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Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

What ways can I contact you?

Existing bookings:
For help with a booking you have already made, please contact:
Call Web Support on 0371 244 2389 (Option 3).
Text phone booking support on 0844 811 0126

Booking a new journey:
For help making a new booking:
Call booking support on 0844 811 0124
(Calls to this number are charged at 7p per minute, phone networks may charge an additional fee)
Text phone booking support on 0844 811 0126

E-mail us:
If you would like to email us, please complete our general enquiries form. We aim to respond within 10 working days.

Social Media:
You can contact for a quicker response on Facebook, Instagram and Twitter 7 days a week, 24 hours per day (except Christmas Day and Boxing Day when we are closed).
www.facebook.com/Crosscountrytrains
@crosscountrytrains
@CrossCountryUK

By Phone:
For contact information and opening hours, please visit our Contact Us.

Travel Assistance with JourneyCare:
We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.
To book travel assistance, please contact the JourneyCare team.
Call JourneyCare on 0800 030 9224 
If you use a textphone, you can contact us on 0800 030 9230

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