systems do not allow passwords longer than 10 characters, hence we require you to choose a password no longer than 10 characters in length.

Why cannot I not use apostrophe and < > characters in my password?

We use security systems to protect against malicious attacks on our systems. These systems can interpret certain sequences of characters as malicious activity, hence to avoid false alarms we do not allow certain characters in our passwords.

I think someone has hacked into my account, what should I do?

You should change your password to a new one.

To access your account someone would have needed to either know your email address and password, used a device where you were logged in, or used a device where you had saved your email address and password. If you are using a public computer ensure that you logout after using our website. We recommend that you set a PIN or password lock on any mobile phone where you have stored your details in case it is lost or stolen.

I think someone has hacked into my account and used my stored credit cards.

Even with access to your account it is not possible to recall the full credit card number(s) that you have stored with us, only the last 4 digits.

To make a purchase you still require the 3 or 4 digit card security code - hence it is not possible to make a purchase on your card with access to your account alone.

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