Why are my reserved seats not grouped together?
If you have booked more than one ticket our system will always try and group seats together. If your seats are not grouped together then either:
- the train is full, only limited availability left
- the ticket types you have booked don't match
- 2 separate bookings were made independently of each other
You can contact our Social Media Team or customer relations on 03447 369 123 (Option 3) and they will try to reserve seats together.
On many long distance routes there are usually non-reservable carriages so you may be able to find seats together on the day of travel.
← Back to customer service