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Storm Darragh - As we continue to monitor the impact to our services we ask you to check your journey before travelling - more information

With the festive period approaching, the railway network will be busier than usual, please check your journey before you travel - more information

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During your journey

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Adults aged 16+

Children aged 5 - 15 Under 5s travel free
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These help topics cover everything regarding your journey.

Can I take a break in my journey?

Do I have enough time to transfer between trains?

How can I make a comment, complaint or suggestion?

I have lost my ticket what should I do?

What catering facilities are available on board?

What do the messages on seat reservation displays mean on-board CrossCountry services?

What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?

Why are my reserved seats not grouped together?

Contact us through our social media channels

Contact us through our social media channels

CrossCountry Facebook Account

Message us directly via Facebook

Available: 24/7

Estimated response time: 30 mins

CrossCountry Twitter Account

Send us a Tweet @CrossCountryUK

Available: 24/7

Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

CLOSED

Monday – Friday: 09:00–17:00

Saturday: 09:00–16:00

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