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We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Where can I find my ticket collection reference?

When you buy tickets online that are to be collected from a Self-service ticket machine you will be given a ticket reference which you need when collecting your tickets. This reference is displayed:

in the booking confirmation e-mail we send you.
by logging into My account and clicking on 'Order status and refund applications'

Note: The credit/debit card used to make the booking is required when collecting the ticket at the station.

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