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XC could you get the conductor to make the air con cooler in coach D on the 16:30 from B'ham New Street - far too hot!
I'm afraid this isn't something we can assist with and would need to be raised with staff on board who will do their best to assist with the temperature.
Date added: 06/07/2017 17:06
xc On 07.39 Oxf to Manc. Not used for a while. Forgot how bad it is. Overcrowded. Seat reservation chaos. Cramped seats. Poor 4G and expensive Wifi. Rattling carriage.
Sorry to hear of your experience on our 07:39 departure from Oxford, we'll log your comments regarding your journey with us.
Date added: 06/07/2017 8:06
XC As there is no train manager to be seen, can you make sure the AC in Coach C on the 17:11 from Derby to Edinburgh is at max power? It's insanely warm!
Apologies, we're unable to assist with temperature issues via this channel. On-board crew will be best placed to assist, when not checking tickets they will be located behind the Driver`s cab in Coach A.
Date added: 05/07/2017 17:15
XC Just got on 18:21 from Sheffield to Edinburgh. Carriage D 43 A and the heating appears to be on. 4 July! It's horrendously hot and uncomfortable
Unfortunately we're unable to assist with the temperature on board, in such cases it is best to speak to train crew who when not checking tickets will be located in Coach A behind the Driver`s cab.
Date added: 04/07/2017 18:29
XC On the 1207 Man - Exeter. The young lady bring round the refreshments is a credit to your company. Friendly, efficient and great with your customers.
That`s great to hear, we'll be sure to pass your comments on to her.
Date added: 28/06/2017 12:38
XC on time, thank you. Seat reservation tickers above seats confusing for many. Lengthy boarding times. 11:45 from York.
Thank you for your feedback and we’re glad you had a punctual journey.
Date added: 26/06/2017 14:15
XC is the ten minute seat reservations not working? I usually get one everyday but since Friday it has said no seat availability it seems odd as I get one every day before. I'm looking on space for win to rdg 0731
If the system is showing that no seats are available then regrettably this would mean that all the seats reservable by text have already been reserved.
Date added: 26/06/2017 6:31
Xc Terrible overcrowding 1237 Oxf to Ban. People standing in all carriages and sitting by doors. Always overcrowded on this service - more frequent trains or more carriages please!
Sorry to hear of the crowding on board, we’ll pass your comments on to our Planning team.
Date added: 25/06/2017 12:46
XC big shout out to James train guard on 1703 ex brum/edin...bearing up under considerable strain and cheerful with it
Thanks for letting us know about James, we’ll pass your comments on to him.
Date added: 24/06/2017 17:33
XC Hearty praise to all your staff who dealt with the incident at Dawlish yesterday evening. The train manager was very calm dealing with 200+ hot passengers.
Glad to hear that the on-board crew handled the situation well
Date added: 22/06/2017 12:07
XC third world train service. An utter embarrassment. No aircon, vet slow, no refreshments, full of rubbish, delayed... need I continue?
Sorry to hear your journey was an unpleasant one, should you wish to raise a formal complaint please email full details to email@example.com
Date added: 19/06/2017 20:11
XC currently on 16.03 from BirminghamNew Street. No aircon and sweltering. No free water available to Leeds which is unacceptable - please can water be brought on asap. Thanks JanePrice
Sorry to hear of the conditions on board, if there is an air con fault resulting in hot temperatures then we will attempt to procure water to hand out as soon as possible.
Date added: 19/06/2017 17:07
XC terrible service on Edinburgh-Plymouth train today. Delay getting longer and announcements are inaudible. Awful.
Apologies, if you arrived at your destination at least 30 minutes late please claim Delay Repay https://www.crosscountrytrains.co.uk/customer-service/contact-us/delay-repay
Date added: 18/06/2017 19:39
XC on 15:27 from Cov to Man. I have booked seat and am sat on a filthy floor. There are at least 3 people I have seen with luggage on seats. Train manager doing nothing to sort out. Appalling
Apologies, if you had a seat reservation but were unable to sit compensation may be due. Please email a scan of tickets to firstname.lastname@example.org with full details.
Date added: 15/06/2017 15:36
XC Leeds 1911 service to Plymouth. Trolley not moving from Coach F- lots of thirsty people onboard. Any reason why for the inertia? The alleys through the carriages are clear. Unfair on those less able to walk through a moving train.
Unfortunately we wouldn’t have a reason as to why this is, if there is a fault with the trolley itself though then this may mean that a static service has to operate. Apologies for any inconvenience caused.
Date added: 14/06/2017 20:09
XC. On board staff very helpful and friendly this morning on the 0652 Sheffield to Plymouth train.
Great to hear, we’ll pass your comments on to the train crew in question
Date added: 13/06/2017 7:15
XC 4 car voyager 08:28 Derby to Plymouth. Ridiculously over crowded. Time to sort this out!
Apologies for the crowding on board, this service is normally scheduled to run with five coaches. From time to time if we don’t have a five-coach unit available we may have to run a shorter train in its place.
