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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

What Debit/Credit cards can I use to purchase tickets and is your website and mobile app secure?

We accept Visa Credit, Visa Debit, MasterCard, American Express, Diners Club and Maestro cards.

Our booking systems cannot accept Visa Electron or Solo cards.  

Please note: If you are collecting tickets from a Self-service ticket machine only standard shaped cards are accepted. Non-standard cards such as Mint cannot be used. In such cases please speak to a member of Travel Centre/Ticket Office staff who will be able to assist.  

When making payment on our website or mobile app, you can be assured that your debit/credit card details are secure and protected. We use Secure Sockets Layer (SSL) technology. This technology encrypts your card details and stops anyone else accessing them.  SSL is recognized as a secure method of online payment.

In addition, we also use MasterCard SecureCode or Verified by Visa. These two are an additional security measure introduced by both companies in association with some card issuers, which further protects unauthorized use of your card while shopping online. During shopping with us you may be asked by your bank whether you would like to enroll in MasterCard SecureCode or Verified by Visa. If you are already enrolled in either of these, you may be asked to enter your verification details.  

If you are having problems or you card is being declined, you should contact your bank who will be able to identify if there is a problem.

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