SMS feedback

"XC" First time with XC. Clean, pleasant to travel in carriages. Helpful staff and clear travel updates throughout journey. Would definitely use XC trains again.

It's great to hear about your experience with us, thanks for letting us know

Date added: 17/09/2016 10:06

XC - travelled Leeds to Edinburgh on Monday & return journey today (Friday) & requested assistance for my disabled husband. The service received was spot on & a definite recommendation to others. Thank you very much Cross Country Train staff.

It's great to hear that your journey with us went smoothly including the requested assistance, we look forward to having you both on board again.

Date added: 16/09/2016 17:03

Xc cant even get to my seat to see if its occupied as its so oversold

Sorry if you've been unable to reach your seat due to crowding, for times when you've been unable to sit despite holding a seat reservation compensation would be due. Please email customer.relations@crosscountrytrains.co.uk with a scan of tickets & full details so this can be processed.

Date added: 15/09/2016 16:46

XC on train now from B'ham int to Manchester Picc. Your train manager Andy is a credit to your firm, top class

Glad to hear your thoughts on our Train Manager Andy, we'll pass your comments on to him!

Date added: 09/09/2016 15:46

XC poor Wendy on the 06:00 from Leeds to Bristol no food or milk, she does a great job but why can't cross country get supplies to another station rather than making her become a serial apologetic ? It's really not great for your staff morale ?=?N

Sorry to hear of your feedback. We only have service centres at certain locations due to us not owning any stations. The nearest service centre is in Birmingham so that would be the time where we would load additional stock on the train. Our early morning services off Leeds therefore do not get a restock prior to departure.

Date added: 07/09/2016 7:35

XC here we go again. Stafford to Southampton, first class 6.25. Still no drinks or food offered and no one to be seen. 1st? Really! Sort yourselves out.

Sorry to hear of your comments regarding our First Class service, we will pass on your comments to the Catering team as feedback.

Date added: 05/09/2016 7:15

XC 8h35 NCL 2 YOR. Train poor design-overhead luggage space too shallow, cannot accommodate simple backpack.Heating system cuts leg space.Like sardines in a tin :-/

The overhead luggage racks will be able to take regular-sized backpacks however for any larger items there will be more storage space located at each end of the coach. We'll log your comments regarding the available leg space.

Date added: 02/09/2016 8:48

XC Coach D Air conditioning on 17.11 from Leeds to Cheltenham Spa 1 Sept. Felt cold one minute. Too hot the next. Others commented too.

Sorry to hear that you found the temperature uncomfortable on our service, we do aim to keep an ambient temperature so no discomfort should be experienced. We'll note your comments regarding that service.

Date added: 01/09/2016 19:58

XC massive thank you to Richard the train guard on the 21.17 from Swindon who helped me out on Sunday when I took an accidental detour to London, made the whole situation less stressful! Thanks!

Great to hear about Richard our Train Manager, we're always thrilled to hear feedback such as yours!

Date added: 31/08/2016 9:50

xc whoever the driver is on this train to stockport from birmingham. they are a complete legend. cheered me up after a long day!

Great to hear that they brightened up your journey with us!

Date added: 25/08/2016 20:58

XC The retail catering trolley colleague on 1S43 between York and Darlington did a great job of looking after customers in 1st class. Please pas on praise. Stephen

Great to hear, we will pass your comments on to the staff member concerned.

Date added: 24/08/2016 15:02

XC mislaid my ticket on 07.50 from Tamworth to Bristol Temple Mead yesterday - James, train manager excellently handled - pass on this feedback and appreciation.

Thanks for letting us know about James and how he handled the situation, we will pass your comments on to him.

Date added: 23/08/2016 11:40

XC Please pass on my thanks to the train conductor on the 1425 to Edinburgh from Exeter who very kindly helped me find an unreserved seat, she provided excellent customer service

Glad to hear that the Train Manager was able to help find you a seat on board, we will pass on your thanks to her.

Date added: 20/08/2016 14:32

XC We are on the 12.30 train from Bham to Newcastle and we're travelling with a baby. We were struggling to sit together but Wendy the train manager went out of her way to find us a seat where we could all sit together and even helped us with our bags. Excellent customer service from a very friendly lady, Thank you! Natalie and Edwin.

