Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected.
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XC On the 7.18am train from Sheffield to Southampton via Birmingham and the ticket inspector is the best one I've ever seen. Great jokes and general banter!
Glad to hear the Train Manager kept you amused on board, we'll be sure to pass your comments on to them.
Date added: 21/02/2018 7:44
XC I have been travelling on your service from Reading to Stafford. The lady serving in First Class, Rachel, was excellent, very pleasant, polite and helpful. The train I was on was Cross Country 3240 leaving at 16:15 from Reading.
Thank you for your kind words about Rachel, we'll be sure to pass them on to her and her Manager.
Date added: 20/02/2018 18:31
XC a friendly and pleasant lady i think called Corrine in 1st class, nothing too much trouble. She is 10 times better than a rude host that i came across on the same brum to leamington route.
That's fantastic to hear about our First Class Host Corrine, we'll certainly pass your comments on to her.
Date added: 15/02/2018 22:53
XC seats are the most uncomfortable I've ever experienced. The squabs are too shallow and the seat back too upright.
Sorry to hear your thoughts on our seats, we'll note your comments for the relevant team.
Date added: 14/02/2018 12:48
XC Great support in 1st class from your staff member having to deal with 2 disruptive passengers between Winchester and Reading on the 08:22 today. Very professional and courteous in face of rudeness
Glad to hear of how our Train Manager handled the situation on board with the two disruptive passengers, we'll be sure to pass your comments on.
Date added: 12/02/2018 16:06
XC The member of staff operating the trolly 5.2.17 between Bristol and Exeter at 19.30 is a gem! So happy and polite, as he always is. A real asset to you.
That`s great to hear about the Retail Service Manager on our Bristol - Exeter service, we'll pass your comments on to them.
Date added: 05/02/2018 19:50
XC Appalling overcrowding as usual on 7.27 to Bournemouth from Manchester. Surely this has gone on long enough. Flagged by BBC in 2009 and has got worse.
Sorry to hear of the crowding you have experienced on that service, we are however using all the coaches we've available to us.
Date added: 05/02/2018 8:34