Advice for rail users affected by RMT action: 27 September until 1 October
The RMT Union has announced further industrial action that would affect CrossCountry services from the start of Friday 27 September until the end of Tuesday 1 October. We remain in discussions with the RMT to seek a resolution and customers are advised to check our website for the latest travel information.
If this action goes ahead then on most days there would be little impact on our services. However, services on Sunday 29 September would be severely restricted. Seat reservations have been suspended and alternative arrangements are being prepared and will be made available here when finalised.
For more information on this, please find our dedicated page here:
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We are sorry for the delay to your journey and will be in touch with you shortly by e-mail to provide your unique case reference number.
We aim to respond to your claim within 10 working days. However, during busy periods it may take up to 28 days to reply.
If your claim is urgent, please call us on 03447 369 123 (option 3), ensuring you quote the reference number that has been e-mailed to you and we will look into this further for you.