Great to hear about our Train Manager Wendy and how she assisted you during your journey, we will pass your comments on to her.

Date added: 17/08/2016 14:04

XC Train from Southampton to Birmingham delay nearly 2 hours outside Banbury and no refreshments!

Apologies for the delay and lack of catering on your journey, for such a delay compensation would be due: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

Date added: 16/08/2016 21:54

XC - on the 8:15 from Wolv to MCR Pic, first coffee served at 9:05 in 1st .... Offered cake, had to ask for breakfast. At those £, you are having a laugh. Very Different when I go Virgin to London

Sorry to hear of the service provided to you in First Class on your journey from Wolverhampton to Manchester Piccadilly, we will pass your comments on to the relevant team.

Date added: 16/08/2016 9:09

XC disgusted by 16.30 service from Bristol temple meads to Edinburgh, broken air conditioning in coach F- not even an announcement of apology or a complementary bottle of water or even anyone walking around to find and tell! Let's hope no passenger gets taken ill!

Sorry to hear that the air conditioning wasn't working in your coach and that there was no acknowledgement of this from staff on board, we will ensure this is fed back to the relevant teams.

Date added: 14/08/2016 18:04

XC Currently travelling on 14:04 from motherwell. Would just like to say that my journey up from England on Friday and returning today were made better by the polite and smiley train manager, Paul. He has only done his job, but it's nice to see people ready to help if needed.

Glad to hear that our Train Manager Paul brightened up your journey, we will be sure to pass your comments on to him.

Date added: 14/08/2016 14:49

XC on 8.30pm birm 2 Cardiff and conductor Lauren has handled a very difficult situation with drunk football fans. She's a star and deserves a reward. Evan Jones

Thanks for letting us know about Lauren, we will log your comments for her attention

Date added: 06/08/2016 21:34

XC Great train manager on 0642 BHM to TAU this morning. Quirky announcements and Saint like patience dealing with difficult passenger. Well done Andy!

Glad to hear about Andy`s announcements and his dealing with a passenger on board, we'll pass your comments on.

Date added: 03/08/2016 19:03

XC Jenni, the lady running the first class buffet service on the 8.28 am train from penzance to Birmingham today (02/08/16) is an absolute star and deserves a medal. She is so hard working and attentive. Thank you

Great to hear about our First Class Host Jenni, we'll pass your kind words on to her and her manager.

Date added: 02/08/2016 12:58

XC would like to say Carl who works on the trains is a very great employee. He had authority but was still respectful and great at his job! I hope that he gets something to commend this, he is an asset to the company!

Thank you for letting us know about Carl our staff member, it's always great hear feedback such as your from our customers.

Date added: 31/07/2016 23:37

XC Left my cycle jacket in luggage rack on the 7:57 train Cheltenham to Nottingham. Front of the train above disabled seat.

Any items left on our services will be handed in at the terminus if found, we'd recommend contacting East Midlands Trains lost property who manage Nottingham to see if anything has been handed in (eastmidlandstrains.co.uk/information/contact-us/policies-procedures/Lost-Property-Policy/)

Date added: 26/07/2016 8:52

XC Huge thank you to train manager Andy on the delayed manchester train to Birmingham new street (19th july 09.27) who went above and beyond. Your empathetic manner was much appreciated.

Thank you for letting us know our Train Manager Andy, we'll be sure to pass your comments on to him.

Date added: 24/07/2016 23:14

XC Appalling service pay £109 for train ticket to not even have a seat!Been moved from 2 seats when the seat res sign above clearly says availble now standing!

Sorry to hear of your experience, without knowing the details of the service you were on or the coach you were in we're unable to look into this further. Should you wish to raise a formal complaint info on how to do so is available here: crosscountrytrains.co.uk/customer-service/contact-us/complaints-and-comments

Date added: 22/07/2016 18:50

XC - Nottingham to Cardiff 7.04 am train, upto Derby there are always too many bikes in the carriage intended for 3 bikes. If a wheelchair needed to get on or an accident happened it would be impossible to get down the carriage as blocked by 6 or 7 bikes at a time. I have seen the guards refuse to allow bikes on but almost never in the mornings. I had never consider the implications until a gents in a wheelchair was on and I realised the issue.

Sorry to hear of the amount of cycles being conveyed on the 07:04 from Nottingham on your travels with us. We'll ensure this is fed back to the relevant teams responsible for that route.