Date added: 08/06/2017 8:39
XC We had such a wonderful experience travelling with you today. All due to Jan, who delivered world class, delightful customer service! Thank you Jan. I hope we can repay you someday. Karen and Joe - the couple with no cash :)
Glad Jan helped deliver a fantastic journey experience :)
Date added: 06/06/2017 14:25
XC travelled on your 1904 Birmingham New Street to Bournemouth. Your guard was a credit to you. Very visible throughout, polite and informative. Thanks, Maurice from Poole
That`s great to hear about the guard on board, we’ll pass your comments on to them.
Date added: 02/06/2017 21:21
XC Fab customer service on the 15:00 from Cheltenham to Plymouth today. Train guard has just given full commentary of sights along the coastal route
Great to hear! : )
Date added: 01/06/2017 16:58
XC. The Voyager trains were unfit for purpose when introduced by Richard Branson in 2003. However when Arriva took over the franchise, you downgraded the trains even further for example by taking out the mobile shop meaning even less fit for purpose. You have had since then to re introduce trains more suited to the long distances served
We removed the on-board shop from our trains in order to supply more room for luggage & cycles on board and to use the limited space we have more effectively, we will however pass on your feedback to the relevant team.
Date added: 01/06/2017 14:26
XC I was on the 19:30 train to Newcastle I was in seat 4a I left a paper bag on my tray it had a plastic cup a blue spray fan and some sweets is there any chance that u have it i am reachable on 07498923915 or email@example.com thank you
Any items left on our trains if found will be handed in to the operator of the terminus station, as such we would advise getting in touch with Virgin Trains East Cost lost property: https://www.virgintrainseastcoast.com/customer-service/lost-property/
Date added: 31/05/2017 17:33
XC 7.56 from Doncaster to Sheffield is always full with too many people forced to stand up, can you confirm if any improvements are due to be implemented soon such as more carriages?
Apologies, as part of the direct award we will be increasing capacity on our route between Scotland/North East & the South West from December 2017.
Date added: 31/05/2017 6:36
XC. Fed up of hearing your excuses about your inadequate overcrowded trains. You have had many years to replace these. Sheer greed and incompetence. I now travel via London. Cheaper and much more comfortable.
Unfortunately the fact of the matter is there hasn’t been any spare diesel stock to bolster our fleet with, hence why we’re unable to replace or source additional rolling stock.
Date added: 30/05/2017 17:34
XC Pls ask train man 2 check my daughter Carriage A seat 13 903 from Bhx 2 Edi
Unfortunately this isn't something we can arrange from here, during the journey staff will make themselves visible so it would be best to approach when they come through the coach.
Date added: 28/05/2017 10:58
XC BHM-LEI 11:52 train toilet very clean and nice smelling. Thank you! :)
No problem : )
Date added: 27/05/2017 12:15
XC Nasty bogie hunting in car 60479 north of Doncaster this morning. Need to check it out.
Thanks for letting us know, we’ll pass on your feedback to the relevant team.
Date added: 27/05/2017 9:31
Xc How do I connect to wi fi on board train?..Not forgetting mobile data is not receivable on board.
Full instructions on how to connect can be found in the login portal, alternatively for future reference if you face issues please contact WiFi Support 0330 088 firstname.lastname@example.org.
Date added: 25/05/2017 15:43
XC On 0844 train from Bristol to Taunton and the train manager's announcement was really upbeat and made me chuckle. Really makes a difference to a journey and more train managers should be like this.
Glad to hear that the Train Manager on board your service is making the journey an enjoyable one.
Date added: 25/05/2017 8:51
XC 5 stars for Roger on the crosscountry to Manchester funny friendly and excellent customer service
Thanks for letting us know about Roger, we’ll pass your comments on.
Date added: 19/05/2017 14:12
XC Thought I'd let you know of a positive experience by your ticket checker Fred, he was friendly funny and giving light and breezy quips to all. Lightened my day up :)
That`s great to hear about Fred, we’re always happy to hear such comments about our members of staff
Date added: 19/05/2017 13:57
XC over crowed, no seats, 3 hour journey, seat reservations changed half way, dissatisfied with service
Sorry to hear your recent journey with us was a crowded one, should you wish to raise a formal complaint please email the full details to email@example.com
Date added: 16/05/2017 16:03
XC Why are most of your long distance trains so short (2,3,4 or 5 carriages) when most Intercity operators use 8-12 coach trains?
On our longer routes we use a mix of four/five-coach Voyager units (including where possible coupling these up to form either eight, nine or ten-coach units) along with our High Speed Trains that consist of seven coaches. Our Turbostar trains (running as two or three coaches or sometimes two units coupled together) will operate on our shorter routes. Ultimately we are using all the rolling stock we have available, unfortunately there are not any longer trains available to us this time.
Date added: 15/05/2017 8:53
"XC" Sunday trip exeter to BRISTOL return. Upgraded 1st Great attendants. Both. Cheerful helpful kind Thank you great trips thanks to u guys
Glad to hear you enjoyed both your journeys with us!
Date added: 14/05/2017 19:15