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We are sorry for the delay to your journey and will be in touch with you shortly by e-mail to provide your unique case reference number.
We aim to respond to your claim within 10 working days. However, during busy periods it may take up to 28 days to reply.
If your claim is urgent, please call us on 03447 369 123 (option 3), ensuring you quote the reference number that has been e-mailed to you and we will look into this further for you.