Date added: 21/07/2016 7:45

XC Train Manager Andy, 11.27 from Man Picc to Bournemouth, is fab - lots of us there after cancelled services but his announcements were gold give him a raise!

Glad to hear about Andy and his announcements, we'll pass your comments on to him.

Date added: 20/07/2016 17:50

XC I am currently delayed on a cross country train and will miss connection trains - can you advise normal protocol

Apologies, normally in such cases your ticket will be valid on the next suitable connection. If you were delayed by at least 30 minutes as a result of the missed connection please claim Delay Repay: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

Date added: 19/07/2016 12:16

XC Train manager Andy on the 17.27 Man Picc to Bournemouth is a real star: friendly, helpful, efficient and great sense of humour :)

Great to hear about Andy, we'll pass your comments on to him.

Date added: 15/07/2016 18:07

XC huge thanks to the train manager of the delayed 16:03 service form Bham to Leeds (Richie?). His bubbly personality and professional service makes him a credit to your company! Thankyou for livening up a boring journey!

Great to hear about our Train Manager and apologies for the delay you experienced, we'll be sure to pass your comments on.

Date added: 14/07/2016 17:52

XC yet again the elecronic booking service is not working correctly on 6:45 from reading to Leamington Spa. I assume you read these. No idea as I never get a reply.

Apologies that the reservations were not showing on your service, we'll pass this on for the attention of our Fleet team.

Date added: 14/07/2016 6:36

XC yet again the booking service is screwed on 7.15 from reading. Stop using a crap system

Sorry to hear that the reservations were not showing on your service, we'll pass your comments on to our Fleet team

Date added: 11/07/2016 8:03

XC. Watched great service from Russell helping a pregnant lady and her small child find new seats as the lady was overheating. Currently on the 14:57 from Darlington to Glasgow Central.

Great to hear about how Russell assisted a customer on board, we'll be sure to pass your comments on to him.

Date added: 10/07/2016 16:14

XC On delayed 0913 Plymouth train crew v helpful, shame there is no working toilets at all on long journey

Apologies for the delay and lack of toilets on board although glad to hear about the crew, without knowing where you boarded we're unable to look into your comments further. Should you have been delayed at least 30 minutes please claim Delay Repay: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

Date added: 08/07/2016 12:45

XC On 1912 Birmingham-NTA No hot water and no food selection. 1st class really? Sasha

Sorry to hear that there were no complimentary items available on your journey along with no warm drinks. Ultimately all catering is subj. to availability & we've logged your comments for the attention of our Planning team, should you wish to raise a formal complaint please email customer.relations@crosscountrytrains.co.uk

Date added: 06/07/2016 19:34

XC 13:38 from Burt to Plym. exemplary customer service from James with clear announcements and wishing each customer a pleasant journey. Credit to him.

Thank you for letting us know about James, we'll be sure to pass your comments on to him and his manager.

Date added: 05/07/2016 17:31

XC Very poor train manager on tonites birmingham to bristol tm 842pm. Lady obviously like job. Upgraded to first was a chore for her. She was eatin comp food. Never offered to me. No welcome on board messege at cheltanham. Very poor

Sorry to hear of this, for staff complaints please email full details to customer.relations@crosscountrytrains.co.uk so this can be looked into.

Date added: 03/07/2016 21:40

XC I need change My return tikeck to next day 21/07 rfe 2233805816

Hi. Please can you call 0371 244 2389 who can look into your booking for you. If it is an advance fare, should your ticket be an amendable one, it will be subject to a £10 change fee plus any difference in fare.

Date added: 29/06/2016 19:41

XC the app is not allowing bookings

Apologies for the inconvenience caused, we were aware of this issue at the time and resolved this as quickly as possible.

Date added: 23/06/2016 20:40

XC 12.18 to Pbo to Stansted Airport is filthy, worn out and the entire carriage smells like sewage. Not even any power sockets. Should have stayed on the virgin train

Sorry for your unpleasant experience, currently our Turbostar fleet that operates on that route is undergoing a refurbishment programme and the train you were on is yet to be refurbished. While the bulk of our fleet is equipped with power sockets in Standard Class unfortunately this doesn't apply to our Turbostar units.

