Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit 'My Account' and select 'Apply for a Refund'. Alternatively please contact us on 0844 811 0124.
You should apply for a refund on your Season ticket in the 'My account' section of the website. Once you have a refund quote you should print the form and post by Special Delivery with your ticket to:
Thetrainline Seasons PO Box 23971 Edinburgh EH2 9AE
We must receive your Season ticket within three days of your quoted last day of use, failure to provide the ticket within three days may mean the refund amount is less than the quotation. Your refund is based on what would have been paid if you had bought a ticket for the period of actual use.
Your Season ticket must be sent back by Special Delivery to thetrainline on commencement of long term sickness, this will then be refunded and a new ticket must be purchased when you return to work. You may also send back the ticket by Special Delivery on the day you return to work accompanied by medical evidence from the commencement of sickness to the date of resumption to work. Please follow the procedure in 'My account' and 'Apply for refund' of your Season ticket.
When requesting a refund you should have been given an estimated refund processing date. Although we try our best, sometimes unforeseen circumstances such as adverse weather conditions or unusually high volume of requests make it difficult to meet these dates. Conversely, our dedicated refund team often process refunds quicker than the original processing date stated.
Yes you can if your train is delayed for more than 30 minutes. If this is the case, you will need to apply for compensations through our Delay Repayform which will give you all the information you need to start this process.