Tell us what you think from on-board your train
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
If you have feedback for CrossCountry when you are on the move, why not try our SMS feedback service?
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XC Just wanted to say thank you to your excellent, friendly, customer service team on resolving my payment issues due to a system crash in a swift & efficient manner. First class service
Glad to hear our Customer Services team were able to sort things out for you.
Date added: 30/08/2017 19:38
XC on you train, reserved seats, train is packed, air con broke!! Can hardly breathe. So hot!! Other coaches air con but no room!! Elderly boiling hot, I feel faint never mind them!! Shouldn't be allowed! Health and safety!! Very disappointed and angry! 9.44 to Edinburgh from Derby 20.08.17
Sorry to hear your journey with us was an uncomfortable one. All the coaches we have are in use across our network and if there is a fault with the air conditioning in a particular coach we will rectify this as soon as possible although in most cases this can only be achieved when the unit is out of service. Should you wish to raise a formal complaint please email firstname.lastname@example.org
Date added: 20/08/2017 10:38
XC. Puzzled that I could not see any identification letter outside access doors to coaches on recent journeys York to Exeter and return. Also, on both journeys, the coaches were not in alphabetical order. Is this the normal practice? D Walker.
All of our trains will have their coach lettering displayed, with our Voyager fleet this is via a digital display near the doors. For our Voyager fleet when running with four coaches the formation will be A, C, D & F and A, B, C, D, F when running with five coaches.
Date added: 17/08/2017 12:53
XC DBY-CPW 09.36 17 August no seat reservation tickets AGAIN! Same excuse!=machine not working! This is important on a long journey what's being done about it?
Sorry to hear, when there is a fault with the reservation printer we will always try and rectify this as soon as possible and if possible arrange for reservations to be printed out from an alternative source in the interim.
Date added: 17/08/2017 10:21
XC brunchtime 1st class fail! Aberdeen to Penzance a long way, no all day breakfast muffins loaded. So no hot food included at all, & no pre-order food service. Free panini?! That's the least you could do seat A32!
Sorry to hear you're unhappy with the catering on your journey with us, ultimately all food/drink items in First & Standard Class are subject to availability.
Date added: 16/08/2017 11:48
XC Ticket conductor on the 18:39 CrossCountry service from Oxford to Birmingham on 02/07/17 was a legend! Classic Yorkshire Banter to keep spirits high on a Friday commute home! Give that man a payrise! :)
Thanks for letting us know, it's always great to hear such feedback about our staff :)
Date added: 14/08/2017 14:11
XC Boarded train from Camborne on what is a overbooked train where single booked seats are spread all over the place and my family forced to sit separately. No food service from Penzance to Plymouth then only a trolley, really!!! Trying to get that trolley through all the people standing and sitting in the alleyways is just ridiculous. Bring back the British Rail. Your a disgrace.
Sorry to hear of the crowding on board, we do advertise on our website that catering will only be in operation east of Plymouth. We decided to remove the shop from our trains in order to provide more space for passengers on board.
Date added: 12/08/2017 9:46
XC reserved seat 30a on 17:50 from RDG to SOU. Seats have no letters and 30 doesn't exist.
The letter on the reservation will designate the coach the seat is in, we can confirm that there will also be a seat 30 on the train as well.
Date added: 10/08/2017 18:12
XC Fantastic support, attitude and care from train guard Russell on the 19.08 train from Leeds to Edinburgh on Sunday 6th August. Despite having a train full of Virgin East Coast refugees whose trains had been halted at Doncaster due to overhead line problems. He was a star and you should be proud to have such a wonderful employee.
That`s great to hear about Russell on your train, we'll pass your comments on to him.
Date added: 08/08/2017 11:54
XC: Edinburgh (13:07) to Plymouth (21:46) train. Great conductor. Friendly and entertaining. Sorry, didn't get his name.
Glad the Train Manager on board brightened up your journey, we'll pass your comments on to them.
Date added: 04/08/2017 16:47
XC Just witnessed Dave, the train manager on the 21.11 from Reading to Oxford on 1st Aug, give amazing customer service to a passenger who others may have been dismissive of. He took the time to investigate any possible options to make his journey cheap and easy. Please give Dave the recognition he deserves!
That`s great to hear about Dave, we'll be sure to pass your comments on to him.
Date added: 01/08/2017 21:28
Xc I travelled on the 14.25 train from didcot parkway to southamton on july 26th and wanted to praise and thank the train manager for her clear and detailed annoucements what a pleasure i thanked her on the journey.
Glad to hear that the Train Manager on board your service made clear and detailed announcements.
Date added: 28/07/2017 23:29
Xc Hi, traveling on 15.00 from Glasgow to Bristol. Seats only reserved on display from GLA to EDB-we then get kicked out our seats at EDB due to a new reservation coming up. This is not customer friendly - tried to reserve a seat at GLA this morning and was told reservations were closed. Now having to stand !! How can this be fair? Regards Kevin Orton
On most of our trains we offer a ten minute reservation system whereby seats can be reserved at short notice, we do advise those who hold no reservations of this via stickers clearly labelled above seats that can be reserved on the day. Ultimately we can only guarantee a seat if a reservation is held.
Date added: 27/07/2017 21:53
XC special thanks to kind Richard @ ticket office Tamworth Low for helping me when I left my handbag on Runcorn Liverpool train yesterday. Helped a lot. Sheena
Glad to hear Richard, as Tamworth is managed by London Midland he would be a member of their staff. Should you wish to contact them directly their contact details can be found here: https://www.londonmidland.com/help-and-contact/more-help/faqs/contacting-us
Date added: 26/07/2017 16:42