Date added: 22/06/2016 12:32

XC Is it really necessary for the conductor to blow the whistle as 180+ people are trying to board an already packed 2 coach train? (Bromsgrove 1M00 22/06/16)

Sorry if the service you were looking to board was crowded however staff will need to adhere to the dispatch procedure when dispatching trains.

Date added: 22/06/2016 12:12

XC travelling newcastle to Glasgow. Train late as person hit earlier.
95 for first class ticket and no food? Not impressed as have 2.5 hours til I get off and haven't eaten since 12 noon. Should have told us at the station.

Apologies for the delay & lack of catering on board your service on 21 June from Newcastle - Glasgow Central, if you were delayed by at least 30 minutes as a result please remember to claim Delay Repay: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

Date added: 21/06/2016 18:15

XC In the past week I have travelled with Cross Country trains twice, and both times have been extremely unpleasant. No luggage space, rude staff, and only 4 coaches; all of which eventually leading to extremely stressed passengers!!!

Sorry to hear that your recent journeys with us have been unpleasant, unfortunately without knowing the details of the services you were on we're unable to look into this further. Should you wish to raise a formal complaint please email full details to customer.relations@crosscountrytrains.co.uk

Date added: 16/06/2016 13:16

XC Just want to share how impressed I was with a member of staff (Sam) on the 19:06 train from Oxford. A customer had made a mistake with ticket purchases but unfortunately was struggling with a language barrier. Sam handled the situation amazingly and was a credit to your team.

Thank you for letting us know about how well our Train Manager Sam handled a situation on board, we'll be sure to pass your comments on to them.

Date added: 12/06/2016 19:35

XC I left a folder on the 7 29 pm from Manchester to Oxford. How can I locate it please?

Any items left on our trains will be handed in at the terminus if found, in this case Southampton Central, therefore we'd recommend speaking to South West Trains Lost Property who manage the station: southwesttrains.co.uk/contact--help/lost-property/

Date added: 11/06/2016 18:14

XC I travel regularly across all rail providers. The first class catering offering on XC however seems to deteriorate each time I use it while other providers continue to improve. Not least of the issues is a complete lack of healthy food offering.

Sorry to hear that you're unhappy with the catering offerings in First Class, we do frequently review what`s on offer and will certainly pass your comments on to the relevant team.

Date added: 08/06/2016 14:20

XC I have paid £4.00 for Internet access but the service is useless, I can't browse the web, look at my social media or send emails, I had to switch wifi off. How do I make sure I'm not charged for this?

Sorry to hear that the WiFi you purchased didn't work, to obtain a refund please contact WiFi Support: 0330 088 1270/crosscountrywifisupport@nomadrail.com

Date added: 07/06/2016 19:16

XC. Hi just downloaded your app, thanks! Can't find how to set up a password for your site? Thanks in advance. Patrick Ewing

Hi, to set up an account & password for the site you will need to visit the following link: www.buytickets.crosscountrytrains.co.uk/registercustomer.aspx

Date added: 07/06/2016 16:07

Xc just wanted to say what a fab train manager we had today on journey from man Piccadilly to Bristol on 10.07.... Didn't catch his name ...banter was incredible and he stayed professional throughout .... Great start to my day !

Glad to hear that the Train Manager on your service helped give you a fabulous journey, we will pass your comments on to them.

Date added: 07/06/2016 11:50

XC I have made a booking on your mobile site and wanted to choose a table seat . There is no option for this and seats are randomly allocated. I am very very cross that I now have to travel with no table as you didn't even give me the choice ! Very unhappy customer

Apologies that the seating preference options aren't available on the mobile version of the website, we will feed back your comments to the team responsible for the website.

Date added: 05/06/2016 16:20

XC - WHY, O WHY DO XC TRAINS never have enough carriages. The train I am on is full of people standing because all the seats are booked. Sort it out.....

Sorry to hear that you've experienced crowding on our trains, we operate with all the coaches we've available to us. Ultimately seats can only be guaranteed with a seat reservation & as many customers hold flexible tickets that won't restrict them to a specific service we're unable to confirm the exact number of passengers due to board a specific train.

Date added: 03/06/2016 11:21

XC I'd like to note how calm & reassuring the train manager has been on the train that struck someone nr Cambridge. It must be a horrible situation and he's been really professional and helpful.

