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We are aware of the ASLEF Union's plans for action short of a strike between Friday 1 to Saturday 9 December – more information

Where is my booking information stored / saved for tickets purchased on the mobile site?

We will send you an e-mail confirming the details of your booking.

Tickets purchased on the mobile site are not yet available in the My account section of our website.

You will need the reference number to change or cancel your booking when applicable.

When collecting your tickets at the station you will need the ticket collection reference and the card used to make the payment to do so.

However, if at any stage of the journey you experience any problems with your ticket, please feel free to call us on 0371 244 2389.

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