Strike action by the RMT union for Sunday 26 November 2017
Unfortunately, the RMT union has called a strike for Sunday 26 November that will significantly affect CrossCountry train services. We will be operating a reduced service but running some longer trains. Amended timetables will be confirmed this week, please keep checking this page for details. In the event of any delays to your journey on Sunday we will operate our delay repay scheme against the revised timetable (in line with our Passenger Charter). Click here for the latest information.
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Xc Not well impressed so far can't even get a drink of water before Edinburgh
Apologies, only a select few services in Scotland will have catering on board. Full information on which services are scheduled to run with catering can be found in our timetables.
Date added: 23/10/2017 8:46
XC where was your guard on the 7.16 from Oxford today? Certainly nowhere to deal with the continual chanting on the train
On that route when not checking tickets our Train Managers will be located behind the Driver`s cab in Coach A should you need their assistance. If there are disruptive passengers on board and a member of staff isn't available you are welcome to contact the British Transport Police via their text service: btp.police.uk/advice_and_information/our_campaigns/61016_text_service.aspx
Date added: 21/10/2017 19:31
XC I am on the Plymouth train departing from. Birmingham new street at 9:12. Ticket inspector incredibly helpful to elderly disabled couple. Credit to service. You should give feedback on going above and beyond.
That`s great to hear, we'll be sure to pass your comments on to the Train Manager.
Date added: 21/10/2017 10:47
xc 1801 from Cambridge to Birmingham new street is so overcrowded that tens of people are unable to board the train. The carriages are full to bursting. Dangerous. Why only two carriages?!
Apologies for the crowding on board, all the coaches we have are in use across our network, unfortunately we often won't have any spare coaches available.
Date added: 20/10/2017 18:08
XC Currently sat at Bristol T M waiting for the train to depart to go to Taunton, was meant to leave at 9.44 but is not leaving until 10.04 as we are waiting for a member of staff to get to our train from another train! This is absolutely ridiculous, I'm now late for a very important meeting and my return train is going to have to be re booked because you can't align your staff appropriately.
Apologies for the inconvenience caused, we will always try and step up 'spare' staff to work a service when other staff are displaced by train disruption however unfortunately this won't always be possible.
Date added: 13/10/2017 9:56
XC why are your trains constantly late and dangerously overcrowded?
Unfortunately from time-time our services will encounter delays, the majority of which will often be outside of our control. Certain services during the peak times can become quite busy, we are using all the coaches we've available to us.
Date added: 11/10/2017 18:15
XC....no sign of train manager on 14.08 leeds to derby...travelled to derby.....relaxing in the office perhaps?..no ticket check
We do expect ticket checks to be carried out on our services, on-board still will have a variety of duties to attend to though which may prevent ticket checks from being carried out.
Date added: 11/10/2017 14:43
XC on the 0914 from Leamington to Wolverhampton. So overcrowded, people are standing and can't get seats. Having to sit in someone else's reserved seat - can't relax due to constant fear of being turfed out of said seat. So expensive too, for what? Standing space only?! Terrible service.
Apologies about the crowding on board your service. All available trains and carriages are in use at all times. Sadly without a reservation, seats aren't guaranteed as per National Rail Conditions of Travel.
Date added: 07/10/2017 9:45
XC a brilliant conductor today on the 1825, Plymouth to Bristol train! An amazing lady that deserves some recognition! Thank you
That`s great to hear about the Train Manager on board, we'll be sure to pass your kind words on to her.
Date added: 05/10/2017 21:07
XC booked 1st class from Gloucester to Birmingham and found the service awful. No senior conductor cane around so no internet all the way through my journey. The only time I saw him was just as we arrived in Birmingham
Sorry to hear a member of staff didn't come through the train on your journey, for future reference on our Turbostar fleet our Senior Conductors will be located in the rear Driver`s cab should you need their assistance.
Date added: 04/10/2017 17:40
XC on a train between Manchester Pic and Bournemouth and it's absolutely freezing on here. People wearing full coats and scarves (on only 2nd October) air con on full blast and half the carriages sniffling and coughing. 3 hours to go, doesn't anyone check the temperature of these trains?!? Comfortable journey - NOT!
We do aim to keep an ambient temperate on board all of our services, if you are feeling too cold we would advise raising this with on-board staff who will do their best to assist.
Date added: 02/10/2017 18:19