Thank you for letting us know about the Train Manager and their handling of the situation on board, we'll be sure to pass your comments on to them.

Date added: 02/06/2016 22:26

XC Both the 16:21 and 17:21 train from Sheffield to Leeds is delayed almost everyday usually by 20 mins the refund policy needs changing or the price should be lowered given the awful service!!

Sorry to hear that you`ve experienced frequent delays on our 16:21 & 17:21 departures from Sheffield. There can be various reasons behind delays however regardless of the reason we will aim to mitigate these when possible.

Date added: 31/05/2016 15:57

XC then nasty girl with trolley only wanted to listen to bloke who was good looking. Simply because she wanted to be with him simply because he was better looking than me. Still got the same old virgin trains attitude whereas how you look determines your job prospects nasty company should be equal to all people including ugly men

Sorry to hear of your thoughts regarding our service, should you wish to raise a formal complaint please email full details to customer.relations@crosscountrytrains.co.uk

Date added: 28/05/2016 20:37

XC Penkridge station is unmanned and has a self service ticket machine. This machine is not included the dropdown menu on your website. When will this omission be corrected?

Thank you for bringing this to our attention, we have now raised this with the team responsible for the website to have Penkridge added. While the website will request you to choose a specific station for ticket collection tickets can be collected from any station with the required facilities so if you opt to collect from another station tickets can still be collected from Penkridge.

Date added: 23/05/2016 15:08

XC awful delayed service: 15.08 from Edinburgh, not enough seats.Can't have a hot drink as it can't be served to us without being in paper bag and no paper bags

Apologies for the delay, crowding and lack of hot drinks on our 15:08 Edinburgh to Birmingham New St service. As your service was delayed by at least 30 minutes then compensation will be due under our Delay Repay policy: crosscountrytrains.co.uk/customer-service/contact-us/claiming-compensation-for-a-delay

Date added: 22/05/2016 17:12

XC I wish to thank Richard train manager on the 7.18 train Sheffield to Birmingham on 18 May for excellent customer service and support in helping me retrieve my lost case from the previous evening in Birmingham Thank you so much appreciated!

Thank you for letting us know about Richard our Train Manager and how he was able to help you retrieve your lost case, we will be sure to pass your comments on to him.

Date added: 21/05/2016 8:46

XC Conductor on the 18:45 from York to Bristol is a lovely happy chappy! Helped me out when I was stuck. Made the journey more enjoyable!

Glad to hear that our member of staff was able to help you out, we will be sure to pass your comments on to them.

Date added: 19/05/2016 19:17

XC 'Leigh' train manager on the Brum-Notts route. lovely bloke but please refrain from yelling head off down the PA system when making announcements, makes our ears bleed!! can hear you really well at your 'in carriage' volume, so thats plenty for the announcements too. Ta

Sorry to hear that the announcements were too loud on your recent journey with us, we will make a log of your comments regarding this

Date added: 18/05/2016 18:31

XC pathetic service today from Narborough to Leicester. That's why I don't use you.....

Sorry you're unhappy with our service, without knowing the specifics we're unable to issue a further response. Should you wish to raise a complaint in full contact details for our Customer Relations team can be found here: crosscountrytrains.co.uk/customer-service/contact-us

Date added: 16/05/2016 22:19

XC. I travelled in your 10:57 service to Mcr Piccadilly from Birmingham New St today & just wanted to say how fantastic the train manager was. I've travelled with him a few times now & he's a delight with friendly words for everyone & lots of jokes. He's a real credit to your company. If all your managers were the same it would make me choose XC every time rather than Virgin. Caroline Ellis

Great to hear how the Train Manager has brightened up your journeys with us, we'll be sure to pass your comments on to him.

Date added: 14/05/2016 19:25

XC so much for travelling first class. No complementary food on the 18:05 from Edinburgh. And only three hot sandwiches for sale. Even VTEC are better than this!

Apologies for the lack of complimentary items available on your journey, we will always try & ensure the train is adequately stock for the next journey so apologies this wasn't the case on the 18:05 departure.

Date added: 13/05/2016 18:30

XC I am absolutley disgusted with delays from leamington spa to coventry. I have been trying to get home since 5pm & am stuck at coventry station due to missing my connection to Nuneaton. Nobody is willing to give me a refund so I can use other sources of travel. Coventry staff cannot help me as they are virgin staff.cross country = Always delays!!

