Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
You have chosen a flexible search. You can add your travel preferences as part of the booking process.
If you have feedback for CrossCountry when you are on the move,
why not try our SMS feedback service?
SMS feedback messages will be charged at normal network
Thank you for bringing this to our attention, we have now raised this with the team responsible for the website to have Penkridge added. While the website will request you to choose a specific station for ticket collection tickets can be collected from any station with the required facilities so if you opt to collect from another station tickets can still be collected from Penkridge.
Date Added: 23/05/2016 15:08:47
Apologies for the delay, crowding and lack of hot drinks on our 15:08 Edinburgh to Birmingham New St service. As your service was delayed by at least 30 minutes then compensation will be due under our Delay Repay policy: crosscountrytrains.co.uk/customer-service/contact-us/claiming-compensation-for-a-delay
Date Added: 22/05/2016 17:12:34
Thank you for letting us know about Richard our Train Manager and how he was able to help you retrieve your lost case, we will be sure to pass your comments on to him.
Date Added: 21/05/2016 08:46:41
Glad to hear that our member of staff was able to help you out, we will be sure to pass your comments on to them.
Date Added: 19/05/2016 19:17:38
Sorry to hear that the announcements were too loud on your recent journey with us, we will make a log of your comments regarding this
Date Added: 18/05/2016 18:31:20
Sorry you're unhappy with our service, without knowing the specifics we're unable to issue a further response. Should you wish to raise a complaint in full contact details for our Customer Relations team can be found here: crosscountrytrains.co.uk/customer-service/contact-us
Date Added: 16/05/2016 22:19:05
Great to hear how the Train Manager has brightened up your journeys with us, we'll be sure to pass your comments on to him.
Date Added: 14/05/2016 19:25:59
Apologies for the lack of complimentary items available on your journey, we will always try & ensure the train is adequately stock for the next journey so apologies this wasn't the case on the 18:05 departure.
Date Added: 13/05/2016 18:30:04
Sorry to hear of the delay you experienced, if you arrived at your destination at least 30 minutes late please remember to claim Delay Repay: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay
Date Added: 13/05/2016 18:29:03
Apologies, ultimately we can only guarantee a seat if a seat reservation is held. Further information on making seat reservations can be found here: bit.ly/23NyQdE
Date Added: 11/05/2016 17:20:07
Sorry to hear of the temperature on board, in such cases we'd recommend speaking to the Train Manager who may be able to assist.
Date Added: 10/05/2016 17:28:58
Sorry to hear, if reservations fail to download at the journey`s origin further attempts will normally be made until the reservations have downloaded successfully.
Date Added: 05/05/2016 18:10:53
Sorry if the reservations weren't showing on your recent journey. These will normally download prior to the train`s departure from the origin station, if they've failed to download at the origin then usually further attempts will be made to download these.
Date Added: 05/05/2016 08:31:37
Sorry to hear of your thoughts of our First Class, should you wish to raise a formal complaint with full details please email email@example.com
Date Added: 04/05/2016 08:35:30
Thank you for letting us know about our staff in First Class on the 16:05 and we're glad to hear how they handled the situation with the distressed passenger. We'll make your comments available to the crew concerned.
Date Added: 03/05/2016 16:44:37
Great to hear about Paul our Train Manager, we'll pass your comments on to him.
Date Added: 03/05/2016 14:52:07
Glad to hear of the attentiveness of our member of staff, we will be sure to pass your comments on to them and their manager.
Date Added: 03/05/2016 09:46:58
Sorry to hear both toilets were out of order on the 16:45 from Cardiff, while the toilets do undergo frequent maintenance & tanking unfortunately on rare occasion it may be required that both are closed if we're unable to remedy the situation while the train is in service. We will certainly feed back your experience to our Fleet team.
Date Added: 02/05/2016 18:03:30
Thank you for letting us know about Carl, we'll be sure to pass your comments on him.
Date Added: 02/05/2016 10:38:43
Glad to hear about our member of staff & apologies if your train was crowded, we'll pass your comments on to the crew member in question.
Date Added: 27/04/2016 09:20:31
How do I pay for my ticket on the mobile site?
What options are available to receive my tickets purchased on
the mobile site?
Check real-time running information, get prices, and buy tickets for the whole National Rail network.
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP