All train companies provide additional assistance for disabled passengers. The levels of assistance vary depending on train company, and details on the assistance available can be found on the National Rail website by clicking here
For full details of the service offered to our customers please click here.
You can select and book assistance for your journey when you buy your tickets - our website lets you choose exactly what help you need from a number of options. Simply fill in the answers online and once you have placed your booking one of our customer service staff will be in contact to confirm your requirements. More details can be found on our Travel assistance page.
You can buy multiple tickets using up to 3 different types of Railcard. If you have selected a Railcard in your journey options the railcard discount will be included in your journey search results. Please note that each passenger with a railcard discounted ticket must take the Railcard with them when travelling.
Unfortunately we are unable to process bicycle reservations through our website.
However, one of our support team can process these requests over the phone by calling 0844 811 0124.
Although bicycle reservations can be made after booking online, we recommend making your booking and bicycle reservation together through our call centre so we can confirm whether bicycle spaces are available on the train you wish to travel on. Please visit our 'Cyclists' page for further information.
For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge. On CrossCountry services you can review and change your seating options by clicking on your specified seat and then using our seat plan to select your own seat. For Anytime fares the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train.
We are not always able to reserve seats. This could be because:
the train services you are travelling on do not offer seat reservations e.g. if it is a short journey.
the train on which you wish to travel is full at the time of booking.
Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.
Reserving a seat after making a booking A seat reservation can be requested up to two hours before travel by calling our customer support team on 0844 811 0124. Alternatively you can visit your local station and arrange a reservation. This is subject to the Terms and Conditions of the ticket and availability is not guaranteed.
GroupSave allows three or four passengers to travel for the price of two providing a discount of up to 50% off some Saver, Cheap Day and Standard Day tickets when travelling together as a group. An additional four children (five to 15 years) can travel with the group for £1 each.
Two types of GroupSave discounts are available:
GroupSave3 - allowing three passengers to travel together for the price of two. (e.g. three adults, one adult and two children, two adults and one child)
GroupSave4 - allowing four passengers to travel together for the price of two. (e.g. four adults, one adult and three children, two adults and two children, three adults and one child)
Plus - up to four additional children can travel with the group for £1 each!
GroupSave is available with selected train companies and routes.
Passengers must travel together at all times for the tickets to be valid.
Occasionally additional restrictions are applied on the validity GroupSave discounts - you should click here to see if any restrictions affect your intended travel date and route.
We automatically search for GroupSave discounts if you enter three or four adults in your journey requirements. If you do not require a GroupSave discount, you can remove the GroupSave discount by removing it from the 'Railcards and other discounts' field in Journey options.
London Day Travelcards can not be booked independently and will be offered as an add-on to any journey that terminates in a London station. Travelcards are valid for travel on: - The Tube, Docklands Light Railway and buse, - Trams, where your Travelcard includes Zone 3, 4, 5 or 6, - National Rail (excluding Heathrow Connect between Hayes Harlington and Heathrow, and on Heathrow Express) - Scheduled Riverboat services at 1/3 off the normal fare. Just show your Travelcard (or Oyster card with a Travelcard on it) at the time of travel. Your Travelcard must be valid for all the zones through which you are travelling.
If you have booked more than one ticket our system will always try and group seats together. If your seats are not grouped together then either:
the train is full, only limited availability left
the ticket types you have booked don't match
2 separate bookings were made independently of each other
You can call our customer support team on 0844 811 0124 and they will try to reserve seats together. On many long distance routes there are usually non-reservable carriages so you may be able to find seats together on the day of travel.