Sorry to hear of the delay you experienced, if you arrived at your destination at least 30 minutes late please remember to claim Delay Repay: crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

Date added: 13/05/2016 18:29

XC I have to say I am sick and tired of the terrible service offered by XC trains. I pay £100 a day in travel & to be stood next to a toilet is unacceptable service!

Apologies, ultimately we can only guarantee a seat if a seat reservation is held. Further information on making seat reservations can be found here: bit.ly/23NyQdE

Date added: 11/05/2016 17:20

XC 15.30 train from birmingham to Newcastle was freezing! 10 degree weather and cold air blasting

Sorry to hear of the temperature on board, in such cases we'd recommend speaking to the Train Manager who may be able to assist.

Date added: 10/05/2016 17:28

XC seat reserved over 8 hours before is still showing as available on the electronic display. 18:11 from Leeds to Sheffield. Please update more frequently!

Sorry to hear, if reservations fail to download at the journey`s origin further attempts will normally be made until the reservations have downloaded successfully.

Date added: 05/05/2016 18:10

XC Why can't electronic seat reservations be updated more frequently? I reserve tickets on the day (=30 mins before) but they always show as available - annoying for me and the people sat there!

Sorry if the reservations weren't showing on your recent journey. These will normally download prior to the train`s departure from the origin station, if they've failed to download at the origin then usually further attempts will be made to download these.

Date added: 05/05/2016 8:31

XC "1st class" Bmth Manc. Horrible food, useless wifi, erratic temp, swaying jostly ride, diesel drone, no soap in toilet, uncomfortable seats. Over priced rubbish overall.

Sorry to hear of your thoughts of our First Class, should you wish to raise a formal complaint with full details please email customer.relations@crosscountrytrains.co.uk

Date added: 04/05/2016 8:35

XC. I'm on 1605 Edinburgh to Bristol TM in 1st Class. There's a distressed passenger. Your guys are being brilliant with her. Well done to them. They deserve a pat on the back. Ged Welch.

Thank you for letting us know about our staff in First Class on the 16:05 and we're glad to hear how they handled the situation with the distressed passenger. We'll make your comments available to the crew concerned.

Date added: 03/05/2016 16:44

XC Just witnessed yr train manager, Paul (1407 Darlo->Brum) very thoughtfully suggest a move to a particularly long-legged chap squashed at a table - impressed!

Great to hear about Paul our Train Manager, we'll pass your comments on to him.

Date added: 03/05/2016 14:52

XC Just wanted to say the service that your guy in first class on the 7:35 Stockport to Bournemouth was great. He was very attentive and noticed I was not drinking tea or coffee so brought me a fruit tea. Very nice touch. Can you pass this on?

Glad to hear of the attentiveness of our member of staff, we will be sure to pass your comments on to them and their manager.

Date added: 03/05/2016 9:46

XC Both toilets out of order on 1645 Cardiff to Nottingham service today. Announcement made near Newport. No alternative arrangements made. Some desperate customers- poor experience.

Sorry to hear both toilets were out of order on the 16:45 from Cardiff, while the toilets do undergo frequent maintenance & tanking unfortunately on rare occasion it may be required that both are closed if we're unable to remedy the situation while the train is in service. We will certainly feed back your experience to our Fleet team.

Date added: 02/05/2016 18:03

XC just want to say that Carl, the retail sales manager is outstanding. I'm on Southampton to Manchester Piccadilly. 0916 service. Credit to your company.

Thank you for letting us know about Carl, we'll be sure to pass your comments on him.

Date added: 02/05/2016 10:38

XC what a lovely good humoured conductor on the 0719 from wake2birm thanking everyone for their patience on crowded train

Glad to hear about our member of staff & apologies if your train was crowded, we'll pass your comments on to the crew member in question.

Date added: 27/04/2016 9:20

XC Selling tickets at full price despite any simple monitoring system that would tell you there aren't any seats available on your train. Standing from BHM-LEI.

Sorry for the crowding you've experienced, we're unable to confirm the exact number of passengers due to board a train as many customers will hold flexible tickets (incl. Season tickets) that won't restrict them to a specific service.

Date added: 23/04/2016 18:04

XC How do you know if a seat is reserved? Had to move twice on BHM to BUT train. No indication seats are reserved!

Apologies, it will depend on the service you boarded as all our types of train operate on that route. For our longer Voyager/High Speed Trains there will be an overhead display advising if the seat is available/reserved. For our Turbostar trains there will be a paper slip in the back of the seat advising the seat is reserved

Date added: 23/04/2016 8:51

XC hi just on board the cross country to Manchester picadily and it's so hot is there any air con

All of our trains are equipped with air conditioning, apologies if it's too hot on board. Please speak to the Train Manager who may be able to assist with the temperature.

Date added: 22/04/2016 15:53

XC Please praise the train manager on 1800 Brockenhurst to Coventry today. He did a fantastic job.

Thank you for letting us know about the Train Manager on the 18:00 from Brockenhurst, we'll be sure to pass your comments on to them.

Date added: 20/04/2016 22:52

XC really funny guard on 14.04 Birmingham NS to Bmth today. Obviously happy in his job, great customer service. Deserves a pat on the back!

Glad to hear the Train Manager brightened up your journey, we'll be sure to pass your comments on.

Date added: 20/04/2016 15:09

"XC" appalled by staff inertia at dealing with sexist, abusive, anti social behaviour

Sorry to hear, should you witness anti-social behaviour you are welcome to raise this with the British Transport Police: www.btp.police.uk

Date added: 17/04/2016 12:21

XC On the 8.10 from Basingstoke to Bournemouth and for the fourth day in a row I cannot buy the food I want because it is sold out! Sort out your stock process - even stuff you charge for isn't available, let alone the free croissants in 1st.

Sorry to hear of the lack of food items on board the 08:10 Basingstoke - Bournemouth service & that this has been a repeated occurrence, we'll ensure your comments are passed on to our Catering team.

Date added: 14/04/2016 8:23

XC. 17.14 from Birmingham to Bournemouth. Barely standing room. Terrible

Apologies for the level of crowding on our 17:04 Birmingham New St - Bournemouth service, unfortunately on the day you travelled that service ran with fewer coaches than scheduled.

Date added: 13/04/2016 17:36

XC 1630 Bristol-Birmingham. Std full 1st half full. No 1st host and std trolley no sandwiches. How about reducing full fares to match onboard service?

Apologies that the promised level of catering was not available, unfortunately there was no First Class Host available due to staff sickness & we were unable to source a replacement crew member. We will pass your comments on to our Catering team regarding the lack of sandwiches.

Date added: 13/04/2016 17:12

XC I'm in coach C on the 8.07 Manchester Picadilly to Stoke. Having to endure the most offensive swearing from West Brom fans. No conductor to be seen. Gill

Sorry to hear of the antisocial behaviour you experienced while travelling with us, should you ever require assistance from a member of staff the Train Manager will normally be located behind the Driver`s cab in Coach A when not checking tickets.

Date added: 09/04/2016 20:35

XC Currently on the train due to arrive at 17.59 at Manchester Picadilly. Thanks to train manager Andy for the best announcements EVER - making us all laugh!

Glad to hear that Andy brightened up your recent journey, we'll be sure to pass your comments on to him.

Date added: 07/04/2016 17:13

XC i'm totally shocked that 1st class is no different than being in standard on the train from Basingstoke to Wolverhampton. I require my money back.

Sorry you feel that way, we do detail on our website the differences between Standard & First however without knowing the full details of your complaint we're unable to advise further. Should you wish to raise a formal complaint please email full details to customer.relations@crosscountrytrains.co.uk

Date added: 02/04/2016 18:54

XC I am currently on the 11.00am service from Glasgow central to Penzance travelling in first class, the steward Martin has been professional friendly and more than helpful, a real credit to the company and makes the journey somewhat more enjoyable.

Thank you for letting us know about the service delivered by Martin, we will be sure to pass your comments on to him.

Date added: 01/04/2016 13:39

XC Mostly inaudible tannoy in coach D of today's Exeter st David's 1624 to leeds. Can it be turned up a bit?

Sorry to hear that the announcements in your coach were inaudible, we'll be sure to pass your comments on to our Fleet team

Date added: 28/03/2016 16:53

XC I'd like to let you know that Senior Conductor Roger, currently on train to Nottingham from Gloucester, is a credit to your company: Incredibly friendly, polite and professional

Thank you for letting us know about our Senior Conductor Roger, we'll be sure to pass your comments on to him

Date added: 26/03/2016 17:58

XC no power in carrige C 19.11 train to bristol from leeds and no sign of train manager. Poor.

Sorry to hear the power sockets were not working in your coach, when not checking tickets the Train Manager will normally be located behind the Driver`s cab in Coach A should you require any assistance.

Date added: 22/03/2016 19:59

XC Cross Country (smelly train) robbery. I couldn't upgrade to 1st class unless I bought a completely new ticket. Other train companies just charge the difference. Fraudulent filthy trains

Apologies, with Standard Class Advance fares they cannot be excessed to First Class on board or used with the Weekend Upgrade offer during weekends/Bank Holidays. Any excesses to First Class would have to be made prior to your train's departure at a manned ticket office.

Date added: 20/03/2016 12:24

XC Why is it deemed acceptable for the 8.20am service from Aberdeen to Edinburgh, a 2.5 hour journey, to have absolutely no catering, not even a glass of water available?

As per our timetable our services between Aberdeen & Edinburgh do not operate with catering, as we do not have a service centre at Aberdeen we are unable to provide catering on services that operate between these two stations. Sorry for any inconvenience caused.

Date added: 17/03/2016 15:27

Xc great services provided for cheltenham this week. Keep it up!

Glad to hear the extra services we've provided have been of help to you this week.

Date added: 17/03/2016 13:19

XC On a journey back after a very long working day (wednesday 16th march) on the 16.27 from Manchester to Bournemouth and Andy the train manager has made me smile with his witty announcements tonight! Fantastic Andy excellent service thank you!

Thank you for letting us know about our Train Manager Andy, we'll be sure to pass your comments on to him.

Date added: 16/03/2016 16:43

xc Paid for wifi and never received confirmation from xc or access code. The payment went through fine, train conductor gave me 0330 number that kept ringing out. So disappointed what a poor service ?=?)

Sorry to hear you were not given a WiFi access code, if you are unable to contact WiFi Support via the contact number they can be contacted via email at crosscountrywifisupport@nomadrail.com

Date added: 15/03/2016 14:32

XC. Today I was the best train journeys I have ever taken. train. newton abbott to Bristol parkway York train. Andy the conductor was exceptional. Warm funny and thorough. People are quick to complain but should reward great service and he gave it. Please forward my thanks and well done on finding a great way to train your staff.. We could all take a lead out of your book.

Thank you for your kind words regarding our member of staff, we're always thrilled to hear feedback such as yours

Date added: 13/03/2016 19:55

XC - paid £222 for a first class ticket from Manchester to Basingstoke so I could get wifi but it doesn't even work?!??

Sorry to hear of the issues you faced with the complimentary WiFi in First Class when you travelled with us recently, in such cases we would recommend contacting WiFi Support (0330 088 1270) who can troubleshoot problems in real time.

Date added: 08/03/2016 15:04

XC Two hours and counting.., no food, no drink, no train attendant in sight, Leuchars to Exeter 9:46 first class today. Absolutely terrible service.

Sorry to hear about your journey experience with us. We do offer a reduced First Class catering offering on a weekend and no catering at all between Leuchars and Edinburgh as we advertise. Catering ought to have been provided by our Retail Service Manager from Edinburgh which would likely have started from the rear of the train and headed towards the front before a service would be provided.

Date added: 05/03/2016 11:51

XC good website unfortunately could'nt book tickets phoned c/s told to use virgin or trainline ???

Sorry to hear you experienced issues when trying to book tickets on our website, unfortunately without knowing the full details this isn't something we'd be able to comment on. Should you wish this to be looked into please raise this with our Customer Relations team: crosscountrytrains.co.uk/customer-service/contact-us

Date added: 27/02/2016 16:53

XC Every week day I travel on the 0700 from Cardiff to Bristol Temple Meads and your Train Manager John, who is looking after me today, is a credit to you. He makes my morning commute enjoyable and is an absolute delight xx

Thank you for letting us know about our Train Manager John, it's always great to hear such feedback about our members of staff. We will be sure to pass your comments on to him

Date added: 26/02/2016 7:21