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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

What should I do if there is a problem collecting my tickets from a Self-service ticket machine?

As part of the agreement to provide Self-service tickets the station is responsible to assist with the collection if a customer is unable to collect their tickets from a machine.

As we don't manage or operate any stations the first point of contact would be via member of staff at the station you are at.

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