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Glad to hear about our member of staff & apologies if your train was crowded, we'll pass your comments on to the crew member in question.
Date Added: 27/04/2016 09:20:31
Sorry for the crowding you've experienced, we're unable to confirm the exact number of passengers due to board a train as many customers will hold flexible tickets (incl. Season tickets) that won't restrict them to a specific service.
Date Added: 23/04/2016 18:04:33
Apologies, it will depend on the service you boarded as all our types of train operate on that route. For our longer Voyager/High Speed Trains there will be an overhead display advising if the seat is available/reserved. For our Turbostar trains there will be a paper slip in the back of the seat advising the seat is reserved
Date Added: 23/04/2016 08:51:28
All of our trains are equipped with air conditioning, apologies if it's too hot on board. Please speak to the Train Manager who may be able to assist with the temperature.
Date Added: 22/04/2016 15:53:27
Thank you for letting us know about the Train Manager on the 18:00 from Brockenhurst, we'll be sure to pass your comments on to them.
Date Added: 20/04/2016 22:52:19
Glad to hear the Train Manager brightened up your journey, we'll be sure to pass your comments on.
Date Added: 20/04/2016 15:09:24
Sorry to hear, should you witness anti-social behaviour you are welcome to raise this with the British Transport Police: www.btp.police.uk
Date Added: 17/04/2016 12:21:16
Sorry to hear of the lack of food items on board the 08:10 Basingstoke - Bournemouth service & that this has been a repeated occurrence, we'll ensure your comments are passed on to our Catering team.
Date Added: 14/04/2016 08:23:43
Apologies for the level of crowding on our 17:04 Birmingham New St - Bournemouth service, unfortunately on the day you travelled that service ran with fewer coaches than scheduled.
Date Added: 13/04/2016 17:36:08
Apologies that the promised level of catering was not available, unfortunately there was no First Class Host available due to staff sickness & we were unable to source a replacement crew member. We will pass your comments on to our Catering team regarding the lack of sandwiches.
Date Added: 13/04/2016 17:12:47
Sorry to hear of the antisocial behaviour you experienced while travelling with us, should you ever require assistance from a member of staff the Train Manager will normally be located behind the Driver`s cab in Coach A when not checking tickets.
Date Added: 09/04/2016 20:35:22
Glad to hear that Andy brightened up your recent journey, we'll be sure to pass your comments on to him.
Date Added: 07/04/2016 17:13:57
Sorry you feel that way, we do detail on our website the differences between Standard & First however without knowing the full details of your complaint we're unable to advise further. Should you wish to raise a formal complaint please email full details to firstname.lastname@example.org
Date Added: 02/04/2016 18:54:20
Thank you for letting us know about the service delivered by Martin, we will be sure to pass your comments on to him.
Date Added: 01/04/2016 13:39:54
Sorry to hear that the announcements in your coach were inaudible, we'll be sure to pass your comments on to our Fleet team
Date Added: 28/03/2016 16:53:13
Thank you for letting us know about our Senior Conductor Roger, we'll be sure to pass your comments on to him
Date Added: 26/03/2016 17:58:47
Sorry to hear the power sockets were not working in your coach, when not checking tickets the Train Manager will normally be located behind the Driver`s cab in Coach A should you require any assistance.
Date Added: 22/03/2016 19:59:23
Apologies, with Standard Class Advance fares they cannot be excessed to First Class on board or used with the Weekend Upgrade offer during weekends/Bank Holidays. Any excesses to First Class would have to be made prior to your train's departure at a manned ticket office.
Date Added: 20/03/2016 12:24:37
As per our timetable our services between Aberdeen & Edinburgh do not operate with catering, as we do not have a service centre at Aberdeen we are unable to provide catering on services that operate between these two stations. Sorry for any inconvenience caused.
Date Added: 17/03/2016 15:27:00
Glad to hear the extra services we've provided have been of help to you this week.
Date Added: 17/03/2016 13:19:59
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XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP